Project Environment Analysis

Pantelis Ipsilandis- Dimitrios Tselios

 Interested Parties (or Stakeholders)

 People or groups
 interested in the performance and/or success of the project
 affected or constrained by the project
 Project Manager:
 identify the parties, their interests, and sequence both in order of
importance to the project
 Influence the project directly or indirectly
 interested parties interests
 project management practices
 organizational project management maturity
 standards, issues, trends
 Interested Parties (or Stakeholders)

 Project Sponsor
 Project Manager
 Project team
 Project organization
 Programme organization
 Regional, national and
international legislative
and regulatory agencies
 Users, Customers, …..
 Suppliers
 Community or special interest groups
 Politicians…..
 Interested Parties (or Stakeholders)

 Internal / External networks

 Management of expectations and perceptions
Satisfaction = perception - expectations
Process Outcome
Expectations Provide samples of Use Quality Function
process documentation. Deployment (QFD) to
Do not over-promise. determine
requirements.
Do not over-promise.
Perceptions Provide regular reports Promote positive
of progress aspects of outcome
While the core product should take the majority of the
resources, it may be the peripheral product of the product
that you may be judged on.
 Interested Parties (or Stakeholders)

QFD
Example
 Interested Parties (or Stakeholders)

 Elements that affect perception of interested parties

 Responsiveness
 the speed of reply to requests for information or changes
 Communication
 How readily the project team provided information
 Competence / professionalism
 The apparent ability of the project organization to deliver the outcomes
 Courtesy
 The style of treatment received by stakeholders
 Accessibility
 The ease with which individuals could be identified and contacted when
information was required
 Interested Parties (or Stakeholders)

 Communications Plan

Interested Commu- Frequency Type Distribution Responsi-

Parties nication bility
Sponsor Monthly 1st week of Short E-mail Project
report the month report manager
Accounting Monthly 2 weeks Short E-mail Project
Officer Report before the budgetary administrat
expenses beginning report of or
schedule of the expenses
month
Customer’s Monthly 1st week of One page E-mail and Liaison
Department report the month report information
bulletin
board
 Identify Stakeholders (process according PMBOK)

Inputs Tools& Outputs

Project charter
Procurement Documents
Enterprise environmental factors
Organizational process assets
Techniques
Stakeholder register
Stakeholder management strategy
Stakeholder Analysis
Expert Judgment

PMBOK Guide, 4th edition, 2008

 Indentify Stakeholders (Tools & Techniques)

 Stakeholder analysis
 Step 1: Indentify all potential stakeholders
 Step 2: Indentify the potential impact or support each stakeholder
could generate
 Step 3: Assess how key stakeholders are likely to respond in various
situations and plan your reaction

PMBOK Guide, 4th edition, 2008

 Indentify Stakeholders (Outputs)

 Stakeholder Register
 Identification info, Assessment info, Classification
 Stakeholder Management Strategy
 Stakeholder Analysis Matrix

PMBOK Guide, 4th edition, 2008