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Overview
_ ^  ΠO, AI, DS, ME)
_ "#ŒSS, SD, ST, SO, CSI)
_  # Πrinciple 1-6)
Mapping 1

 # ""#
 # ""# " 
r $ 
Assigning and understanding responsibilities

"# "#
 r"^ r   r"^ r 
_ Transition lanning & _ Strategy Generation
Support
_ IT Financial Management
_ Change Mgmt.
 r"^ % 
_ Service Asset &
_ Service Catalogue Mgmt.
Configuration Mgmt
_ Service Level Mgmt.
_ Release & Deployment
_ Avalibility Mgmt.
Mgmt
_ Capacity Mgmt.
_ Service Validation & Testing
_ IT Service Continuity Mgmt.
_ Evaluation _ Information Security Mgmt.
_ Knowledge Mgmt _ Supplier Mgmt.
 # ""# " 
r $ 
Assigning and understanding responsibilities

"# "#
^  r"^  $ r
_ Service Reporting _ Incident Mgmt
_ Service Measuremen & _ roblem Mgmt
Control
_ ROI on CSI
 # ""# " 
r 
Satisfying the organization͛s Business strategy

"# "#

 r"^ %   r"^ r 


_ Service Catalogue Mgmt. _ Strategy Generation
_ Service Level Mgmt. _ IT Financial Mgmt.
_ Avalibility Mgmt. _ Service ortofolio Mgmt.
_ Capacity Mgmt. _ Demand Mgmt.
_ IT Service Continuity Mgmt.
_ Information Security Mgmt.
 # ""# " 
r 
Satisfying the organization͛s Business strategy

"# "#
 r"^  $ r  r"^ r 
_ roblem Mgmt _ Transition lanning &
Support
_ Change Mgmt.
_ Release & Deployment
Mgmt
_ Service Validation & Testing
_ Evaluation
 # ""# " 
^
IT acquisition and investation

"# "#

 r"^ %   r"^ r 


_ Service Catalogue Mgmt. _ Strategy Generation
_ Service Level Mgmt. _ IT Financial Mgmt.
_ Avalibility Mgmt. _ Service ortofolio Mgmt.
_ Capacity Mgmt. _ Demand Mgmt.
_ Supplier Mgmt.
 # ""# " 

^
IT acquisition and investation

"# "#
 r"^ r  ^
_ Transition lanning & _ ROI on CSI
Support
_ Change Mgmt.
_ Release & Deployment
Mgmt
_ Service Validation & Testing
_ Evaluation
 # ""# " 

mapping iso 38500 to itil v3


 # "#
 r"^ r 
_ Transition lanning &
Support
_ Change Mgmt.
$ r r  ^ _ Service Asset &
Condition handling/Implementation Configuration Mgmt
_ Release & Deployment
Mgmt
_ Service Validation & Testing
_ Evaluation
_ Knowledge Mgmt
 # ""# " 

mapping iso 38500 to itil v3


 # "#
 r"^ r 
$ r r  ^ _ IT Financial Mgmt.
Future Strategic Decision
_ Service ortofolio Mgmt.
_ Demand Mgmt.

^
$ r r  ^ _ Service Reporting
In line with org. development _ Service Measuremen &
Control
_ ROI on CSI
 # ""# " 

mapping iso 38500 to itil v3


 # "#

 r"^  $ r
_ Event Mgmt.
_ Incident Mgmt.
$ r r  ^ _ Access Mgmt.
Business ractices Alignment
_ roblem Mgmt.
_ Request Fulfillment
 # ""# " 

mapping iso 38500 to itil v3


 # "#
 r"^ r 
^  r  ^
Aligning with rules and regulations
_ IT Financial Mgmt.
_ Service ortofolio Mgmt.
_ Demand Mgmt.
^
^  r  ^
Staying up to date with rules
_ Service Reporting
and regulations _ Service Measuremen &
Control
_ ROI on CSI
 # ""# " 

mapping iso 38500 to itil v3

^  r  ^  r"^ % 
Creating good standard and guidance _ Service Catalogue Mgmt.
_ Service Level Mgmt.
_ Avalibility Mgmt.
_ Capacity Mgmt.
 r"^  $ r _ IT Service Continuity Mgmt.
_ Event Mgmt. _ Information Security Mgmt.
_ Supplier Mgmt.
_ Incident Mgmt.
_ Access Mgmt. ^  r  ^
_ roblem Mgmt. The existing practices is based on rules
and regulations
_ Request Fulfillment
 # ""# " 

mapping iso 38500 to itil v3


 # "#

   " r  r"^ % 


Ketepatan Guna
_ Service Catalogue Mgmt.
_ Service Level Mgmt.
_ Avalibility Mgmt.
_ Capacity Mgmt.
_ Supplier Mgmt.
 # ""# " 

mapping iso 38500 to itil v3


 # "#
 r"^ r 
   " r _ Transition lanning &
enanganan pihak yang terlibat Support
_ Change Mgmt.
_ Service Asset &
Configuration Mgmt
_ Release & Deployment
Mgmt
_ Service Validation & Testing
_ Evaluation
_ Knowledge Mgmt
 # ""# " 

mapping iso 38500 to itil v3


 # "#

   " r  r"^  $ r


Kepentingan pelaksana dan pemakai
_ Event Mgmt.
_ Incident Mgmt.
_ Access Mgmt.
_ roblem Mgmt.
_ Request Fulfillment
 # ""# " 

mapping iso 38500 to itil v3


 # "#

^
   " r _ Service Reporting
Mampu memenuhi kebutuhan _ Service Measuremen &
manusia di setiap perkembangan
Control
_ ROI on CSI
Mapping 2

 # "^ 


 # "^   "
ISO 38500 CobiT

Sumber: http://itgovernance.com/web/content/view/40/1/ Œpicture remade by arman)


rinciple 1
Responsibility

O4 O6
O7
Define the IT rocesses, Communicate
Manage IT Human
Organisation and Management Aims and
Resources
Relationships Direction

DS1 ME1
ME4
Define and Manage Monitor and Evaluate IT
rovide IT Governance
Service Levels erformance

 # "^   "


rinciple 2
Strategy

O2 O3
O1
Define the Determine
Define Strategic IT
information Technological
lan
structure Direction

O5 O9 AI1
Manage the IT Assess and Manage Identify Automated
Investment IT Risks Solutions

 # "^   "


rinciple 3
Acquisition
O6
AI1
Communicate O10
Identify Automated
Management Aims Manage rojects
Solutions
and Direction

AI3
AI2
Acquire and Maintain AI6
Acquire and Maintain
Technology Manage Changes
Application Software
Infrastructure

AI7
DS1 DS2
Install and Accredit
Define and Manage Manage Third-party
Solutions and
Service Levels Services
Changes

 # "^   "


rinciple 4
erformance
DS4 DS5 DS6
Ensure Continuous Ensure Systems Identify and Allocate
Service Security Costs

DS8 DS9
DS10
Manage Service Desk Manage the
Manage roblems
and Incidents Configuration

DS12
DS11 DS13
Manage the hysical
Manage Data Manage Operations
Environment

 # "^   "


rinciple 5
Conformance

O4
ME1
Define the IT rocesses,
Monitor and Evaluate IT
Organisation and
erformance
Relationships

ME3
ME2
Ensure Compliance
Monitor and Evaluate
With External
Internal Control
Requirements
rinciple 6
Human Behaviour

O4
AI4
Define the IT rocesses, O7
Enable Operation and
Organisation and Manage IT Human
Use
Relationships

DS1
DS7
Define and Manage
Educate and Train Users
Service Levels

 # "^   "


Mapping 3

^ "
Service Strategy
lan & Organize
Service Design
Acquire &
Implement
Service Transition
Deliver & Support
Service Operation
Monitor &
Evaluate
Continuous Service
Improvement

"#"^  " 


Cobit 4 Vs ITIL V3
_ ITGI and OGC
_ www.ITIL.org

"#"^  " 


eter Weill
_ % & '&
_ ' $& 
_ ^&&!
COBIT
_ O1 Define a Strategic IT lan
_ O2 Define the Information Architecture
_ O3 Determine Technological Direction
_ $ % ( ! $&  ) '*r !
_ $  ' !   
_ $ ^&  '  *% &
_ O7 Manage IT Human Resources
_ O8 Manage Quality
_ O9 Assess and Manage IT Risks
_ O10 Manage rojects

_ AI1 Identify Automated Solutions


_ AI2 Acquire and Maintain Application Software
_ AI3 Acquire and Maintain Technology Infrastructure
_ AI4 Enable Operation and Use
_ AI5 rocure IT Resources
_ AI6 Manage Changes
_ AI7 Install and Accredit Solutions and Changes
COBIT
_ % % ( * '  &   
_ DS2 Manage Third-party Services
_ DS3 Manage erformance and Capacity
_ DS4 Ensure Continuous Service
_ DS5 Ensure Systems Security
_ DS6 Identify and Allocate Costs
_ DS7 Educate and Train Users
_ DS8 Manage Service Desk and Incidents
_ DS9 Manage the Configuration
_ DS10 Manage roblems
_ DS11 Manage Data
_ DS12 Manage the hysical Environment
_ DS13 Manage Operations

_ ME1 Monitor and Evaluate IT erformance


_ ME2 Monitor and Evaluate Internal Control
_ ME3 Ensure Compliance With External Requirements
_ ME4 rovide IT Governance