SEBASTAIN, GARCIA-DASTUGUE J. AND KEELY, CROXTON L. (2005). “THE SUPPLY CHAIN MANAGEMENT PROCESSES”, THE, INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT, VOL. 12 (02), PP.62-67 Integrating and managing Business Process across Supply Chain Customer Relationship Management Customer Service Management Demand Management Order Fulfillment Manufacturing Flow Management Supplier Relationship Management Product Development and Commercialization Returns Management Implementation of Supply Chain Management
(Lecture Notes in Logistics) Wolf-Rüdiger Bretzke, Karim Barkawi (Auth.) - Sustainable Logistics - Responses To A Global Challenge-Springer-Verlag Berlin Heidelberg (2013) PDF