Beruflich Dokumente
Kultur Dokumente
• What is Conflict?
• Conflict Management
• Conflict Resolution
• Conflict Prevention
What is Conflict?
• Anger is defined as a feeling
of great displeasure, hostility,
indignation, or exasperation,
wrath, trouble or affliction.
• Conflict is defined as discord,
a state of disharmony, open
or prolonged fighting, strife or
friction.
What is Conflict?
• We define conflict as a
disagreement resulting
from individuals or groups
that differ in:
– Opinions
– Attitudes
– Beliefs
– Needs
– Values
– Perceptions
Main “Ingredients” of Conflict
• The main “ingredients”
of conflict include:
– Desires
– Needs
– Perceptions
– Power
– Values
– Feelings
Common Causes of Workplace Conflict
Lack of communication
Poor
Feelings of being management/leadership
undervalued
Impractical expectations
Undefined/not clearly
defined roles Overworked employees