Beruflich Dokumente
Kultur Dokumente
Enterprise Applications
Center of Excellence
A Maturity Model
Michael Doane
META Group
Hosted by
Optimization of current
system usage
As Is Maintenance and support
of ERP and related
functions (ERP/CRM/SCM)
IT
Center of Excellence
Infrastructure/
IT Resource/
Governance
Operations
Architecture
Hosted by
Enterprise Program Management
Remote
Process Owners
Process Oversight
Users Users Users Users
Users Users Users Users
Help Desk
Custom Applications
Integration Management
(Functional, Cross-Application)
Levels 1-5
Elements or best practices (weighted)
Up to 10 per maturity level
Categories
Source: The State of ERP Services Multi-Client Study, META Group 2003
Hosted by
21
1%
1.Yes
2.No
Hosted by
End Users
Hosted by
Business/IT Alignment
Hosted by
Infrastructure
Hosted by
Enterprise Applications
Hosted by
Results by Category
Hosted by
Overall Results
1. Core ERP
2. Stable ERP
3. Defined CoE
4. Managed CoE
5. Evolving CoE
0% 0% 0% 0% 0%
1 2 3 4 5
Hosted by
Conclusion/Recommendations
The CoE must be led by business staff
and business concerns (measurable)