Operations Management for Competitive Advantage, edition 11,

Author: Chase Richard, Jacobs Robert, Aquilano Nicholas

Outstanding Features

For Student

• Key terms highlighted in the chapter and their definitions

• Video clips that illustrate the application of operations
concepts in companies such as Honda, Disney, Ford, BP
• Case study, exercise, recommended website
• Solved problems as a models that can be reviewed prior to
attempting problems
• Excel spreadsheets for many of the solved problems

For Lecturer

• Overview, major points and teaching tips of the chapter

• Answers to problems (both discussion questions and
problems)
Chapter

SECTION 1 Operations Strategy and Managing Change

1 Introduction to the Field
2 Operations Strategy and Competitiveness
Technical Note 2: Linear Programming Using the Exel Solver
3 Project Management
4 Product Design
Technical Note 4: Learning Curves

SECTION 2 Process Selection and Design

5 Process Analysis
Technical Note 5: Job Design and Work Measurement
6 Manufacturing Process Selection and Design
Technical Note 6: Facility Layout
7 Service Process Selection and Design
Technical Note 7: Waiting Line Management
8 Quality Management: Focus on Six Sigma
Technical Note 8: Process Capability and Statistical Quality Control
Chapter

SECTION 3 Supply Chain Design

10 Supply Chain Strategy
11 Strategic Capacity Management
Technical Note 11: Facility Location
12 Lean Production

SECTION 4 Planning and Controlling the Supply

13 Demand Management
14 Sales and Operations Planning
15 Inventory Control
16 Material Requirements Planning
17 Operations Scheduling
Technical Note 12: Simulation
18 Synchronous Manufacturing and Theory of Constraints

SUPPLEMENTS
A Financial Analysis
B Operations Technology