BILAL

2018013974
WHO IS CONSUMER?
 An individual
who buys products or services for personal use
and not for manufacture or resale. A consumer is
someone who can make the decision whether or
not to purchase an item at the store, and someone
who can be influenced by marketing and
advertisements.
The Consumer Protection Act 1986
 The enhancement of CPA, 1986 by parliament was
a milestone in the history of consumer protection
movement in India.
• The special feature of this act is to provide speedy
and inexpensive redressed grievances of the
consumer and to provide him specific relief or
award of compensation wherever appropriate.
 It recognizes six of the eight rights of the
consumer as provided in the UN charter
OBJECTIVE OF CONSUMER
PROTECTION ACT,1986
 An Act to provide for better protection of the
interests of consumers and for that purpose to
make provision for the establishment of
consumer councils and other authorities for the
settlement of consumer’s disputes and for matters
connected therewith
RIGHTS OF CONSUMER

 •Right to Protection
 •Right of Information
 •Right of Choice
 •Right of Hearing
 •Right of Redressal
 •Right of Education
CONSUMER PROTECTION
COUNCIL

• three levels:-
 Central,
 State and
 District
CENTRAL CONSUMER
PROTECTION COUNCIL

 •Objectives of the Central Council

 The objectives of the Central Council shall be to
 promote and protect the rights of the consumers such
 as— the right to be protected against the marketing
 of goods and services which are hazardous to life and
 property.
STATE CONSUMER
PROTECTION COUNCIL

 •Objectives of the State Council

 The objectives of every State Council shall
 be to promote and protect within the State
 the rights of the consumers.
DISTRICT CONSUMER
PROTECTION COUNCIL

 Objectives of the District Council

 •The objectives of every District Council
 shall be to promote and protect within the
 district the rights of the consumers