Beruflich Dokumente
Kultur Dokumente
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–2
The Nature of Stress
• Stress Defined
–A person’s adaptive response to a stimulus that
places excessive psychological or physical demands
on that person
• The Stress Process (Selye)
–General Adaptation Syndrome (GAS)
• Identifies three stages of response to a stressor: alarm,
resistance, exhaustion
• Sources of stress:
– Eustress: pleasurable stress accompanying positive events
– Distress: unpleasant stress accompanying negative events
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–3
Individual Differences and Stress
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–5
FIGURE 7.2
Causes and
Consequences
of Stress
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–6
Organizational Stressors: The Workplace
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–7
Organizational Stressors: Role Demands
• Role
–A set of expected behaviors associated with a
particular position in a group or organization.
• Role Stress
–Role ambiguity due to unclear roles
–Role conflict due to:
• Interrole conflict
• Intrarole conflict
• Intersender conflict
–Role overload due to role expectations exceeding an
individual’s capabilities
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–8
Table 7.1 Most and Least Stressful Jobs
Top Most Stressful Jobs Top Least Stressful Jobs
1. Surgeon 1. Actuary
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–9
External Causes of Stress
• Life Stressors
–Events that take place outside the organization
• Life change
– Any meaningful change in a person’s personal or work
situation
• Life trauma
– Any upheaval in an individual’s life that alters his or her
attitudes, emotions or behaviors
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–10
Table 7.2 Life Changes and Life Change Units
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–11
Consequences of Stress
• Individual • Organizational
Consequences Consequences
–Behavioral –Performance
–Psychological –Withdrawal
–Medical –Attitudes
–Burnout
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–12
FIGURE 7.4 Individual and Organizational Coping Strategies
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permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–13
Managing Stress in the Workplace:
Individual Coping Strategies
Exercise
Time
Relaxation
Management
Role Support
Management Groups
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–14
Managing Stress in the Workplace (cont’d)
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–15
Work-Life Linkages
• Fundamental Work-Life Relationships
–Interrelationships between a person’s work life and
personal life
• Balancing Work-Life Linkages
–Importance of long-term versus
short-term perspectives
–Significance of evaluating tradeoffs between values
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–16
Organizational Behavior in Action
• After reading the chapter:
–Which stressors are typical of college students?
–Which of these sources of stress are bad for students?
Which are beneficial?
–Are student personality profiles different from
nonstudents? More Type A’s or Type B’s?
–What could your school do to help scholastically weak
students develop the hardiness to stay in school?
© 2014 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 7–17