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5] ATTITUDE
There's little difference in people and that
difference in attitude.
It only depends if the attitude is negative
or positive.
Story of wise old man at the village gate.
Apollo 13 crash.
6] DEVELOP +VE HABITS
'Winning is a habit so is losing'.
'Men do not decide their future, they decide
their habits and the habits
decide their future'.
Eg. George developed +ve habit of
handling customers +vely.
7] MANAGE YOUR EMOTIONS:
Customer mastery of fear - not absence
of fear'
Eg. Story of Bjon borg.
Young boys in prison who murdered out
of Anger.
12] BE UNIQUE
eg. Don Bradman facing new ball
13] FACE ADVERSITIES
BEETHOVEN
16] CONCENTRATE ON
JOB IN HAND
Eg. Grass is greener on the other side
17] ACCEPT CHALLENGES
EG. Sherpa Tensing