Beruflich Dokumente
Kultur Dokumente
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011
Slide 17.2
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011
Slide 17.3
• Ting-Toomey (1999):
(cross-cultural) conflict involves:
– (cultural) groups protecting their own self-image
– intercultural perceptions coloured by ethnocentrism
and stereotypes
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011
Slide 17.4
Concept of ‘self-construal’
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011
Slide 17.5
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011
Slide 17.6
H Collaborating
I
G Competing
H
Compromising
LOW HIGH
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011
Slide 17.7
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011
Slide 17.8
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011
Slide 17.9
• In negotiation conflict:
– those with negative ego-focused feelings will put
pressure on their opponents to make concessions
– those experiencing other-focused may adjust their
expectations to get an agreement
• The extra dynamics arising during an encounter
between disputants from different cultures:
– those from individualistic cultures more ready to
overcome an impasse
– negotiators from collectivist cultures more likely to share
the same perception of a given event. Obligation to
maintain group harmony
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011
Slide 17.10
Management of conflict
Win–win/Win–lose
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011
Slide 17.13
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011
Slide 17.14
Mediation
Browaeys & Price, Understanding Cross-Cultural Management, 2nd Edition © Pearson Education Limited 2011