Your transactional features

Moving to PartnerSource Business Center (PSBC)

Global Operations Readiness

©2018 Microsoft Corporation. All rights reserved.

Objectives Contents
By the end of this training, you will be able to locate the following 1. Introduction
features on PSBC:
2. Accessing My Messages from PSBC
• The My Messages dashboard.
3. Accessing technical support requests from PSBC
• Technical support requests.
4. Accessing your company profile from PSBC
• Your company profile.
5. Summary
 In this training we detail how to locate your transactional
features via PartnerSource Business Center (PSBC).
Introduction PartnerSource components have moved to PSBC as of April
23, 2018. Remember to update your favorites and shortcuts
to reflect the change to PSBC.
Accessing My Messages from PSBC
Accessing My
Messages
You will now see the My Messages
dashboard when you log in to PSBC.
 B
Accessing My To view My Messages dashboard please ensure that the partner organizations selected from the top menu and from the Viewing menu are the same.

Messages
If the partner organizations selected
from top menu and Viewing menu do
not match:
A. The My Messages dashboard will
disappear.
B. An informative message will
appear on-screen.

A
 1

Accessing My
Messages
To access the My Messages dashboard
from PSBC:
1. Select the partner organization
name from the top menu.
Accessing My
Messages
To access the My Messages dashboard
from PSBC:
1. Select the partner organization
name from the top menu.
2. Choose the correct partner
organization from the dropdown
menu.
Accessing My
Messages
To access the My Messages dashboard
from PSBC:
1. Select the partner organization
name from the top menu.
2. Choose the correct partner
organization from the dropdown
menu.
3. From the Viewing menu, select the
matching partner organization.
Accessing My
Messages
To access the My Messages dashboard
from PSBC:
1. Select the partner organization
name from the top menu.
2. Choose the correct partner
organization from the dropdown
menu.
3. From the Viewing menu, select the
matching partner organization.
4. Once the partner organizations
match in both menus, you will see
the My Messages dashboard
appear.
Accessing technical support requests from PSBC
Accessing technical 2
support requests
You can access new and existing
technical support requests from:
1. Quick links
2. Support

1
 A
Accessing technical
support requests
To access new and existing technical
support requests from Support:
A. Select Support.
Accessing technical
support requests
To access new and existing technical
support requests from Support:
A. Select Support.
B. Select New or Existing Technical B
Support Requests from the
dropdown menu.
Accessing your company profile from PSBC
 1

Accessing your
company profile
To set up your company profile from
PSBC:
1. Select the dropdown arrow beside
your profile name.
Accessing your 2
company profile
To set up your company profile from
PSBC:
1. Select the dropdown arrow beside
your profile name.
2. Select company profile.
Summary
Summary
Following this training, you should be able to locate the following
features on PSBC:
• The My Messages dashboard.
• Technical support requests.
• Your company profile.
Thank you