Beruflich Dokumente
Kultur Dokumente
at Work
By: Klariza Mae J. Bachini
Increasing Effectiveness at Work
Reference: Parris, J.
Types of Work Flexibility
• Part-time
A part-time schedule is when an employee works between 30-35 hours a week or less.
Part-time workers might be responsible for just one part-time job, or two part-time
workers may work together as part of a job share and split the duties of one full-time
position.
• Freelancing
Freelance workers typically are hired for project-specific assignments. They might also
be brought on for full-time, part-time, or seasonal work.
Reference: Parris, J.
Innovation and Creativity
• Innovation
is the intentional introduction and application (within an individual, group or
organization) of ideas, processes, products or procedures which are new to the relevant
unit of adoption, designed to significantly benefit the individual, the group,
organization or wider society.
is the development (or the adaptation) and implementation of an idea, which is useful
and new to the organization at the time of adoption
relates to new products and services, production methods and procedures, production
technologies, and to administrative changes.
TEAM
TEAM WORK INNOVATION
CLIMATE
(PROXIMAL WORK
GROUP)
Quality Management
• Quality Management
is described as a management revolution, a revolutionary philosophy of management, a
new way of thinking about the management of organizations, a paradigm shift, a
comprehensive way to improve total organisational performance, an alternative to
management by control or as a framework for competitive management.
Reference: http://cemarkingmumbai.com/tqm.aspx
Quality Management
• Reengineering
allows standardizing the process by means of implementation of standard procedures
and models of fundamental changing of the character of implemented works and the
whole administrative system.
the attempt to redesign completely the processes and procedures in an organization.
promises to deliver corporation from the quagmire of inefficiency
Successful Reengineering will serve as an in-depth guide to reengineering all three
components of a business: processes, organizations, and system.
Reference: https://www.google.com.ph/search?biw=1093&bih=466&tbm=isch&sa=1&ei=r
Quality Customer Service
• Customer Service
end-to-end series of activities(process) by which s business deals with its customers
• Quality Customer Service
an objective for every company that is so vital to its success that it goes beyond the
traditional customer service department.
Types of Customers:
1. Internal Customers – people who are in need of service of other people within
the organization
2. External Customers – people who depend on other organization for service.
Reference: ProScience
Change Management
Three Levels of Change Management:
1. Individual Change Management
requires understanding how people experience change and what they need to change
successfully.
requires knowing what will help people make a successful transition: what messages do
people need to hear when and from whom, when is the optimal time to teach someone
a new skill, how to coach people to demonstrate new behaviors, and what makes
changes “stick” in someone’s work.
Reference: ProScience
Change Management
2. Organizational / Initiative Change Management
it is often impossible for a project team to manage change on a person-by-person basis.
Organizational or initiative change management provides us with the steps and actions
to take at the project level to support the hundreds or thousands of individuals who are
impacted by a project.
Reference: ProScience
Change Management
3. Enterprise Change Management Capability
an organizational core competency that provides competitive differentiation and the
ability to effectively adapt to the ever-changing world.
effective change management is embedded into your organization’s roles, structures,
processes, projects and leadership competencies.
Change management processes are consistently and effectively applied to initiatives,
leaders have the skills to guide their teams through change, and employees know what
to ask for in order to be successful.
Reference: ProScience
Reference: Smart sheet
References:
Anderson, N., Potočnik, K., & Zhou, J. (2014). Innovation and creativity in organizations: A state-of-the- science review,
prospective commentary, and guiding framework. Journal of Management, 40(5), 1297-1333.
http://dx.doi.org/10.1177/0149206314527128
Bamber, G., Bartram, T. & Stanton,P. (2017).HRM and workplace innovations: formulating research questions. Personnel
Review, 46(7), 1216-1227. https:// doi.org/10.1108/PR-10-2017-0292
Becker, Karen L. and Matthews, Judy H. (2008).Linking HRM and innovation: formulating the research agenda. In: 22nd ANZAM
Conference 2008: Managing in the Pacific Century, 2 – 5 December, Auckland, New Zealand.
Binghay, Virgel C. (2007). Enhancing Quality Customer Service: For Micro, Small and Medium Enterprises. VCB Research and
Publications. 2007.
Bratton, John & Gold, Jeff. (2012). Human Resource Management: Theory & Practice. New York: Palgrave Macmillan.
Cascio, W. & Montealegre, R. (2016). How technology is changing work and organizations. The Annual Review of Organizational
Psychology and Organizational Behavior, 3(1), 349-375. https://doi.org/10.1146/annurev-orgpsych-041015-062352
References:
Chalofsky, Neal. (2010). Meaningful Workplaces Reframing How and Where to Work. Jossey-Bass.
Cleveland, B. (2017). Defining quality in customer service. Retrieved from
https://www.icmi.com/Resources/Customer-Experience/2016/11/Defining-Quality-in- Customer-Service
Davidson, J. (2013). The six components of work-life balance. Retrieved from
https://www.hrexchangenetwork.com/hr-talent-management/articles/everyone-talks-about-work-life-
balance-but-what-do
Dessler, G. (2013). Human Resource Management (13th ed.). New Jersey, USA: Pearson Education, Inc.
Federico, M. (n.d). The role of human resources in six sigma. Retrieved from https://www.isixsigma.com/new-
to-six-sigma/roles-responsibilities/role-human-resources-hr-six- sigma/
Hameed, T.(n.d.).The role of productivity is important. Retrieved from
https://peopledevelopmentmagazine.com/2016/09/09/productivity-human-resource/
References:
Milan,R., Milan, B. Marko, C., Jovanovic, V., Dalibor, B., Bojic, Z & Avramovic, N. (2014). Implementation of
business process reengineering in human resource management. Inzinerine Ekonomika- Engineering Economics,
25(2), 211–222. https://doi.org/10.5755/j01.ee.25.2.4590
Parris, J. (n.d). Four types of work flexibility to consider for your employees. Retrieved from
https://cultureiq.com/types-work-flexibility-employees/
Panigrahy, N. & Pradhan, R. (2015). Creativity and innovation: exploring the role of hr practices at workplace. In
Conference: National Conference held at Ravenshaw Business School, 2- 5 March, Cuttack.
Pettrozzo, Daniel P. Successful Reingeenerin. John Wiley & Sons. 1994
Schultz, D. & Schultz, S. (2010). Psychology and Work Today (10th ed.). New Jersey, USA: Pearson Education,
Inc.
Torraco, R. J. (2005). Work design theory: a review and critique with implications for human resource
development. Human Resource Development Quarterly, 16(1), 85-109.https://doi.org/10.1002/hrdq.1125