Business Communication

By Naseer Khalid

Discuss The Strategies For Successful Interpersonal Communication Of The World Call Telecommunication

ABSTRACT

In this report it has been defined that how a person can improve his or her interpersonal skills by adopting communication skills and by avoiding the negative factor like communication barrier. World call telecommunication ,by using of good communication ,attracts more and more customers .

COMMUNICATION
Communication is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. The receiver then decodes the message and gives the sender a feedback.

TYPES OF COMMUNICATION

Intrapersonal Interpersonal

Interpersonal

This is direct, face-to-face communication that occurs between two persons. It is essentially a dialogue or a conversation between two or more people. It is personal, direct, as well as intimate and permits maximum interaction through words and gestures

COMMUNICATION CHANNELS

Direct Channel >Using direct channel means that

there is a face-to-face interaction between the sender and receiver while communicating the message

Indirect Channel > Using indirect channel means

that there is not a face-to-face interaction between the sender and receiver and a device like telephone or computer is used while communication

STRATEGIES FOR SUCCESSFUL INTERPERSONAL COMMUNICATION

COMMUINATE IN UNDERSTANDABLE LANGUAGE MESSAGE SHOULD BE EFFECTIVE USE FEED-BACK INTENDED RECEIVER SHOULD RECEIVE THE MESSAGE USE ³YOU´ APPROACH PLAN MESSAGE BEFORE SEVEN C¶S OF EFFECTIVE COMMUNICATION MAINTAIN EYE-CONTACT BODY LANGUAGE SHOULD BE APPROPRAITE TONE SHOULD BE RESPECTFUL

World Call Telecommunications Group

INTRODUCTION

World Call Telecommunications Group began life in 1995 when First Capital Securities Corporation Ltd started incubating World Call Payphones, now World Call Communications Limited. The next few years were spent in expanding payphone network across Pakistan, creating new businesses and drawing investor attention to the value of World Call businesses.

Strategies for successful interpersonal communications

COMMUINATE IN UNDERSTANDABLE LANGUAGE MESSAGE SHOULD BE EFFECTIVE USE FEED-BACK INTENDED RECEIVER SHOULD RECEIVE THE MESSAGE USE ³YOU´ APPROACH PLAN MESSAGE BEFORE SEVEN C¶S OF EFFECTIVE COMMUNICATION MAINTAIN EYE-CONTACT BODY LANGUAGE SHOULD BE APPROPRAITE TONE SHOULD BE RESPECTFUL

SWOT Analysis

Strengths

Technical Expertise State of the art HFC Plant Skilled work force (Technical, Sales, Collection) Value added services (V.A.S) Advertising on cable by the leading brands In-house community channels Computerized billing system 24 hour customer care NOC by Govt. of Pakistan

Weaknesses

Limited Urdu / Indian content Maintenance down time is high Centralized customers care Call Center inability to receive large number of calls Insufficient space to accommodate staff at various area offices Lack of coordination among departments and cross functional coordination

Opportunities

Unavailability of a state of the art CATV & IOC service in the market place Established brand name World Call Acquisition of distribution rights for various channels Advertisement potential, as companies are moving towards cable advertising Unavailability of technical expertise in the market IOC packages for the new segments Better business solutions to corporate sector in IOC Promotion of World Call¶s other products in the market New Housing schemes Increase in population Global Events like Football World cup, terrorist attacks etc

Threats

New entrants in the market Poor technical back-up to distributors Small cable operators Poor Government control over the illegal cable operators Availability of other ISPs with cheaper hourly rates and better speed Emergence of ISDN & DSL with better business solutions DSL rates going down fast with time

Recommendations

It is recommended for world call to remove communication barrier between departments Provide Good working environment Improve more interpersonal skills with customers

Conclusion

By Good Interpersonal skills Peoples like to communicate with you as W

Conclusion