Interview Process

Manoranjan Dhal
 Types of Questions

1. Rapport-Building
2. Closed Ended
3. Open Ended
4. Non-Questions
5. Probing Questions
 COMMUNICATION PROCESS IN
INTERVIEWING
•Build rapport
Listen to Reflect •Confirm/clarify
understanding of
•Provide information candidate’s answers
about company, team , •Create conversational
and job tone
•Sell the company •Reduce candidate’s
•Help candidates assess anxiety
the job opportunity

Tell Ask

•Gather Information
•Begin to understand the candidate’s point
of view
•Elicit self-assessment
•Demonstrate your interest in the person’s
message
 INTERVIEW STRUCTURE

OPENING BODY CLOSE

•Greet the •Gather behavioural •Clarify next

candidate evidence steps
•Establish •Describe the •Thank
rapport position candidate for
•Give agenda •Answer Questions time and
•Sell as appropriate interest.
 TIMING
% Time Minutes**

Opening 5% 3

Gathering Information 70% 42

Sharing Information 10% 6

Candidate’s Question 10% 6

Closing 5% 3

** The above time estimates are based on a 60-minutes interview

 CLOSING

• Thank candidate for his/her time

If No • Indicate will notify if 2nd interview is needed

• Thank Candidate for his/her time

If May be • Express interest without commitment
• Tell candidate when you will be in touch

• Thank Candidate for his/her time

• Inform candidate of your high interest level
If Probable
• Do not make on-the-spot- offer
• Inform candidate of selection timeline
 MISTAKES TO BE AVOIDED
WHILE EVALUATION
• Halo effect – influence of specific rater’s quality
• Stereotyping – tendency to generalize across
groups
• Similar-to-Me effect – resemble to themselves
• Contrast Effect – comparison with other
individual
• First Impression – Initial positive or negative
judgment
• Leniency Error – high rating to all