Learning Objectives • Examine the role of information technology. • Present developments in knowledge management and human capital/intelligence. • Discuss the impact of globalization. • Identify the meaning of diversity and its importance. • Discuss the meaning of ethics and major factors of ethical behavior. • Describe major areas of ethical concern and steps taken to effectively address it. • Examine specific ethical issues. Introduction • Environmental context for organizational behavior is markedly different from past. • Management is forced to rethink approaches to operations and human resources because of: – Information technology, globalization, diversity, and ethics. • Organizations are now more responsive to both external and internal environments. Role of Information Technology • E-business – Still portrayed as a recent phenomenon and is almost equated with today’s Internet. • Knowledge management – Tangible knowledge assets captured and retained in organization structures and systems. – Intangible knowledge or intelligence possessed by employees and other stakeholders. • Human/Intellectual capital – Can be thought of as investors in the business expecting a return on investment. Globalization • Third phase of globalization - Friedman. – Fueled by information technology available to everyone in the world. • Implications for organizational behavior are profound and direct. – Cultures around the world impact the organizational behavior of managers and employees quite differently. Major Reasons for Increasing Diversity Diversity in Workplace Continued
• Developing the multicultural organization
– Reflects the contributions and interests of diverse cultural and social groups. – Acts on a commitment to eradicate social oppression. – Includes the members of diverse cultural and social groups. – Follows through on broader external social responsibilities. Diversity in Workplace Continued
• Individual approaches to managing
diversity – Learning – Empathy Organizational Approaches to Managing Diversity • Most common techniques include: – Testing – Training – Mentoring – Work/Family Programs A Flextime Framework Innovative Work/Family Programs Ethics and Ethical Behavior • Factors determining ethical behavior: – Individuals and groups – Cultural – Organizational – External environment • Other factors leading to ethical problems in organizations: – Peer pressure on people to be less ethical. – Difference in views from one person to another. Ethics and Ethical Behavior Continued
• The impact of ethics on “bottom-line”
outcomes – Increasing evidence that ethics programs and being ethical pays off for organizations. • Employee privacy issues – Computer technology – Mandatory drug testing – Efforts of organizations to control the lifestyles of their employees. Questions