DSL Storyboard

DSL Consumer
Web Based Activation

with Choice
Storyboard
V 3.45
09/29/05
Revision History
Version Date Author Description
V1.0 03/06/05 Kevin Cornwall Based on DSL 6.1 CD Storyboard
V1.1 03/07/05 Kevin Cornwall New Home page concept. Text change to Choice screen.
V1.2 03/08/05 Kevin Cornwall Preparing for Installation pages added. Before you begin removed from Welcome page.Style Guide added.
V1.3 03/08/05 Kevin Cornwall -Replaced TOS screen for DSL

-New Welcome page graphic design (based on approved DSL look)
- Before You Begin added back in to Welcome page
V1.4 03/08/05 Kevin Cornwall -Text modifications, Home networking added to Welcome page, Minimum requirements not met screen added
-New Design reverted back to gray sidebar
V1.5 03/09/05 Kevin Cornwall -Added “Online” to Welcome page form field labels., Text modifications
V1.6 03/17/05 Kevin Cornwall -Removed blue box from Congratulations screen. Text changes to TOS and Select Preferences I.E. Requirements change
- New look and feel
V1.7 04/14/05 Kevin Cornwall Added Choice screens, Mac specific screens added, Alternate Email Address included on secret question screen, separate
terminal screens depending on whether a package is selected.
V1.8 04/19/05 Kevin Cornwall New sidebar color.
V1.9 04/25/05 Kevin Cornwall - Placed ads, MSA look added, inactive buttons added to utility screens, dry-loop verbiage added.
- Conditional text added for Yahoo! Registration connection failure.
V 2.0 05/10/05 Kevin Cornwall - Removed firewall warning, misc. modifications to text, added Verizon Online screen for MSN selected.
- Mocked up Yahoo! TOS, added Yahoo! Version of Username and Password screen
- Yahoo! Error screens added.
V 3.0 06/02/05 Kevin Cornwall -MSA change. Format options for Username & Password. Min Req column added to System Check screen
V 3.1 06/07/05 -New Title and color for Ads header, Added More Info screens, title changes
V 3.2 06/09/05 Kevin Cornwall - Misc minor changes
V 3.4 07/07/05 Kevin Cornwall -Yahoo! TOS and Decline screens added. Choice screen updates: Yahoo! tagline, MSN logo.
- Added firewall warning and smaller security graphic to Welcome page
- Text changes: pgs 6, 7, 8, 9, 16, 22 . New yellow arrow, page 8. Page 12, TBD
V3.42 07/20/05 Kevin Cornwall -Hard block added and 3rd bullet removed from Min Requirements screen
-Changes to VOL TOS and added VOL TOS Decline screens. Ad filenames added
-Removed Admin warning from Active X error screens
V3.43 07/22/05 Kevin Cornwall -Hard block removed and navigation buttons changed on Min Requirements screen. Milestones show graphic.
V3.44 09/26/05 Kevin Cornwall -Option for upgrading removed from Welcome screen
V3.45 09/29/05 Kevin Cornwall -URL updated on More Info (Undecided), Declined Yahoo! TOS and Account Summary pages
Style Guide
Screen Titles…………. Arial 20 pt bold, CC0000

Subheadings…………. Arial 14 pt bold
Form labels……………Arial 13 pt bold
Body Text ……………. Arial 13 pt
Progress Bar………….99BBDD
“Waiting Ads”…………. 240 x 120
Navigation buttons:
Active Roll-over Inactive
CD-Lite flow:
• Buttons start on Check System Compatibility screen
• Inactive Replay and Exit buttons included on screens containing Next and Back buttons
• Milestones are: Introduction Install Filters Install Modem Account Setup
WBA-only flow:
• Buttons start on VOL TOS screen,
• No Replay or Exit buttons on screens containing Next and Back buttons
• Milestones are: Welcome Account Setup Configure Service
Welcome
Verizon Online DSL Installation
Total Progress:
bels and
nding on
ted.
Configure
bels, fields and
Before you begin:
 Connect your modem directly to the
d] computer where you are installing DSL.
nline User  Turn off any firewall software. Remember to
turn firewall software back on after installation
is complete.
d]
nline Password * If you do not have a telephone number, please provide
the 10-digit Dedicated Data Line number you received
when you ordered your service.
DSL activation is expected to take A standard Windows ™ security warning may

approximately 15 minutes. This time will appear after you click GO. To continue the
vary depending on the options selected. installation, click the Yes or Install button.
150-700-------
4
OS Not Supported
Troubleshooting: Operating System Not Supported

Total Progress: We're sorry, but we detected you are using an unsupported operating
system.
DSL activation currently supports:

Windows 98/ME/2000/XP
Mac OS X 10.2 and 10.3
To proceed with the installation, please upgrade your operating system or

use an alternate computer that meets the minimum system requirements.
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5
Internet Explorer Required
Troubleshooting: Internet Explorer Required
Total Progress: Internet Explorer 6.0 or above is required to proceed with the installation.
If you have Internet Explorer 6.0 or above installed on your computer,

please launch it and retry the installation.
Otherwise, please click on the link below to download and install a

supported version.
When the browser installation is complete, please restart your computer,

open Internet Explorer and go to activatemydsl.verizon.net to proceed
with installation of your service.
Download Internet Explorer
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6
Internet Explorer Upgrade Required
Troubleshooting: Internet Explorer Upgrade Required
Total Progress: Internet Explorer 6.0 or above is required to proceed with the installation.
Please click the link below to upgrade to a supported version.
When the browser upgrade is complete, restart your computer, open

Internet Explorer and go to activatemydsl.verizon.net to proceed with
installation of your service.
Download Internet Explorer
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7
SP2 Screen
Install and Run the ActiveX Control

Install and Run the ActiveX Control

Before proceeding further, we need to install and run an ActiveX control on your
Total Progress:
computer.
To install and run the Active X control:

1. Click on the message in the browser bar above (follow yellow arrow)
2. From the menu of options, select “Install”
3. When the security-warning appears, click "Install" (see below)
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8
Non-SP2 Screen
Enable Active X Installation

Troubleshooting: Enable Active X Installation

Before proceeding further, we need to install and run an ActiveX control on your
Total Progress:
computer.
To install and run the Active X control:

1. Click the Retry button
2. If a security-warning window appears, click the "Yes" button (see picture
below)
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9
Downloading the Installation Software
Preparing for Account Setup
Total Progress:
Please wait while we download the software that will guide you through
account setup.
After the download completes, this window will close

and a new window will open to guide you through the
rest of the installation process.
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10
Begin Common CD-WBA Screens Ads depend on
customer Choice and
OS.
Checking System Compatibility
Checking System Compatibility
Total Progress:
Please wait…
Helpful Hints
[Controls.asp_1.gif]
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11
Minimum Requirements Not Met
Minimum Requirements Not Met
Total Progress: Your computer does not meet the minimum system requirements necessary to
run Verizon Online software!.
Description Result Minimum

RAM: 64MB 128MB
Hard Disk Space: 60MB 100MB
We recommend you take one of the following steps:
1. Try again from a different computer that meets the minimum requirements, or
2. Print this results page and take it to your local computer store. They can
assist you with an upgrade.
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12
REG Ads depend on
customer type (XXX),
Choice and on OS.
Accessing Your Account
Accessing Your Account
Total Progress:
Please wait…
Helpful Hints
[wait_ad_xxx_processing.gif]
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13
REG Co-branding begins here for previously acquired customers
Accept Verizon Online Terms of Service

Accept Verizon Online Terms of Service

Total Progress:
Online DSL Service.
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14
REG Conditional screen: on decline of Verizon TOS
You Have Declined Verizon TOS

Are You Sure You Want to Decline the Terms of Service?

Total Progress:
You cannot use the Verizon DSL service without accepting the Terms of Service. Are you
sure you want to decline? If not, please click the Back button to reconsider the Terms of
Service.
Click Back to reconsider the Terms of Service.
Click Next if you do not agree with the Terms of Service and do not wish to subscribe
to Verizon DSL.
150-700-------
Continues to Exit page.
15
REG
Verizon TOS Declined

You Have Declined the Terms of Service

Total Progress:
An order to terminate your DSL service has been submitted.
You must accept the Terms of Service to continue using your Verizon DSL service. By
declining the Terms of Service you are indicating that you wish to terminate your
Verizon DSL account. Are you sure you wish to terminate your Verizon DSL account?
Please call (800) 567-6789 to avoid having your service terminated.
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16
REG
User Name and Password – New Customer

Select User Name and Password

Enter a user name and password that you want to use as your Verizon account and e-mail.
Total Progress:
Once your user name is set, it cannot be changed.
* Indicates a required field.
* Verizon Online User Name:
@verizon.net Your username may consist of

a-z, 0-9 and underscores.
* Verizon Online Password:

6 characters or more.
Capitalization matters!
* Confirm Password:
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17
REG
Enter Account Information

Enter Account Information

* If you forget your password, we
Total Progress:
will ask you your secret question
so you can change your
*
password.
* Gender: This information is used to

personalize your Verizon Online
* Birth date: Service experience.
Alternate
e-mail address: Verizon Online will send important
account updates to your
Confirm alternate @verizon.net e-mail address. You
e-mail address: can also receive these updates at
an additional address.
Verizon respects the privacy of your personal information. For more information on how Verizon
strives to protect your privacy, please access our privacy policy at
http://www.verizon.net/policies/privacy.asp.
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18
REG Ads depend on
Choice and on OS.
Saving Settings 1
Saving Settings for dan.koster@verizon.net
Total Progress:
Please wait…
Helpful Hints
[wait_ad_XXX_wba1_push_down.gif]
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19
Conditional – PPOE only Ads depend on
customer Choice and
OS.
Saving Settings 2
Saving Settings for dan.koster@verizon.net
Total Progress:
Please wait…
Helpful Hints
[outputToVZ.htm_1.gif]
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20
REG Conditional: Customer Not Previously Acquired
Choose Your Online Experience

Choose Your
Account Online
Setup: Experience
Choose Your Premium Portal
Total Progress: Verizon Online DSL service comes with easy-to-use Internet software exclusively
designed to work with your high-speed connection. You’ll enjoy enhanced e-mail,
web browsing, entertainment and more at no additional cost.
Please make a selection:
Free PC protection with anti-virus, better e-mail & photo

sharing, tons of music videos + much more.
More Info
PC-wide virus protection, junk e-mail filters, parental

controls, easy photo sharing, and more.
More Info
I will decide later. More Info
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21
More Info – Verizon Yahoo!
Pop-up browser window 320 x 250
More Info – Verizon with MSN
Connected and protected

Security
Virus Guard and Firewall Guard powered by
McAfee® Security, plus junk e-mail filters,
MSN® Parental Controls, and more.
Photo sharing
Customizable slide shows and other cool ways to
share your photos.
And more
Get Encarta Premium, MSN Money Plus, and
other great resources.
More Info – I’ll decide later
Not Ready to Decide?

With Verizon Online DSL membership you will receive:
• Verizon.net email address

• 8 additional email accounts
• 30 MB of email space
• 10 MB per additional email account
• 10 MB of free web space
• Spam filtering (security)
• Verizon Online Help & Support
• Access to content and services on your Verizon
Online website.
When you're ready, you can choose an Online

Experience – at no additional cost – by visiting
www.verizon.net/myaccount.
REG Co-branding begins here for previously unattached customers
Accept Yahoo! Terms of Service

Accept Yahoo! Terms of Service

Total Progress: Please read the Yahoo! Terms of Service. You will need to accept the Terms of Service to
complete the Verizon Yahoo! setup. By accepting the Terms of Service you agree to be bound by
them. They govern your rights and the rights of Yahoo! with respect to the service.
Welcome to Yahoo!.
Yahoo! provides its service to you, subject to the following Terms of Service ("TOS"),
which may be updated by us from time to time without notice to you. You can review the
most current version of the TOS at any time at: http://verizon.yahoo.com/terms/yahoo.
In addition, when using particular Yahoo! owned or operated services, you and Yahoo!
shall be subject to any posted guidelines or rules applicable to such services which may
be posted from time to time. All such guidelines
complete the Verizon Yahoo! setup.
Conditional: if
customer is
previously
acquired inactive
button shown
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25
REG
You Have Declined the Yahoo! Terms of Service

You Have Declined the Yahoo! Terms of Service
Total Progress: You cannot complete the Verizon Yahoo! setup without accepting the Yahoo! Terms of
Service. Are you sure you want to decline? If not, please click the Back button to
reconsider the Terms of Service.
Click Back to reconsider the Terms of Service
Click Next if you do not agree with the Terms of Service and do not wish to complete
the Verizon Yahoo! setup.
Continues to Choice
screen.
However, if customer is
previously acquired (no
Choice screen) user
150-700-------
continues through
undecided flow.
26
REG
Yahoo! Terms of Service Declined

Yahoo! Terms of Service Declined
Total Progress: You must accept the Yahoo! Terms of Service to proceed with the Verizon Yahoo! setup. By
declining the Terms of Service you have indicated that you do not wish to configure your
Verizon Online DSL service to include the Verizon Yahoo! features and benefits.
Declining does not affect your ability to use your Verizon Online DSL.
If, in the future, you wish to choose Verizon Yahoo! as your online experience, you can visit
www.verizon.net/myaccount.
Please click EXIT to discontinue setup and close this window.
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27
REG Ads depend on
Choice and on OS.
Updating Your Account Settings
Updating Your Account Settings

Total Progress:
Please wait…
Helpful Hints
[wait_ad_xxx_push_down_settings.gif]
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28
Software Installation Options
Software Installation Options

With Verizon Online DSL you get more than just speed – take advantage of
Total Progress: powerful software designed to help you get the most from the Internet.
Select the installation that fits your needs:
Standard Installation
This option is recommended for most users.
Custom Installation
Advanced users only. Customize your installation by selecting the components you
want to install.
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Sample: Customize Your Installation
Customize Your Installation

Sample options
Total Progress: shown.
Dynamic list
depends on OS
and Portal
Choice will be
submitted to legal
separately.
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30
Ads depend on
customer Choice and
OS.
Downloading and Installing Software
Downloading and Installing Verizon Online Software
Total Progress:
Helpful Hints Animated gif
[Sma_swinstall.htm_1.gif]
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31
Conditional: Restart Required
Restart Required to Continue
Total Progress: Please click the Restart button below to restart your computer. The installation
will automatically resume after rebooting.
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32
DSL Installation Is Complete – No Choice
Verizon Online DSL Installation Conditional:”None”
if no alternate e-
mail entered
Congratulations:
Important Information
Your DSL Installation Is Complete
Total Progress: You are now connected to the Internet. For future reference, please save or print
the information below.
Verizon Online E-Mail Address: dan.koster@verizon.net

Verizon Online User Name: Dan Koster
Verizon Online Password: s3cur3d
Alternate E-Mail Address: dan.koster@juno.com

Online Experience: None selected yet
Help & Support: www.verizon.net/help
You can choose your Online Experience,

or update your contact information, password and more at
www.verizon.net/myaccount
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33
Sample: Verizon Yahoo! Important Information
if no alternate e-
mail entered
Your Verizon Yahoo! Account Information

Important: Before proceeding, please save or print the information below for future reference.
Total Progress:
Verizon Yahoo! E-Mail Address: dan.koster@verizon.net

Verizon Yahoo! User Name: Dan Koster
Verizon Yahoo! Password: s3cur3d

Online Experience: Verizon Yahoo!
You can update your contact information, password and more at

150-700-------
Continues to Yahoo!
installation. 34
Condition: Connection to Yahoo! server fails.
Conditional: Resume Later

Please Try Again Later…
Total Progress: We’re sorry. Verizon Yahoo! registration cannot be completed at this time. Text and
Please try again later by clicking the Resume Verizon Yahoo! Installation icon your
icon shown
desktop. depend on
partner
Resume
Verizon
Yahoo!
Installation
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35
Sample: Verizon MSN Important Information
if no alternate e-
mail entered
Your Verizon with MSN Account Information

Important: Before proceeding, please save or print the information below for future reference.
Total Progress:
Verizon Online E-Mail Address: dan.koster@msn.com

Verizon Online User Name: Dan Koster
Verizon Online Password: s3cur3d

Online Experience: Verizon with MSN
You can update your contact information, password and more at

150-700-------
Continues to Yahoo!
installation. 36
MSN Transition
Total Progress:
150-700-------
Continues MSN
Installation. 37
Exit Dialog
DSL

DSL Storyboard

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DSL Storyboard

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DSL Consumer

Web Based Activation

V1.0 03/06/05 Kevin Cornwall Based on DSL 6.1 CD Storyboard

V1.3 03/08/05 Kevin Cornwall -Replaced TOS screen for DSL

V1.8 04/19/05 Kevin Cornwall New sidebar color.

V 3.2 06/09/05 Kevin Cornwall - Misc minor changes

Screen Titles…………. Arial 20 pt bold, CC0000

“Waiting Ads”…………. 240 x 120

Active Roll-over Inactive

DSL activation is expected to take A standard Windows ™ security warning may

Troubleshooting: Operating System Not Supported

DSL activation currently supports:

To proceed with the installation, please upgrade your operating system or

Troubleshooting: Internet Explorer Required

If you have Internet Explorer 6.0 or above installed on your computer,

Otherwise, please click on the link below to download and install a

When the browser installation is complete, please restart your computer,

Download Internet Explorer

Troubleshooting: Internet Explorer Upgrade Required

When the browser upgrade is complete, restart your computer, open

Download Internet Explorer

Install and Run the ActiveX Control

Install and Run the ActiveX Control

To install and run the Active X control:

Enable Active X Installation

Troubleshooting: Enable Active X Installation

To install and run the Active X control:

Preparing for Account Setup

After the download completes, this window will close

Checking System Compatibility

Minimum Requirements Not Met

Description Result Minimum

We recommend you take one of the following steps:

Accessing Your Account

Accept Verizon Online Terms of Service

Accept Verizon Online Terms of Service

Online DSL Service.

You Have Declined Verizon TOS

Are You Sure You Want to Decline the Terms of Service?

Click Back to reconsider the Terms of Service.

Verizon TOS Declined

You Have Declined the Terms of Service

User Name and Password – New Customer

Select User Name and Password

* Verizon Online User Name:

@verizon.net Your username may consist of

* Verizon Online Password:

Enter Account Information

Enter Account Information

* Gender: This information is used to

Saving Settings for dan.koster@verizon.net

Saving Settings for dan.koster@verizon.net

Choose Your Online Experience

Please make a selection:

Free PC protection with anti-virus, better e-mail & photo

PC-wide virus protection, junk e-mail filters, parental

I will decide later. More Info

Connected and protected

Not Ready to Decide?

• Verizon.net email address

When you're ready, you can choose an Online

Accept Yahoo! Terms of Service

Accept Yahoo! Terms of Service