Leadership in TQM

Engr Mian Khurram Mateen

Engr Mian Khurram 1

Leadership

 Theability to positively influence people

and systems to have a meaningful impact
and achieve results

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Criteria 1
Leadership

 Top management must realize importance of

quality
 Quality is responsibility of everybody, but
ultimate responsibility is CEO
 Involvement and commitment to CQI
 Quality excellence becomes part of business
strategy
 Lead in the implementation process
 Leadership concepts
 12 characteristics of quality leaders

 7 Habits of highly effective people

 The Deming philosophy

Leadership

Characteristics of Successful Leaders

1. Give priority attention to external and internal
customers and their needs
2. Empower, rather than control, subordinates

3. Emphasize improvement rather than

maintenance
4. Emphasize prevention

5. Encourage collaboration rather than

competition

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Leadership

Leadership Characteristics Cont’d:

6. Train and coach, rather than direct and
supervise
7. Learn from problem
8. Improve communications
9. Demonstrate their commitment to quality
10.Choose suppliers on the basis of quality, not
price

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Leadership

Leadership Characteristics Cont’d:

11. Establish organizational systems to support
the quality effort
12. Encourage and recognize team effort

Leadership is essential during every phase of the

implementation process and particular at the
start!!!!!

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7 Habits of highly effective people
( Stephen Covey)

1. Be pro-active
2. Begin with the end in mind
3. Put first things first
4. Think win-win
5. Seek first to understand, then to be
understood
6. Synergy
7. Sharpen the saw
 The Deming Philosophy
1. Create and publish the aims and purposes of
the organization
2. Learn the new philosophy
3. Understand the purpose of inspection
4. Stop awarding business based on price alone.
5. Improve constantly and forever the System
6. Institute training
7. Teach and institute leadership
 The Deming Philosophy
8. Drive out fear, create trust, and create a
climate for innovation
9. Optimize the efforts of teams, groups, and
staff areas
10. Eliminate exhortations for the work force
11. Eliminate numerical quotas for the work
force
12. Remove barriers to pride of workmanship
13. Encourage education and self-
improvement for all
14. Take action to accomplish the
transformation.
Role of TQM leaders
 All are responsible for quality improvement
especially the senior management & CEO’s
 Senior management must practice MBWA
 Ensure that the team’s decision is in harmony
with the quality statements of the organization
 Senior TQM leaders must read TQM literature
and attend conferences to be aware of TQM
tools and methods
 Senior managers must take part in award and
recognition ceremonies for celebrating the
quality successes of the organization
 Coaching others and teaching in TQM seminars
 Senior managers must liaise with internal
,external and suppliers through visits, focus
groups, surveys
 They must live and communicate TQM.
TQM Implementation

 Begins with the Senior Management’s and the

CEO’s commitment
 Involvement is required
 Requires the education of Senior Management in
TQM concepts
 Timing of the implementation process can be very
important
 Formation of the Quality Council
 Development of Core Values, Vision Statement,
Mission Statement, Quality Policy Statement

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TQM Implementation

What is Quality Council:

 Composed of: CEO, the Senior Managers of
the functional areas, such as design,
marketing, finance, production, and quality;
and a coordinator or consultant
 The coordinator will ensure that the team
members are empowered and know their
responsibilities

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TQM Implementation

Quality Council Duties:

1. Develop the core values, vision, mission,
and quality policy statements
2. Develop the strategic long-term plan with
goals and the annual quality improvement
program with objectives
3. Create the total education and training
plan
4. Determine and continually monitor the
cost of poor quality
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TQM Implementation

Quality Council Duties:

5. Determine the performance measures for the
organization
6. Determine projects that improve the
processes
7. Establish multifunctional project and
departmental or work group team
8. Establish or revise the recognition and
reward system

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TQM Implementation
Core Values for the Malcolm Baldrige Natio
Quality Award:
1. Visionary Leadership
2. Customer-driven Excellence
3. Organizational & Personal Learning
4. Valuing Employees & Partners
5. Agility
6. Focus on the Future
7. Management for Innovation
8. Management by Fact
9. Social Responsibility
10. Focus on Results and Creating Value
11. Systems Perspective

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Quality statements
 Vision statement – a short declaration of what
the organization hopes to be tomorrow.
 Mission statement – a statement of purpose –
who we are, who are our customers, what we
do , and how we do it.
 Quality policy – is a guide for everyone in the
organization ,how they should provide
products and services to the customers.
Strategic Planning

 Strategic business planning is similar to

strategic quality planning.
 7 steps to strategic planning
 Customer needs
 Customer positioning
 Predict the future
 Gap analysis
 Closing the gap
 Alignment
 Implementation.
Strategic Quality Goals and
Objectives

 Goals must be focused

 Goals must be concrete
 Goals must be based on statistical
evidence
 Goals must have plan or method with
resources
 Goals must have a time-frame
 Goals must be challenging yet achievable