2019 GOALS

INFORMATION TECHNOLOGY DEPARTMENT

COURE COPORATE OKR -2019

OBJECTIVE

GROW SIGNIFICANTLY

Key Results

• GROWTH IN REVENUE BY 500%

• HAVE PRESENCE IN 10 NEW AFRICAN COUNTRIES

• GROWTH IN PLATFORMS TO TWO NEW ADDITIONAL

PLATFORMS

• GROWTH IN TALENT AND SKILL

• 99.9 % AVAILABILITY OF PRODUCT PLATFORMS

2019 GOALS
NETWORKING UNIT
 NETWORKING UNIT OKRS
Key Results

• Adequate and relevant Training for staff every Quarter starting

OBJECTIVE 1: with training on Kubernetes by Q1

• Preparation of the new 10 servers and implementation of

Launch new Microservice Kubernetes Platform on it by Q1
Platform
• Upgrade of Electric Power Capacity from 3.5KVA to 10.0KVA by
Q1

Key Results

• Quarterly train staff on thorough knowledge of all factors

OBJECTIVE 2: required for improved server optimization and service delivery

• Proper documentation of the new platform to enhance

Proper management and information sharing among staff
administration of the
platform environment • Weekly review of monitoring report for the platform resource
optimal usage

• Deploy more server by Q2 based on the level of growth observed

on the platform
 NETWORKING UNIT OKRS
Key Results

OBJECTIVE 3: • Secure WatchGuard dimension license by Q1

• Maintain all network • Provide redundancy on the wired network to prevent

infrastructure stability downtime and data loss by Q1
with 99.99% uptime,
• Ensure resolution of internal network issues once
noticed before it becomes public

Key Results

• Implement quarterly servers and systems

OBJECTIVE 4: maintenance scheduled

• Maintain all platforms server resources

Maintain server resources function at or below 70% resource utilization
at or below 70%
• Secure one more load balancing license to
increase server availability and load balancer
redundancy

• Quarterly review of system design against

service requirements for high performance.
 NETWORKING UNIT OKRS

Key Results
OBJECTIVE 5:
• Meeting and exceeding all client SLA's as regards
issue response and resolution by scoring 70% on
Improved Quality of customer satisfactory survey.
Service delivery
• Tracking and documenting all issue raised and
resolved through automated ticketing system

Key Results
OBJECTIVE 6:
• At least 1 training per quarter on new
technologies
Build a high performing
Network Team • At least 2 certification per year

• Regular daily and weekly check-ins

THANK YOU