OBJECTIVE FINDING, FACT FINDING

AND PROBLEM FINDING/DEFINITION

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 MS. NORWANI MOHD NAZARI
 OBJECTIVE FINDING
 FACT FINDING AND PROBLEM
DEFINITION
 DIMENSIONAL ANALYSIS
 REDEFINITION
 ANALYTICAL TECHNIQUE

 EIB10703 : CREATIVE PROBLEM SOLVING

Overview of Objective Finding and problem
Finding/Definition
Make use of
current and
past
experience Compare
performance
Scan the with
environment desirtable
for problems levels and
what others Use a variety
Ascertain are achieving of
Undertake
people's Identify redefinitional
SWOT
major objectives techniques:
analysis
concerns e.g.
laddering,
boundary
examination,
gola
Ask Who? orientation, 5
Scan
Establish What? W's and H's,
documents,
facts Where? Progressive
reports and
relating to When? and abstarctions,
attend
the problem Why? Why method,
meetings
questions etc.

Consider using
analytical
Obtain
techniques -
different
such as:
perspectives Define /
decomposable
on the redefine the
matrices,
problem problem
dimensional
through
analysis, cause
redefinition 3
and effect
diagrams, etc.
OBJECTIVE FINDING
Identify
strengths,
Weaknesses,
Opportunities
and Threats

Construct
matrix and
enters
SWOT

Take
combinations
of Strengths,
Weaknesses
Opportunities
and Threats
to identify
objectives and
enter on the
 EIB10703 : CREATIVE PROBLEM SOLVING
matrix
 FACT FINDING AND PROBLEM
DEFINITION

• State the problem as ‘In What Ways

Might..(IWWM)
• Record relevant Who? Why? What? When? How?
• Use Answers to create redefinitions
• Select the best redefinitions
 DIMENSIONAL ANALYSIS
Write down
different
Answer listed
State the problem descriptions of
questions
the problem as
questions

Consider
Select areas most
implications of
relevant to the
answers given for
problem for
solving the
further analysis
problem

 EIB10703 : CREATIVE PROBLEM SOLVING

 REDEFINITION
• Redefinition approaches
i. Laddering
ii. Goal orientation
iii. Boundary examination
iv. Progressive abstractions
v. ‘Why’ method
i) Laddering

Use question
State problem in Why? to move up Consider various
terms of How the ladder and redefinitions for
to.... How? to move their usefulness.
down the ladder.

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ii) Goal Orientation
General outline of
the problem

What are the

needs, obstacles
and constrains

Redef ine original

problem

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iii) Boundary Examination
Wri te o ut p roble m

High ligh t key

words /phra ses

Id enti fy imp ortan t

conno tati ons

Sug gest new

de fini tion s 10
 iv) Progressive Abstractions

Repe at process
Use to devel op un til rede fin itio n i s
Id enti fy th e
ne w prob lem in app ropri ate to
es sen tial pro ble m
de fini tio n ne eds of the
si tuation

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v) Why Method

Repeat the
Ask why one
Redef ine answer process until the
Specif y the should do
giv en as new redef initions are
problem whatev er the
problem no longer
problem states
appropriate

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 ANALYTICAL TECHNIQUE

• Analytical methods
i. Decomposable matrices
ii. Cause and effect diagrams
 i) Decomposable Matrices
Cons truct ma trix
Use a pro blem Li st m ajor
of sub system s
th at h as su bsyste ms a nd
an d th eir
su bsyste ms compo nents
compo nents

Usin g a sca le
Sel ect the hig hest
weig ht the
weig hted
in teractio n
in teractio ns for
be tween the
fu rther anal ys is o r
su bsyste m
id eati on
compo nents

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 ii) Cause and Effect Diagram
Staff m orale is repeat sales are
lo w fallin g

Absenteeis m is Orders are late in

Work is bo ring
hi gh de livery

Work is repetitive Productivity is low

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