Performance Appraisal and Management

Outsourcing at Fatima Memorial Hospital

Abhijeet Narang
H18002

Heta Hiren Shah

H18020

Joseph Kuncheria
H18022

Siddharth Mathur
H18052

1
 Problem Statement Critical Success Factors

How can the hospital provide high

quality and professional medical Quality of services
services to the under-privileged High quality of core as well
as non-core activities
patients by controlling operational (cleanliness)
cost?
Minimum cost
In a non-profit organization,
lesser the cost, better the
services

Quality of specialist
Hiring of good quality of
doctors and nurses

2
 Situational Analysis

Strategy System

Source of funds First interface

Paying beds need extra attention for economic feasibility Not only a concern but also states the conditions of Hospital

Saving money Lack of hygiene

Saving money practices – outsourcing and highly cost Can lead to diseases and hurt brand image
consciousness

3
Contractor
Experience
No prior familiarity of working in hospital conditions

Hiring process
No bidding done, hired on basis of connections

Authority
no freedom to contractor, also employs old staff of hospital

Standards
No defined cleanliness process and also no material
standardization

Feedback
No direct feedback, routed through MSO

4
 Options and Evaluation

OPTIONS/CRITERIA QUALITY OF SERVICE COST REDUCTION FEASIBILITY IN SHORT TERM

New contractor with KSA and

1 predefined SLA 5 2 3
Stop outsourcing and develop
2 intramural staff 3 5 1
Two months’ notice to the same
3 contractor to improve quality 3 4 5

5 – Highest and 1- lowest

 01
Work and Material Specifications
1. Defining work Processes
2 .Conditions of Dmenad _ Rgular
& High
02
3 .Specify precise material to be
used (AUDIT)
03
Check Lists for employees
1. Area Differentiation – ICU,
Ward etc
2. Attendance, Availability on
floor
SHORT TERM | LONG TERM
04
Checklist Modifications
1. Location Based – ICU, Ward etc
2. Demand Based.
3. To check for compliance.
Recommendations
Cleanliness Inspection Cycles
1. Daily patient feedback (also at
time of entry), Special Demands,
Complaints
2. Audit based on location &
Presence of Staff
3. Checking for Infections picked
in hospital
Bidding Process for further Outsourcing
05
IR Related Problems
1. Employees cannot be kicked out.
2. Transfer Non performing employees
and warn before termination
08
Appointing Sanitation Officer
1. Or assign additional Duty
2. Random audits and
inspections.
3. Cleanliness tests.
07
1. Transparent process.
2. Eligibility only for contractors
with prior experience in Industry.
06
Transparent Report on Outsourcing
1. Put out report on which departs may be
outsourced. Warning to staff.
6
 ACTION PLAN

WEEKS 1 2 3 4 5 6 7 8 9 10

Appointment of Sanitary Officers

Monitoring Equipment &

CONTRACTOR REVIEW
Inventory Usage

Employee Checklist

Feedback & Complaint Systems

Outsourcing Report

Bidding Process for Outsourcing