Listening and Critiquing Communication

CONFIDENT
PUBLIC
SPEAKING
Chapter Four:
Listening and Critiquing
Communication

Deanna D. Sellnow
University of Kentucky

Copyright © 2005 Wadsworth 1

 Listening and Critiquing Communication

What is Listening and Why

is it Important?

• Hearing and Listening Not the Same Thing

• Hearing is a Physiological Process

• Listening is a Psychological Process

Copyright © 2005 Wadsworth 2

 Listening and Critiquing Communication

Question:
Which of the following is true in regard to
the amount of time we spend listening?
a.We listen 75 percent of the time.
b.We speak more often than we listen.
c.We listen more often than we
engage in other forms of
communication combined.
d.In college, 50 percent of class time is
spent listening.

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 Listening and Critiquing Communication

Communication Process
Breakdown

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 Listening and Critiquing Communication

Types of Listening:
Considering Your Purpose

• Discriminative Listening

Jason Harris © Wadsworth-Thomson Learning.

• Listening Between the Lines

• Comprehensive Listening

• Listening for Understanding

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 Listening and Critiquing Communication

Question:
Which of the following is an example of
comprehensive listening?
a.listening to birds singing in the
backyard
b.listening to a symposium on AIDS
c.listening to a friend in need of help
and support
d.listening to a favorite CD

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 Listening and Critiquing Communication

Types of Listening:
Considering Your Purpose
• Appreciative Listening

Jason Harris © Wadsworth-Thomson Learning.

• Listening for Enjoyment

• Empathic Listening
• Listening to Support, Help, Empathize

• Critical Listening
• Listen to Think Deeply and React Analytically
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 Listening and Critiquing Communication

Question:

The two types of listening most important

for listening to classroom lectures are:
a.critical and comprehensive.
b.critical and discriminative.
c.comprehensive and appreciative
d.discriminative and comprehensive.

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 Listening and Critiquing Communication

SIER Model of Critical Listening

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 Listening and Critiquing Communication

The Ethical Listener:

Bad Habits and Solutions

#1: Becoming Distracted

• Mental Distractions

Jason Harris © Wadsworth-Thomson Learning.

• Physical Distractions
• Visual Distractions
• Auditory Distractions
• A Solution Strategy:Expend Energy
Habits to Differentiate Good from Poor Listening
http://www.mapnp.org/library/commskls/listen/gd_vs_pr.htm
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 Listening and Critiquing Communication

The Ethical Listener:

Bad Habits and Solutions

#2: Faking Attention

• Using Confirming Behaviors But…
• Not Really Listening
• A Solution Strategy: Take Notes

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 Listening and Critiquing Communication

The Ethical Listener:

Bad Habits and Solutions

#3: Being Unprepared

• Critical Listening Demands Effort

• If Unprepared, Lose Concentration

• A Solution Strategy:Prepare Yourself

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 Listening and Critiquing Communication

The Ethical Listener:

Bad Habits and Solutions

#4: Prejudging the Speaker

• Can Be Caused by Inaccurate Assumptions

• Impression Formation and Management

• A Solution Strategy:Hear the Speaker Out

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 Listening and Critiquing Communication

The Ethical Listener:

Bad Habits and Solutions

#5: Mentally Arguing and Jumping to

Conclusions
• Argue about Claims Made During Speech
• Notice Contradictory & Inaccurate Claims
• A Solution Strategy:Find Value in Every
Speech
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 Listening and Critiquing Communication

The Ethical Listener:

Bad Habits and Solutions

#6: Listening Too Hard

Jason Harris © Wadsworth-Thomson Learning.

• Listening Overload

• A Solution Strategy:Listen Analytically

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 Listening and Critiquing Communication

The Ethical Listener:

Listening Tips Review

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 Listening and Critiquing Communication

Characteristics of Ethical and

Effective Critiques
• Phrase as Constructive Criticism
• Explain Why Criticism is Offered
• Phrase Comments as Personal
Perceptions
• Include Comments of What
Speaker Did Well
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 Listening and Critiquing Communication

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 Listening and Critiquing Communication

Self-Evaluation of Listening Skills

http://www.adv-leadership-grp.com/programs/evaluations/listening.htm
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 Listening and Critiquing Communication

Example of Content Critique

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 Listening and Critiquing Communication

Example of Structure Critique

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 Listening and Critiquing Communication

Example of Delivery Critique

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