Business Process Map

Business Process Map of TEAM A

Customer: Clients that Require Differentiated Products

TEAM A
Customer Goals &
Requirements Ranges
Core Processes Support Processes

Sales Call & Analysis HR Services

Need No IT Services Business Planning

Differenti Order Processing of RTS
ated Products
Product? Admin Services
YES

New Product Concept General Accounting

Services

Prototype Development Regulatory Services

Credit and
Product Costing Material Sourcing
Collection

Approv
Proposal Preparation ed by
client?

Approv
Product & Process Contract
ed by
Validation Management
client?

Process Development
Production

Business Review &

Finished Goods Warehouse Improvement
& Delivery

Customer Satisfaction
TEAM A
Customer Goals &
Requirements Ranges
Core Processes Support Processes

Sales Call & Analysis HR Services

(SALES)

Need No IT Services Business Planning

Differenti Order Processing of RTS
ated Products (LOGISTICS)
Product? Admin Services
YES

New Product Concept General Accounting

(SALES, TSD, PURCH, CA, IE) Services

Prototype Development
(TSD) Regulatory Services

Product Costing Material Sourcing Credit and

(CA, IE) (PURCHASING) Collection

Proposal Preparation Approv

(SALES) ed by
client?
Contract
Product & Process Management Approv
Validation (SALES, LEGAL, ed by
(TSD, PROD’N, ENG’G) RAU) client?
Process Development
Production (IE, TSD, PROD)
(MFG)
Business Review &
Finished Goods Improvement
Warehouse & Delivery
(LOGISTICS)

Customer Satisfaction
 Business Process Map of TEAM B

Customer: Clients that Require Low Cost Product

 Business
TEAM B Goals & Target Plannnig

Customer
Requirement
CORE PROCESSES

Process Development Manufacturing Support

Sales Call & Analysis General Support

Product & Process

Validation
QC Services
With Product NO
Formulation? Contract Management
Engineering HR Services
Services
YES Accounting
Service Costing Tech. Support Services
ok? Services

Proposal Preparation Regulatory IT Services

NO YES Production Planning & Inventory Services
Control Admin Services
Approved
by client?
All-in?

Material Purchasing

Production

Material & Inventory Business Review &

Finished Goods Control Improvement
Warehouse & Delivery

Customer
Satisfaction
 Business
TEAM B Goals & Target Plannnig

Customer
Requirement
CORE PROCESSES
Process Development
Sales Call & Analysis (IE, TSD, MFG) Manufacturing Support
General Support
(SALES)
Product & Process Validation
(TSD, PROD, ENG’G, QA)
QC Services
With Product NO Contract Management
Formulation?
(SALES, RAU, LEGAL) Engineering HR Services
Services
YES Accounting
Service Costing Tech. Support Services
(CA) Services
ok?
Proposal Preparation
Regulatory IT Services
(SALES)
NO Production Planning & Inventory Services
YES
Control
(PPIC) Admin Services
Approved
by client?
All-in?

Material Purchasing
(PURCHASING)
Production
(MFG, QA)
Material & Inventory
Business Review &
Finished Goods Control
Improvement
Warehouse & Delivery (DISPENSING)
(LOGISTICS)

Customer
Satisfaction