Automation As A Service - RFP Presentation 27112014 v0 8

RfP Make "walk through
session"
Based on the answers provided by HP
27. November 2014
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Introduction HP Team
Ingo Albrecht Kees van den Bernd Ludwig Jörg Rieke Oliver Heinz
HP Software Strategy & Technology HP Software Senior Automation Expert
Brink arago
Business Consultant HP Software EMEA Client Principal
HP Software
Global Account DTAG
Solution Architect
Tony Price Christopher Zillig Angelika Gifford Peter Schöpf Joelle Lösch
HP Software HP Software Geschäftsführerin Global Account General VP HP Professional
Professional Services Account Manager HP Deutschland Manager DTAG Services, WW Delivery
T-Systems VP HP Software DACH Lead
Agenda – 27.11.2014 (09:00h – 13:00h)
Welcome & Introduction 15 minutes
Solution Overview 30 minutes
Q&A (questionnaire) 60 minutes
Coffee Break 15 minutes
Walk through Price Sheet 90 minutes
AOB / open topics 30 minutes
Agenda – 27.11.2014 (09:00h – 13:00h)
Solution overview
Part 1 Part 2
Technology element As a service element
Solution – Technology element
Part 1 Part 2
What HP understood from the RFP
Target
Target
Target
System
Target Target
Target
System
System Target
System
Target
System System
System
System
Target
Target
Target
System
Target Target
Target
System
System Target
System
Target
System System
System
System
Target
Target
Target
System
Target Automation Target
System Target
Target
System
System Platform System
Target
System
System
System
Target
Target
Target
System
Target
System
System Content Library Target
System
Target
System System
System
System
Target
Target
Target
System
Target Target
Target
System
System Target
System
Target
System System
System
System
From
To
HP Solution Overview
Automation Areas included in the proposal
IT Service
Automation
Management
Configuration
Management
Monitoring Element Managers
Monitoring Area
IT Service
Automation
Management
Configuration
Management
HP OA HP HP SiS HP
OML NNMi
Event Creation
Data collection Element Managers
Monitoring
IT Service Management Area
IT Service Management
HP Service Manager
Incident Problem Knowledge
Request SLA Config
Change Automation
HP Release Control
HP BSM HP
HP OMi
Event Service Service
SHR/SHA
management Monitoring Health
Configuration
Management
Configuration Management Area
IT Service Configuration
Management Automation
Management CI
HP UCMBD
CI
consolidatio
n
information
HP CM
CI
Compliance
HP UD
Monitoring CI Element Managers
Discovery
Automation Area
Automation
HP CSA
IT Service Service
Portal
Service
Catalog
Management
HP OO
Orchestratio
n
Configuration
Management
Element managers Area
IT Service
Automation
Management
Configuration
Management
HP SA HP DMA HP NA
Compute DB/NW Network
Monitoring Automation Automation Automation
Element Managers
HP Solution Overview – High Level Design
IT Service Management Automation

HP Service Manager
Request SLA Config

HP CSA
Service
Portal Catalog
Change HP UCMBD
CI
HP Release Control CI
consolidatio
n
information
HP BSM HP HP CM
HP OO
HP OMi
SHR/SHA CI Orchestratio
management Monitoring Health Compliance n
HP OA HP HP SiS HP HP UD HP SA HP DMA HP NA
OML
Event Creation NNMi CI Compute DB/NW Network
Data collection Discovery Automation Automation Automation
Monitoring Configuration Mgmt Element Managers

The HP Solution is already implemented at T-Systems

HP Service Manager
Fault-to-Restauration (F2R): HP CSA
Request SLA Config Management
IT Service
Service
Portal Catalog
Change HP UCMBD
CI
CI
consolidatio
n
information
HP BSM HP
HP OO @
Automation
HP OMi CSS / CIC
SHR/SHA Orchestratio
management Monitoring Health n
Service Availability Management (SAM):

Monitoring
HP OA HP HP SiS HP HP UD HP SA HP NA
OML
Event Creation NNMi CI Compute Network
Data collection Discovery Automation Automation

HP suggests to extend the implementation
With the HP Reference Architecture as the bases
Trigger
UCMDB Discovery CSA Portal
Federated Data:
Incidents &RFC’s
Create/ Update
RFC
Discovered CI & relations Cloud
CI Data Sync SM Service
Update Tickets Requests
with result
Launch Business
Service Impact
Report
BSM Create incident Runbook Launch
OMi Incident & Event Invocation OO OO Flows CSA
data Sync
Runbook Invocation
Topology Sync
Event Sync
UI Launch
Launch SA Launch DMA
Launch NA
Automation Automation
Automation
OM OM
UD BPM SiS NNMi SA NA DMA
L/U/W agents
Data Collectors, Monitors Element Managers
This is based on the “Open Group

IT4IT Reference Architecture”
HP Solution Overview – High Level Design

HP CSA
HP Service Manager
HP OO
HP BSM
HP UCMBD
HP OMi
NetApp/
HP OA HP OML HP SiS HP NNMi HP UD HP SA HP DMA HP NA
HDS

Triggers for the HP Automation Solution
End-to-end flow of information
2
3
IT Service
Automation
Management
Configuration
Management
1
End-to-end Event Remediation CI’s
UCMD CI’s
Trigger 1 B UCMDB
1
Browser Changes/
Incidents
BSM RTS
M
Create
Incident Create SM
Never Change Change
Touch Calendar
Node CI’s
Event Event Trigger RBA Trigger

OA OML OMi OO Remediation SA
Action Actions
• Measures node Rules for event Rules for event Action Selection
(FS) reduction correlation • Check UCMDB Order of
• Detects breach of • Event Strom • TBEC (never touch) actions Rule
threshold • De-Duplication • SBEC • Create and close a Base Order of
actions
• TBEA change
• Trigger remediation
actions
Actions library
Rule base location
End-to-end VM Provisioning
Trigger 2 2
CSA
Trigger Deployment SA agent
Trigger Deployment OM agent OO Node creation +
VM creation Link to Business Service
VMware +
Never Touch Attribute
Configure OM
Measures OM
CI
l CI CI
OA BSM UCMDB SM
Policies
SA-a
SA
Node
Nodes CI Information Business Service
The HP solution discussed until now is
demonstrated last time
HP believes T-Systems will further benefit by

extending the solution with
“autonomic automation”
The main required capabilities required for success
With the functionality needed
Getting Control Event Automation Task Automation

Element Provisioning Event Event Event Runbook Ticket Autonomic
management Automation Monitoring Correlation Remediation Automation Automation Automation
The main required capabilities required for success
With the functionality needed

Extending the HP Solution
Bringing in Autonomic Automation using arago Autopilot
Task Automation
Event Ticket Autonomic
Automation Automation Automation
10-60%
5-40%
10-30%
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Automated Not Automated
HP Solution extended with arago Autopilot

HP Service Manager
Request SLA Config

arago HP CSA
Autopilot Portal
Service
Catalog
Change HP UCMBD Autonomic
CI Compute
HP Release Control CI
consolidatio
n
information
HP BSM HP HP CM
HP OO
HP OMi
SHR/SHA CI Orchestratio
management Monitoring Health Compliance n
HP OA HP HP SiS HP HP UD HP SA HP DMA HP NA
OML
Event Creation NNMi CI Compute DB/NW Network
Data collection Discovery Automation Automation Automation

HP Solution extended with arago Autopilot

arago Autopilot HP CSA
HP Service Manager
HP OO
HP BSM
HP UCMBD
HP OMi
NetApp/
HP OA HP OML HP SiS HP NNMi HP UD HP SA HP DMA HP NA
HDS

robust partnership HP & arago
Unsere fortgeschrittene Partnerschaft und enge, produktive

Zusammenarbeit hat sich bereits bei einem Kunden
vergleichbarer Größe bewährt.
Damit bestehen entsprechende gemeinsame Erfahrungen für
die Unterstützung bei der Änderung eines Betriebsmodells in
Richtung extremer Automatisierung.
Die Zusammenarbeit der Werkzeuge der HP Suite und der arago
Plattform hat sich technologisch, prozessual und als voll skalierbar
und erfolgreich erwiesen.
Aus unserer Sicht eine Empfehlung.
(Hans-Christian Boos, CEO, arago AG)
arago SALES & MARKETING

Agenda – 27.11.2014 (09:00h – 13:00h)
Agenda – 27.11.2014 (09:00h – 13:00h)
Agenda – 27.11.2014 (09:00h – 13:00h)
Solution – As a Service element
Part 1 Part 2
What HP understood from the RFP
Target
Target
Target
System
Target Target
Target
System
System Target
System
Target
System System
System
System
Target
Target
Target
System
Target Target
Target
System
System Target
System
Target
System System
System
System
Target
Target
Target
System
System Target
Target
System
System Platform System
Target
System
System
System
Target
Target
Target
System
Target
System
System Content Library Target
System
Target
System System
System
System
Target
Target
Target
System
Target Target
Target
System
System Automation as a Target
System
Target
System Service System
System
System
From
To
HP is getting questions to help drive value
Drive and Guide me
Show/Provide me
Enable me
HP helps its customers with multiple capabilities
Helping to Transform using a “as a service” approach
Guide me
Drive and
Governance
Strategic Technical Tactical & Acceleratio
Delivery
Direction Assurance Operations n
Show/Pro-
vide me
Build the Run the Automation
Automation Change the Automation
Enable me
Competency
Documen-
Strategy Experience CoE Education
tation
Focus for T-Systems
Not all elements are required for all customers engagements
Guide me
Drive and
Governance
Strategic Technical Tactical & Acceleratio
Delivery
Direction Assurance Operations n
Show/Pro-
vide me
Build the Run the Automation
Automation Change the Automation
Enable me
Competency
Documen-
Strategy Experience CoE Education
tation
Core element 1: Running and Maintaining Automation
The mechanics of the Automation as a Service delivery
Run the Automation
Build the
Automation
Change the Automation
Core element 1: Running and Maintaining Automation
The mechanics of the Automation as a Service delivery
• Keep the automation

baseline operational
• Implement new (e.g. solving incidents)
capabilities (eg ticket Run the Automation
assignment) • Roll-out the automation
(e.g. onboard new
• Setup integrations (eg customers)
triggering of Build the
remediation flow, Automation
creation of incidents) • Fix broken automation
capabilities
Change the Automation (e.g. solving incidents)
• Update existing
automating capabilities
(e.g. new versions of
environments)
One time only Ongoing Service Delivery
Core element 2: Center of Excellence
The engine of the Automation as a Service delivery
Center of Excellence
Run the Automation
Build the
Automation
Change the Automation
Core element 2: Center of Excellence
Connecting the ‘pure software’ with the Service delivery
• Service is delivered to an
environment internally to TSI
– TSI will have to provide the
infrastructure required
• A implementation of the baseline
automation in an acceptance
environment
– Enables planning of Transition &
Transformation
– Facilitates informed decision making
– Enables early engagement of T-
Systems
– Helps to drive adoption
• Provides the solution

– Avoiding supplier lock in
– Ensures continuation of service even at
end of the contract
Core element 3: Automation Acceleration Team
Driving the delivery engine to maximum output (“put the pedal to the metal”)
Strategic Governance T-Systems/HP
Tactic Governance T-Systems/HP
Business
Conditions Guidelines
driver
R&D GCU1
GCU2
PSO HP Coordinator Rabo Coordinator
T-Systems/HP Core
Management Team GBU1
Support
GBU2
HP Architect
Automation Acceleration Team
Rabo Architect
Education …
License GxUy
Core element 4: Governance
Steering the creation of value
Executive Strategic Governance

Level 4 sponsorship T-Systems/HP
Tactical Governance T-
Programme Systems/HP
 Service Delivery Steering Group
Level 3 Directorate  Technical Authority
 Automation Acceleration Team
Project Service Delivery Management

Level 2
Management
Level 1 Team
Management Technical & Delivery Teams
In summary: What does Automation as a Service mean
Fitting these core elements together builds the T-Systems Automation Factory
Providing Running and Maintaining the Automation as a Service

– Ensuring the Automation solution can be operated
– Adjusting the Automation solution when needed
– Expanding where possible in a ‘consumable’ pace
Using a Center of Excellence approach
– Being prescriptive in the solutions
– Agile to adjust focus
Driven by the Automation Acceleration team
– Responsible for achieving the KPI’s
– Having the mandate to drive adoption
– Single point of contact
Supported by an engaged governance
– Providing the mandate
– Solve ‘blocking’ issues (not only reporting)
Benefit realization is achieved by using the automation
capabilities
Until the system is used in T-Systems customer accounts, the capability does not add value
Value
Benefit Realization
Capability
Time
Implementation
Potential Benefit
Realized Benefit
Benefit realization is achieved by using the automation
capabilities
Until the system is used in T-Systems customer accounts, the capability does not add value
Value
Benefit Realization
Customer n
……………
Customer 4
Customer 3
Customer 2
Customer 1
Capability
Time
Implementation
Potential Benefit
Realized Benefit
The automation capabilities are introduced in a ‘consumable’
pace
Not to “break” the T-Systems account teams ability to deliver the services

Value
Provisioning & Task Automation
Event Remediation
Event Correlation
Event Monitoring
Element management
Time
Automation as a Service – Rollout of capabilities
Proposed order of Roll-Out
CoE (HP Automation as a Service)
Deliver Capability
Request Capability
Roadmap
Provisionin
Element Event Event Event
management Monitoring Correlation Remediation g & Task
Automation
TSI Line Organization
Principles:
• Benefit only achieved by using the solution
• Implementation of capabilities is done using small agile projects
• Hand-over of (new or changed) capabilities to production on a regular
basis
• Focus on value add (business case driven)
• Order/Sequence can be changed per customer
Value Proposition / Efficiency targets / KPIs 1/2
Value Prop / Efficiency item Target KPI Suggested measure

15-40%
Effort required for Provisioning Server Provisioning Reduction in time
Reduction
Effort required for Software updates / 15-40% Software updates /
Reduction in time
configuration Reduction configuration
Effort required for Business application code 15-40% Business application
Reduction in time
promotion Reduction code promotion
Effort required for Patch testing and 15-40% Patch testing and
Reduction in time
deployment Reduction deployment
Effort required for Monitoring and alert 5-15% Monitoring and alert
Reduction in time
management Reduction management
15-50% Reduction in time;
Effort required for Audits and compliance Audits and compliance
Reduction reduction in incidence
Report production and
Effort required for Producing reports and data 15-40% Reduction in time;
data analysis on patching
analysis on patching and compliance Reduction reduction in incidence
and compliance
Value Proposition / Efficiency targets / KPIs 2/2
Value Prop / Efficiency item Target KPI Suggested measure

15-50%
Effort spent on DB deployment DB deployment Reduction in time
Reduction
15-50%
Effort spent on Middleware deployment Middleware deployment Reduction in time
Reduction
10-20%
Effort spent on VLAN provisioning VLAN provisioning Reduction in time
Reduction
10-40%
Number of Incidents Number of Incidents Reduction in incidence
Reduction
5-15% Reduction in time;
Hours spent on Issue analysis Issue analysis
Reduction reduction in incidence
15-60%
Request fulfillment Request fulfillment Reduction in time
Reduction
Average downtime hours
Average downtime hours per downtime / 5-20% Reduction in downtime;
per downtime /
downtime per year Reduction improvement in downtime
downtimes p.a.
Price structure
Please include here how the prices will be presented to the customer
Fixed price covering Fixed fee for a Center of excellence

• Team based approach
• HP License Fees for:
mathematically distributed to
• HP Support for 1st year • Extend existing TSI automation
services
• Build the Automation Platform platform
• „max“ is the incremental price
• Term Licenses and Support for • Build up automation content
on top of „base“
arago (1st year) • Maintain automation content
Pricing overview
Using the Best – Max scenario as an example
Automation Suite only on top Automation as

Period
(option max) a Service (best)
Year 1 € 22.049.103 € 6.060.000
Year 2 € 3.800.805 € 6.200.000
Year 3 € 3.800.805 € 5.600.000
Year 4 € 3.800.805 € 5.800.000
Year 5 € 3.800.805 € 6.000.000
Fixed price covering Fixed fee for a Center of excellence

• HP License Fees for:
• HP Support for 1st year • Extend existing TSI automation
• Build the Automation Platform platform
• Term Licenses and Support for • Build up automation content
arago (1st year) • Maintain automation content
Risk Sharing concept
Quote from HP Proposal Doc (chapter 7.3)
“HP is willing to share the risk of the transformation labor investment provided by
HP in the first year by paying back up1) to this amount when joint objectives
(defined after due diligence phase) are not reached.
In addition HP is willing to implement a yearly KPI-based gain/loss share model.
HP is confident to significantly advance the degree of automation efficiency
within
T-Systems and to be held accountable for the proposed measurements/KPIs
linked to these objectives. In order for HP to give T-Systems the appropriate level
of confidence, the aforementioned measurements/KPIs must be mutually agreed
upon in a proper due diligence phase.”
1) Depending on the variant in discussion either base or maximum.
Agenda – 27.11.2014 (09:00h – 13:00h)
Transformation of T-
Systems
Your goals
• Reduction of 4.900 FTEs in 2 years
"Das ist ein massiver Umbau. Wir wollen unser Portfolio • with 100% focus on Quality for all
bereinigen, schneller werden und mit Partnern arbeiten.„ customers
• Transform towards as a service
T-Systems 2014 delivery model Your environment
• Classic & DCP environment
Proof points: with 100.000 OS
• Automation partner of T-Systems since 2012 Instances
• Partner for Cloud Integration Center (CIC) since 2013 Our Solution
• Market Leader in Automation
• 5.820 T-Systems FTEs
• Prooven ROI for global customers • HP Automation as a (Administrators, Operators &
• Largest HP Automation reference on the planet at HP Support Managers)
Service & arago integration
ES (210.000+ automated servers worldwide) • Reusing existing assets
• DTAG GIS certified solution
limiting risk & investment
• HP Automation, ITSM and Monitoring solutions already
protection, delivering value starting
in place at T-Systems with worldwide coverage
day 1
• Providing a KPI based delivery
HPs Benefit
Projection
HP stands *)
• Efficiency potential in the range of 30-50% for HP Automation as a
Service Solution and additional 20% with arago AutoPilot extension
for: • FTE Reduction of approx. 1.500
• Biggest saving potential in event- and ticket-automation to be addressed
Your trusted and reliable partner first
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. *) based on HP Business Case projection/TSI input/IDC Benchmark data from April 2014
Thank you
Contact information

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RfP Make "walk through

Welcome & Introduction 15 minutes

Solution Overview 30 minutes

Q&A (questionnaire) 60 minutes

Coffee Break 15 minutes

Walk through Price Sheet 90 minutes

AOB / open topics 30 minutes

Welcome & Introduction 15 minutes

Solution Overview 30 minutes

Q&A (questionnaire) 60 minutes

Coffee Break 15 minutes

Walk through Price Sheet 90 minutes

AOB / open topics 30 minutes

Technology element As a service element

Technology element As a service element

Monitoring Element Managers

Request SLA Config

Monitoring Element Managers

Monitoring Element Managers

IT Service Management Automation

Request SLA Config

Monitoring Configuration Mgmt Element Managers

IT Service Management Automation

Service Availability Management (SAM):

Monitoring Configuration Mgmt Element Managers

Data Collectors, Monitors Element Managers

This is based on the “Open Group

IT Service Management Automation

Monitoring Configuration Mgmt Element Managers

Event Event Trigger RBA Trigger

Nodes CI Information Business Service

HP believes T-Systems will further benefit by

Getting Control Event Automation Task Automation

Getting Control Event Automation Task Automation

IT Service Management Automation

Request SLA Config

Monitoring Configuration Mgmt Element Managers

IT Service Management Automation

Monitoring Configuration Mgmt Element Managers

Unsere fortgeschrittene Partnerschaft und enge, produktive

arago SALES & MARKETING

Solution Overview 30 minutes

Q&A (questionnaire) 60 minutes

Coffee Break 15 minutes

Walk through Price Sheet 90 minutes

AOB / open topics 30 minutes

Solution Overview 30 minutes

Q&A (questionnaire) 60 minutes

Coffee Break 15 minutes

Walk through Price Sheet 90 minutes

AOB / open topics 30 minutes

Solution Overview 30 minutes

Q&A (questionnaire) 60 minutes

Coffee Break 15 minutes

Walk through Price Sheet 90 minutes

AOB / open topics 30 minutes

Technology element As a service element

Drive and Guide me

Run the Automation

Change the Automation

• Keep the automation

Run the Automation

Change the Automation