HappyOrNot e-mail reports

For Partner’s Sales materials and Customer training purposes only.

Not for External publication.

Hassle free results, delivery Also as printable Management and unit

automatically to e-mail. PDF attachment. report versions.
 How to read?

Basics

Basic Information
Daily report Unit report is always found at the top of
1.4.2013 Unit H the e-mail report

• Report type
How was your customer experience? • Interval / date
• Total amount and distribution of
Index: 88
77% 15% 3% 5%
feedbacks
603 resp. 117 resp. 23 resp. 41 resp. Responses: 784 • HappyOrNot-Index

Hourly distribution Chart headline (on black

background)
One e-mail report can include several
charts, and all charts display the information
from a different perspective.

Time
How to read?

Index line

Two ways to read:

1. HappyOrNot Index
The satisfaction index on a scale of 0-100

2. NPS Index
NPS (Net promoter Score) compatible weighting
 Daily report Unit report
UNIT 1.4.2013 Unit H
DAY
How was your customer experience?

77% 15% 3% 5% Index: 88

UNIT 603 resp. 41 resp. Responses: 784
WEEK
117 resp. 23 resp.

Hourly distribution
Customer
UNIT satisfaction at
MONTH
every hour?
”Hourly distribution” sums
all the similar clock hours.

MANAGEMENT
DAY

Time
MANAGEMENT
WEEK
Results hour-by-hour
How did we do
MANAGEMENT
Yesterday?
MONTH This chart shows how
the unit was doing hour-
by-hour.

Time
 Weekly report Unit report
UNIT 1.4.2013 – 7.4.2013 (Week 14)
Unit H
DAY
How was your customer experience?

73% 16% 4% 7% Index: 85

UNIT 3,457 resp. 768 resp. 180 resp. 348 resp. Responses: 4,753
WEEK

Weekday distribution Spot

UNIT Challenging
MONTH
weekdays
This chart sums all the
mondays, tuesdays etc.
together. Easy to spot
MANAGEMENT possible fluctuations in
DAY weekdays!

Mon Tue Wed Thu Fri Sat Sun

MANAGEMENT Weekday
WEEK

Same question, comparison with previous weeks Improving

MANAGEMENT or not?
MONTH Compare this weeks
results to previous weeks
when the same question
was asked.

1/13 2/13 3/13 4/13 5/13 10/13 11/13 12/13 13/13 14/13

Week / Year
 Monthly report Unit report
UNIT March 2013 Unit H
DAY

How was your customer experience?

UNIT 73% 16% 4% 7% Index: 85

WEEK 3,457 resp. 768 resp. 180 resp. 348 resp. Responses: 4,753

Hourly distribution
UNIT
MONTH Best and
Worst Hours
of the Month
”Hourly distribution”
MANAGEMENT sums similar clock
DAY hours together.

MANAGEMENT Time
WEEK

Daily distribution How Did We

MANAGEMENT
MONTH
Do This
Month?
”Daily distribution”
shows the results of
the month day-by-day.

Date
UNIT
DAY

Weekday distribution Spot

UNIT Challenging
WEEK weekdays
This chart sums all the
mondays, tuesdays etc.
together. Easy to spot
UNIT
possible fluctuations in
MONTH
weekdays!

Mon Tue Wed Thu Fri Sat Sun

MANAGEMENT Weekday
DAY

MANAGEMENT
WEEK

MANAGEMENT
MONTH
 Weekly report Management report
UNIT 1.4.2013 – 7.4.2013 (Week 14) 8 locations
DAY
How was your customer experience?

73% 16% 4% 7% Index: 85

UNIT 3,457 resp. 768 resp. 180 resp. 348 resp. Responses: 6,296
WEEK

UNIT Comparison How Was

MONTH Yesterday in
Our Company?
Capital area 238 resp. Compare yesterdays
results of different
MANAGEMENT Northern area 793 resp. areas/units with each
DAY other.
Southwest area 340 resp.

MANAGEMENT
WEEK All Units Combined - Hourly distribution Best and Worst
Hours of Our
Company?
MANAGEMENT See what hours are the
MONTH best and worst in your
company.

Time
 Weekly report Management report
UNIT 1.4.2013 – 7.4.2013 (Week 14) 8 locations
DAY
How was your customer experience?

73% 16% 4% 7% Index: 85

UNIT 3,457 resp. 768 resp. 180 resp. 348 resp. Responses: 4,753
WEEK

UNIT
Comparison How Did the
MONTH Week Go in
Our Company?
Capital area 238 resp. Compare weeks results
of different areas/units
MANAGEMENT Northern area 793 resp. with each other.
DAY
Southwest area 340 resp.

MANAGEMENT
WEEK All units combined - Weekday distribution Best and Worst
Weekdays of
Our Company?
MANAGEMENT See what hours are the
MONTH best and worst in your
company.

Mon Tue Wed Thu Fri Sat Sun

Weekday
 Monthly report Management report
UNIT March 2013 8 locations
DAY
How was your security experience?

80% 8% 4% 8% Index: 89
UNIT 510 resp. 348 resp. Responses: 12,753
WEEK
10 202 resp. 1020 resp.

UNIT
Comparison How was the
MONTH Month in Our
Company?
Unit H 2238 resp.

Unit A 1793 resp.

Compare months results
Unit P 1140 resp.
of different areas/units
MANAGEMENT
Unit P 2340 resp. with each other.
DAY Unit Y 802 resp.

Unit O 1140 resp.

Unit R 1144 resp.

Unit N 1447 resp.

MANAGEMENT
WEEK

Risers Fallers Risers and

MANAGEMENT Folder Index Change Folder Index Change Fallers of
MONTH
Unit H 85 Unit N 76 8 %
the Month
14 %
It’s not a bad idea
Unit A 82 9% Unit O 82 5% to reward the best
improvers!
Unit P 90 5% Unit T 78 5%
UNIT All Units Combined - Hourly distribution
DAY Customer
satisfaction at
lunch hours?
UNIT ”Hourly distribution” sums
WEEK all the similar clock hours.

UNIT
MONTH Time

All units combined - Weekday distribution Spot

Challenging
MANAGEMENT
DAY
weekdays
This chart sums all the
mondays, tuesdays etc.
together. Easy to spot
possible fluctuations in
MANAGEMENT
weekdays!
WEEK Mon Sun
Tue Wed Thu Fri Sat
Weekday

MANAGEMENT Same question, comparison to previous months

MONTH Improving
or not?
Compare this moths
results to previous
months when the same
question was asked.

5/11 6/11 7/11 1/12 2/12 3/12 4/12 2/13 3/13 4/13

Month / Year
 Printable reports for customer interaction

Enhance your in-store social media/www marketing by making the quick to read and
visually representative customer interaction reports visible to your customers and fans!

To show your Unit/January 2014

results to your
customers
Enhance your in-store/ social
Let your customers know their
media/www marketing
feedback matters. They will by Please rate our service today
keep on giving daily feedback.
bringing the quick to read and
visually representative
Two interaction
customer
layouts
visible
different reports
for your customers and
For showing all the
89 %
feedback or fans.
positive
feedback only. Positive
Total Feedbacks: 3373
Flexible size
Print to any size or show
on screen. Very Positive 77 %, 2593. Positive 12 % , 404. Negative 2 %, 83. Very negative 9 %, 293.