Communication in Organization

Chapter 11
 Communication
Social process in which two or more parties
exchange information and share meaning
 Purposes of Communication in
Organizations
• Primary
– achieve coordinated action
– w/o communication, an organization would be
merely a collection of individual workers doing
separate tasks
– Lack coordination and would be oriented toward
individual rather than organizational goal
 Purposes of Communication in
Organizations
• Second Purpose
– Information Sharing
– Most important information relates to
organizational goals
– Giving specific tasks/ directions to individuals
• Lastly
– Express feelings and emotions
 Communication Across Culture
• Language
– Differences in language are compounded by the
fact that the same word can mean different things
in different cultures
• Coordination
 Methods of communication
• Oral
– Formal Speeches, Information Conversations,
Task-Related Exchanges etc.
• Nonverbal
– Human Elements, Facial Expressions, Body
Language etc.
• Written
– Manuals, Letters, Forms, Memos
The communication process
Communication Network
 Communication Barrier (Noise)
• Sender & Receiver Issues
• Jargons
• Ambiguity of Language
• Language
• Filtering
• Information Overload
 Cross Cultural Communications
• Non verbal differences across cultures
• Some gestures or non verbal cues may mean differently in
different countries or for people with different cultures
• Gender Differences in Communication
When men communicate When women communicate
Report talk, giving advice, asserting Rapport talk, relationship
power
Give advice directly Give advices indirectly
Dominate the conversation Adopt a flexible conversation style
Apologize less often Apologize more often
Tend to be less sensitive to nonverbal Tend to be more sensitive to nonverbal
cues
 Managing Communication
• Improving the Communication Process
– Source
– Encoding and Decoding
– Semantics
– Jargon
 Managing Communication
• Improving Organizational Factors in
Communication
– Message
– Symbols
– Medium
– Feedback
– Reduce Noise
– Factor Informal Communication
– Develop a Balanced Information Network