Prospectus

and
Challenges of
 Introduction To Topic
• Mobile banking is a service provided by a bank or
other financial institutions that allows its customers
to conduct a range of financial transactions remotely
using mobile device such as mobile phones or tablets,
and using software, usually called as app, provided by
financial institution for the purpose.
• From the bank’s point of view, mobile banking
reduces the cost of handling transactions by reducing
the needs of customer to visit the bank for a non-cash
withdrawal and deposit transactions.
 Objectives of Study
• To study about mobile banking and the
services provided by the bank to their
customers.
• To study the prospectus of banks in leandering
the mobile banking services to customers and
for transaction’s to be made easy and save
their time for visiting banks.
• To look upon the challenges faced by banks in
providing services to the customers.
 Limitations of Study
• The time constraint will be the first one of the
major problem of making the project.
• With the respondance work pre-occupied with
some other work.
• Overloaded work to some extent, might effect
the results in other subjects.
• Cost of resources input to the project and also
the overall limit for the total amount will be
high.
 Services Provided Through
MOBILE BANKING
ACCOUNT INFORMATION TRANSACTIONS
• Mini-statements and • Funds transfers
checking of account between the customer’s
history. linked accounts.
• Monitoring of term • Paying third parties,
deposits.
including bill payments
• Access to loan statements. and third party fund
• Access to card transfers.
statements.
• Check Remote Deposit.
• Mutual funds / Equity
statements.
 INVESTMENTS SUPPORT

• Portfolio management • Status of request foe credit

services. including mortgage
• Real-time stock quotes. approval and insurance
• Personalized alerts and coverage.
notifications on security • Cheque book and card
prices. requests.
• ATM location
 METHODOLOGY
PRIMARY DATA
• To achieve the objectives • Secondary data has been
of the study, the primary
data has been collected
through questionnaires
.This questionnaires aims
to gather information
related to quality is
services delivered by the
bank to its customers.
SECONDARY DATA
collected through
journals,magazines,
reference books,
newspapers, internet and
from the liabraries of
different institutions.
 ANALYSIS & FINDINGS

• According to the survey

conducted by me most of the
customers and employees know
about how mobile banking is
effective for future.
DO YOU HAVE A BANK ACCOUNT?

YES
NO

• 92% People have Bank Account.

• 8% People Don’t have bank Account.
 DOES YOUR BANK PROVIDE
MOBILE BANKING SERVICES?

YES
NO

88.4% people says their bank provide mobile

services.
11.6% people says their bank do not provide
mobile services.
 DO YOU USE YOUR CELL PHONE FOR
FINANCIAL TRANSACTION?

YES
NO

• 82.3% people use their cell phone for financial

transaction.
• 17.7% people do not use their cell phone for financial
transaction.
 IS MOBILE BANKING SAFE?

25% YES
NO
5% MAYBE
70%

• 69.9% People says mobile banking is safe.

• 5.3% People says it is not safe.
• 24.8% People are Not sure about it.
 WHAT YOU LIKE FOR TRANSFERING
MONEY?
Sales

MOBILE
23% BANKING
47% ATM

30% ANY OTHER

• 46.9% people prefer mobile banking.

• 30.1% people prefer ATM.
• 23% people prefer any other services.
 ARE YOU SATISFIED BY THE SERVICES
PROVIDED BY BANK?

YES
NO

• 97.3% people are satisfied with the services

provided by bank.
• 2.7% people are not satisfied with the services
provided by bank.
 CONCLUSION
• In this topic it is concluded that how the banks
are saving time of their customers in visiting
banks for the transactions of money. The bank
also look after consuming the paper work in
transferring the money. The importance of
mobile banking allows one to understand why
mobile banking is important. It also concludes
the training provided to the banking staff to
guide their customers in mobile banking and
how to transact money and check balance. How
customer registration process where customers
mobile number is registered with the banks
through mobile banking app.
 THANK YOU !!

SIDDHESH ASHOK SAWANT

T.Y.BAF
ROLL NO : 50