Reval

Release Twelve
The Global Business Release:

A New Financial Architecture
<Insert Picture Here>
Overview
Advanced Collections
1 Copyright © 2006, Oracle. All rights reserved.

What is Oracle Collections?
• Proactive and targeted contact methods through

multiple channels
• Single Schema with A/R for delinquency data,
payment processing, aging buckets
• Complete customer view
• Tasks, Notes, Interaction History, Territories, UWQ
• Automated Scoring, Dunning, Follow-up Tasks
• Real-time access to iPayment for credit card, EFT
transfer
• Reporting - Customers, Agents, Due Diligence,
Campaigns
• Best collections practices

What is collections?

Collections Panacea
Visibility across Business Units
• True view of customer
Automation of Collections Process
• Built-in efficiencies
Optimization
• Implement new strategies
Improve Customer Experience
• Competitive advantage

Oracle Solution Process Flow:
Customer
Delinquencies
Collections • Campaigns • Collection Scores

Manager Collection
• Segments Collections • Dunning Strategies
Strategies Admin
• Intelligence • Territory Assignment
• CTI • Sales
Universal
• Calls Work Queue
eBusiness
Center
• Service
• Tasks • Customer Mgmt.
Collections
Agent • Payments
• Disputes
Collections
• History
Collections Update • Notes
Manager Strategies Reports/
Intelligence

3 Major Flows
Collections Manager
• Scoring, Dunning, Reports
Collections Agent
• Review History and Contact Customer
Additional Strategies
• Marketing and Self Service

Oracle Solution Process Flow:
Customer Collections Scoring Customer

Delinquencies
Create Build Generate

Scoring Scoring Customer
Components Engine Score
Dunning Plans Dunning

Letters Sent
Create Create Execute

Dunning Dunning Dunning
Letters Plan Plan
UWQ Task • Tasks
• Aging Bucket Creation
• Callbacks
• Collection Score Range
• Dunning Letter Payment Agent
Processing Assignment
• Fulfillment Method Update
• Callback ?/ Days
Define
Territories

Collections Automated Processes
Create Delinquencies
Score Customers
Age Delinquencies
Track Promises to Pay
Execute Dunning Plans
Process Payments
Create Call Backs (broken promises, dunning)
Create Follow-up activities
Triggered Campaigns

Customer Collections
eBusiness
Center
Org, Person,
Collector Address,
Login/ Relationship
A/R
Navigator
Delinquencies/ Payments/ Sales &
Service
Payment Status Disputes
Universal Collections
Work Collections Tab
Queue
Order
Capture
Collections Functions
Collections Pay on Pay on

Histories Notes Tasks
Profile Account Invoice
iPayment
Reports Authorization

Define Additional Strategies
Customer
Scoring in Discoverer 9i Data Self
Mining
Collections Service
Campaigns E-Mail
Target Lists Campaigns Dunning
Defined in Collection
Generated Executed Letters Sent
OMO Campaign
Team Queues Advanced

iReceivables
Outbound
Geography, Product Campaign
Industry Credit card
Assign authorization
Collector to View / Pay /
Campaign iPayment Dispute
Invoices
Assign
Campaign Universal
Outcomes Work Queue
A/R Balances
Updated
• CTI Screen Pop
Collections
• Progressive Dialing

Customer Invoice to Cash
Delinquency to Payment
Score Delinquent Items and Assign Work Items
IEX100 IEX200 IEX300
Score Delinquent Apply Strategy to Assign Strategy
Items Delinquent Items Work Items to
Delinquent Items
Concurrent Program Concurrent Program Concurrent Program
Possible Levels: Possible Levels: • Manual Work
• Delinquency • Delinquency Items(Phone Calls
• Bill-To Location • Bill-To Location etc)
• Account • Account • Automatic Work
• Customer • Customer Items (Dunning
Letters etc)
Collections
Manage Collections Manage Payments Manage Collections

IEX400 IEX500 IEX600 IEX999
Review Delinquent Interact with the Reconcile Promises Initiate
Customer Records Customer and Payments Later Stage
Delinquency Action
• Delinquent Items • Record Interaction Concurrent Program • Restatus Later Stage
(Several Levels) • Record Promise to • Creates Broken Delinquency
• (Broken) Promises Pay or Payment Promise in UWQ if Customers
• Interactions, Aging, • Record Dispute, Promise was not kept • Assign to
Disputes, Adjustment • Invoices are no Manager/Specialist
Adjustments, Tasks, • Record Task, Note longer labeled as
Notes, Payments, • Send Copy Invoice, delinquent if they
Receipts at Risk, etc. Send Copy Dunning were fully paid.
• Send Statement
Collections, Receivables Collections Collections
Collections Agent
Collections Forms Customer
Not in Scope Administrator Invoice to Cash
Credit Approval
Accounts Receivable Clerk to Customer

Customer Balance
Customer : Customer : CDS Inc – Balance due 332198.81

Scoring
Scoring Criteria Weight Range low Range high Score value
Overdue /Total outstanding 0.2 0 0 100

0.01 10 50
10.01 20 20
20.01 100 0
Amount overdue 0.3 -99999 0 100

0.01 10 90
100.01 1000 50
1000.01 5000 30
5000.01 999999 0
Risky code 0.1 0 1.5 100

1.51 2.5 50
2.51 3.5 0
Late days lastest invoice 0.4 -99999 0 100

0.01 10 90
10.01 50 50
50.01 100 20
100.01 999999 0

Scoring Analyze
Scoring Criteria Weight Customer Score value

value
Overdue /Total 0.2 100 0

outstanding
Amount overdue 0.3 332 198.81 0
Risky code 0.1 Low 100
Late days lastest invoice 0.4 08-2006 0
Calculation :
(0.2*0)+(0.3*0)+(0.1*100)+(0.4*0)=10

Strategy
Strategy type Note
ADS Customer Soft Collections Strategy 80 to 100
ADS Customer Moderate Collections 50 to 81

Strategy
ADS Customer Hard Collections Strategy 1 to 49

Universal work queue

Collection screen
« Customer standard » button

For review or update Customer

Collection screen

Collection screen

Collection screen

Collection screen
« Customer standard » button

For review or update Customer
«Detail» button
For review Customer account

Collection screen

Collection screen
« Transaction » button
For review invoice detail,
enter a promise or a
payment, send a copie
« Adjustment Processing » button

For enter a adjustment

Collection screen
« Payment Processing » button
For enter a promise or a payment
« Full screen» button

Collection screen
« Lifecycle » Tab
To declare bankruptcy or litigation for
a customer

Collection screen

Collection screen
« Notes » Tab
To create a note

Collection screen
« Tasks » Tab
To create a addition task in your or a
colleague workqueue

Release Twelve
The Global Business Release:
A New Financial Architecture
<Insert Picture Here>
Release Twelve

New and Changed Features for
• Multi-Org Access Control

• Uptake of Cross Operating Unit Initiative
• New Implementation Checklist and Setup Screens
• Improved Payment Processing and Customer Funds
Capture
• Use of Oracle Territory Management to Define
Collections Territory Hierarchy
• Migration of AR Collections Functionality into

Multi-Org Access Control
Description
Multi-Org Access Control (MOAC)

– Uses of Multi-Org Access Control global security profiles that
define users access to customer data and business
transactions.
– Provides access to unlimited number of operating units within
a single applications responsibility.
– Enables shared services while maintaining operating unit
security

Benefits
• Improve efficiency
– Easily access data from different operating units
– Improve Shared Services operations
• Provide complete information for decision making

– Global consolidated view of data across operating units
• Reduce Costs
– Cut down processing time

From Multi-Org
…To Multi-Access
Perform multiple tasks across operating
units without changing responsibilities
Belgium Holland Denmark

Legal Entity Legal Entity Legal Entity
Belgium Holland Denmark Tasks

 Collections
Operating Unit Operating Unit Operating Unit
 Invoices & Payments
Responsibility Responsibility
Single Responsibility Responsibility

Setup and Process
SETUP PROCESS
Define security profile & Login into a

assign operating units responsibility
Run Security List

Maintenance Open Application
Assign
security profile to
Application
responsibility or user
checks
access privilege
Define operating unit

preference (optional)
Enter data for

operating units
Automated process

Setup – Create Operating Unit
• Financials
Accounting Setup
Manager
OR
• HRMS
Organization Form

Setup – Define Security Profile
Classify
Select
Organization
Operating
as Unit
operating
classification
unit

Setup – Run System List Maintenance

Setup – Set Profile Options
Profile Value Description
Identify the list of operating units

MO: Security Profile
that the user can access
Identify the default operating unit

MO: Default Operating Unit
for the user when accessing an application
R11i profile option that will be maintained

MO: Operating Unit for those products and customers not
leveraging Multiple Organizations.

Dependencies and Interactions
• Oracle HRMS
– Define operating units
– Set up Multi-Org Security Profiles
• Oracle E-Business Suite Products

– Take advantage of the benefits of Multi-Org Access Control

Product Name Leveraging Multi-Org Access Control feature

Advanced Global collections agency with consolidated view of customer
Collections accounts and collection tasks for multiple operating units.
Ability to negotiate discounts armed with consolidated
Purchasing
requisition demands.
Provide global information for decision making purposes with
Receivables
new cross-org reports.
Accounting Setup Create ledgers and operating units through the Accounting
Manager Setup Manager
Reduce processing time with the ability to enter invoices for
multiple operating units without switching responsibilities.
Payables
Reduce processing cost with the ability to pay invoices for
multiple operating units in a single pay run.

Summary
• Access multiple operating units within a single

application responsibility
• Perform tasks for and across multiple operating units
– Enter transactions
– Process data
– View information
– Run reports
• Increase effectiveness of Shared Service Centers
• Improve accessibility
Benefits • Increase information for decision making
• Reduce costs

Cross Operating Unit Initiative
Description

• Users of Advanced Collections will have visibility to one or
more operating units associated to a customer.
• Data can be displayed within one operating unit or across all
operating units.

Description
NEW
Operating Unit List

Of Values

Benefits
• Increase Efficiency
– Better visibility into customer data
– Collections activities such as strategies and work items,
dunning letters, and collections calls can incorporate
transactional and customer data from different operating units.
• Reduce Cost
– Perform processes quicker
• Improved Customer Experience
– Provide continuous service without transferring calls
– All information available to a collector

• Oracle Universal Work Queue

– Set up Quick Filters for Advanced Collections Universal Work
Queue Nodes

Summary
Cross Operating Unit Initiative provides:

• Increased Efficiency
– Better visibility into customer data
– Collections activities such as strategies and work items,
dunning letters, and collections calls can incorporate
transactional and customer data from different operating units.
• Reduce Cost to Collect
• Improved Customer Experience
•Better view into customer information

Benefits •Reduced cost to collect
•Few customer contacts needed

New Collections Setup Screens
Description

– Collections Setup Checklist designed to ease setup and
provide a single place to record and manage implementation
decisions.
– Checklist guides the manager through a questionnaire that
asks key questions about the intended use of Oracle
Advanced Collections.
– Manager’s responses automatically set system profiles,
settings and Task Pages on which the manager provides
additional detailed setup information.

Description
NEW

Benefits
• Collections Setup Checklist allows functional experts

to do an “out of the box” set up of Oracle Advanced
Collections independent of corporate IT staff.
• Improved customer experience during implementation
and later

Setup – Collections Questionnaire
• Collections Administrator
Responsibility>Checklist
– This allows you to
navigate to the new setup
user interface
• Select the questionnaire
– Walk through the three-
station train filling in the
questions

Setup – Additional Tasks
• Collections Administrator
Responsibility>Setup
Checklist
– Update the tasks under
the Operations,
Transactions and
Collections Method
Setups
– Save updates

Summary
• Functional Experts can configure “Out of the Box”

• Improved implementation experience
• Cost and time savings by minimizing IT involvement
• Optimize resources who know how they want collections to be setup

• Reduced impact on IT department
Benefits
• Improved user experience
• User friendly screens to configure and maintain the application

Improved Payment Processing & Customer Funds Capture
Description
• Enhanced Customer Credit Card and Bank Account

Management
– Oracle Payments’ (formerly Oracle iPayment) new payment
formatting and end-to-end electronic payment processing
features made available in this release.
– Provides ability to use masked customer credit card or bank
account information when taking payments.
– Agents will easily navigate to another screen to add new
customer information.
– Payments can be automatically captured and authorized.

Benefits
• Controls access to sensitive customer data during

payment process
• Efficient update of customer information without

leaving Collections
– Centralized management of data across eBusiness Suite
applications
• Increased productivity, decreased data entry errors,
improved security
• Improved customer and user experience

• Oracle Payments
– Configure application
– Coordinate banking partner
• Oracle Receivables
– Setup payment methods

Summary
• Enhanced controls of sensitive data

• Improved collector efficiency
– Ability to enter payment instruments
– Centralized management of data across the eBusiness Suite
• Improved security around sensitive data

• Reduced credit card fraud through use of security code feature
Benefits
• Improved customer and collector experience

“Collections” Usage for Territory Management
Description
• Collections Territory Usage

– Ability to use Oracle Territory Manager’s ‘collections’ usage to
support the creation and use of collections territory hierarchy.
– Collectors can then be assigned to customers within these
collections territories.

Benefits
• Unique collections territories can be created, different

than sales territories
• Improve management of customer to collector
ownership
• Improved performance

• Oracle Territory Management

– Enable Qualifiers
– Configure Templates and Territories
– Run Concurrent Programs
• Oracle Receivables
– Create Collectors
• Oracle CRM Application Foundation – Resource Manager
– Create Resources

Summary
• Unique Collection Territories Usage

• Improve management and control of territories
• Improved performance

Migration of AR Collections Functionality into
Description
– Collections Workbench in Oracle Receivables will
be obsolete and replaced with like functionality in
Oracle Advanced Collections.
– Visibility to workbench data is migrated to
Advanced Collections. “Basic” collections
functionality will be available to customers already
licensing AR.
– A migration white paper and migration scripts will
be provided to Oracle Receivables customers
moving to Oracle Advanced Collections.

Benefits
• Improved navigation and visibility to delinquent

customers
• Automated collections management processes
improve collector productivity and reduce DSO
• Separates collector and AR clerk functionality;
improved SOX compliance
• Consolidation of collections functionality for eBusiness
Suite customers

Accounts Receivable
Customer Data
Collector/Resource

• XML
– Configure correspondence used for dunning and other
letters
• Concurrent Processes
– Scoring Program
– Dunning Program - Correspondence & Call Back
– Workflow Background Processes
– AR Refresh
– Promise Reconciliation

Summary
• Better navigation and visibility to delinquent customers

• Automated collections management processes
improve collector productivity and reduce DSO
• Separates collector and AR clerk functionality;
improved SOX compliance
• Consolidation of collections functionality between the
modules

New Feature for R12.1
• Status Assignment at Case and Contract Level

• Customer Level Bankruptcy

Status Assignment at Case and Contract Level
Description
Allow status (i.e. Litigation, Repossession and Write-off)

assignment at Contract and Case level

Business Value
Manage later stage delinquency at case, contract or

transaction level
Manage collection strategy effectively

Assigning status in contract tab
Right click of mouse

button will enable
status option

Assigning status in case management tab
New status button

added

Oracle Leasing needs to be installed to enable this

functionality.

Customer Level Bankruptcy
Description
Enables bankruptcy only at the customer level
Business Value
Ensures adherence to the generally accepted practice
around bankruptcy

Customer Level Bankruptcy
Feature
New option added

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Release Twelve

The Global Business Release:

1 Copyright © 2006, Oracle. All rights reserved.

• Proactive and targeted contact methods through

2 Copyright © 2006, Oracle. All rights reserved.

3 Copyright © 2006, Oracle. All rights reserved.

4 Copyright © 2006, Oracle. All rights reserved.

Collections • Campaigns • Collection Scores

5 Copyright © 2006, Oracle. All rights reserved.

6 Copyright © 2006, Oracle. All rights reserved.

Customer Collections Scoring Customer

Create Build Generate

Dunning Plans Dunning

Create Create Execute

7 Copyright © 2006, Oracle. All rights reserved.

8 Copyright © 2006, Oracle. All rights reserved.

Collections Pay on Pay on

9 Copyright © 2006, Oracle. All rights reserved.

Team Queues Advanced

10 Copyright © 2006, Oracle. All rights reserved.

Manage Collections Manage Payments Manage Collections

Collections, Receivables Collections Collections

11 Copyright © 2006, Oracle. All rights reserved.

Customer : Customer : CDS Inc – Balance due 332198.81

12 Copyright © 2006, Oracle. All rights reserved.

Overdue /Total outstanding 0.2 0 0 100

Amount overdue 0.3 -99999 0 100

Risky code 0.1 0 1.5 100

Late days lastest invoice 0.4 -99999 0 100

13 Copyright © 2006, Oracle. All rights reserved.

Scoring Criteria Weight Customer Score value

Overdue /Total 0.2 100 0

Risky code 0.1 Low 100

Late days lastest invoice 0.4 08-2006 0

14 Copyright © 2006, Oracle. All rights reserved.

Strategy type Note

ADS Customer Soft Collections Strategy 80 to 100

ADS Customer Moderate Collections 50 to 81

ADS Customer Hard Collections Strategy 1 to 49

15 Copyright © 2006, Oracle. All rights reserved.

16 Copyright © 2006, Oracle. All rights reserved.

« Customer standard » button

17 Copyright © 2006, Oracle. All rights reserved.

18 Copyright © 2006, Oracle. All rights reserved.

19 Copyright © 2006, Oracle. All rights reserved.

20 Copyright © 2006, Oracle. All rights reserved.

« Customer standard » button

21 Copyright © 2006, Oracle. All rights reserved.

22 Copyright © 2006, Oracle. All rights reserved.

« Adjustment Processing » button

23 Copyright © 2006, Oracle. All rights reserved.

« Full screen» button

24 Copyright © 2006, Oracle. All rights reserved.

25 Copyright © 2006, Oracle. All rights reserved.

26 Copyright © 2006, Oracle. All rights reserved.

27 Copyright © 2006, Oracle. All rights reserved.

28 Copyright © 2006, Oracle. All rights reserved.

29 Copyright © 2006, Oracle. All rights reserved.

• Multi-Org Access Control

30 Copyright © 2006, Oracle. All rights reserved.

Multi-Org Access Control (MOAC)

31 Copyright © 2006, Oracle. All rights reserved.

• Provide complete information for decision making

32 Copyright © 2006, Oracle. All rights reserved.