Beruflich Dokumente
Kultur Dokumente
OF CONFLICT
HELEN PENG
CONTENTS
• Lose-Lose
• Win-Lose
• Win-Win: Energies and creativity are
aimed at solving the problems rather than
beating the other party.
**Ineffective techniques: Non action is doing
nothing in hopes that the conflict will
disappear. Like non action, this technique
leads to frustration and resentment.
MANAGEMENT OF CONFLICT
• It’s better to go for prevention and proact ion than reaction and fire-fighting.
• There may be two approaches for managing the organizational conflict:
(1) Preventive measures
(2) Curative measures
MANAGEMENT OF CONFLICT
Preventive measures
1. Establishing common goals 7. Use of superior authority
2. Reduction in interdependence 8. Reorganization of groups