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 The Consumer Protection Act, 1986 (CPA) is an Act

that provides for effective protection of interests of


consumers and as such makes provision for the
establishment of consumer councils and other
authorities that help in settlement of consumer
disputes and matters connected therewith.
 The CPA seeks to protect the interests of individual
consumers by prescribing specific remedies to make
good the loss or damage caused to consumers as a
result of unfair trade practices.
National
Commission

State
Commission

District
Forum
1 • From the view
point of Business

• From the view

2 point of
consumer
Public Resources
and Wealth

Social Responsibility

Part of the Society


Exploitation
of Consumer

Ignorance
Lack of of
Unity Consumer
s
Safety

Information Choice

Consumer
Representation Redressal
Education
National

State

District
Lok Adalat

Public Interest Latigation

Eco Friendly Products


Conscious
Use of
Rights

Responsibilities Care
Beware of
During
Misleading Of Consumers purchase

Solicit For
a Bill
Who can file a Grounds of filling Limitation
Complaint a Complaint Period

Procedure of
Office and hearing and
Penalties filling a
complaint
Recruiters

Corporate
Employees

Consumers
Institutions in
Consumer
Awareness

Consumer
Education and
Research center

Consumer Consumer Consumer Unity


Protection Guidance and Trust
Council Society Society