Statement of Capabilities – Futurisk Insurance Broking Company

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Path of the Presentation

1. Introduction

2. What we do…

3. Technology @ work

4. Our Differentiator

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Futurisk
• Presence in the Indian market for more than a decade.
• Head Quartered in Chennai and spread across India.
• PAN India presence with 200+ employees on roll.
• More than $88 Million premium placed in India. Group Health Insurance
• Only insurance broker to provide consulting solutions to 7 Insurance Cos. 17-18

• Large EHB program specialist with more than 412 GHI policies handled.
• Over 1.8 Million lives insured under the Futurisk umbrella under 512 Group health Insurance Policies.
• Managing more than 5800 queries / day & 0.42 Million Claims / year in the Health Insurance.
• Multiline brokers managing complex non EB programs via a dedicated property & casualty vertical .
• In excess of Rs.18400/- crores of assets covered under various property policies across India
• In excess of Rs.1100 Crores of Financial Liability covered under various liability policies.
• Presence in 119 countries through in2matrix & brokers link.
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What we do…
Property
Insurance
Voice of Health
Customer Insurance

Personal
Cyber Accident
Insurance

Credit Term Life

Insurance

Marine
Liability Insurance
Insurance

Contractors
Erection All Risk
all Risk
Clients in the insurance space

Group Health Insurance

17-18

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Few Key Relationships
OUR APPROACH - FUTURISK VALUE PROPOSITION

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Pre placement

• Auditing existing contracts

• Portfolio Review Report

• Benchmarking (Study & Analysis)

• Business Intelligence- Claims Analysis & Suggestion

• Recommended policy structure for the proposed year

• Signing off on Non - Disclosure Agreement (NDA)

Placement

• Accessing the entire Insurance market

• Preparation of Apple to Apple comparison of quotations
• Shortlisting the Insurer
• TPA Benchmarking
• Execution of Service Level Agreement
• Reconciliation of data provided
• Placement of the policy
Post Placement

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Technology @ work

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CRM the portal

CRM
The Portal

1 2
C 3 4

Enrollment & HR
Claims Management & For GMC,GPA & GTL Transparent
Dash Board
Analysis Communication
Employees can enroll
there family on this
Claims analysis is Claims and other details HR can view all the
portal with ease
available on portal for pertaining to all the 3 communication between
Emp. / HR: Separate
easier accessibility policies can be viewed employee and portal
User ID & Password

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 Circa,
Apple trademarks
2009. the
phrase

Ushering the emergence of new generation of apps and a new App

Economy

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 2016 2020
There are 2 Million 5
Million
There will
4.2 2.2 be 12
Million Million 7 Million Million
Apps Apps

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App engagement What you want .
problem today. • A doc on your phone
• Your support on your phone
• Your dietician
Very Basic • Your guide to Hospitals
Provides basic info and services
• Book your appointment
• End to End Insurance E com
Limited use
App are often downloaded, scarcely used and left
forgotten, and then deleted

Frequent updates
Employees do not see value in Down Loading the
Health care App… very mundane

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One stop insurance app
Mobile App
• Enrollment Facility
• E card generation
• Network Hospitals
• Hospital – Geo tagging
• Claims Intimation
• Cashless pre Auth
• Claims Status
• Document check list
• GTL
• GPA
• Insure Karo
• OPB
• Doctor chat
• Wellness

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Mobile App - Use the App & Save 7% off on cashless

LOW
ER C
L A IM
S

LOW
ER C
O-PA
Y

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Benefits on 96 hour notification through the app

• Negotiation time with hospital

• Better tariff / reduction in cost

• Details are captured & communication forwarded to hospital/ employee before admission

• Claims ratio will be controlled

• Co- Pay reduced

• Impact 7% on planned hospitalization cases

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 Access to policy Communication Additional Features
features

Quality Assurance Query tracking System Responsiveness

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What does the QMT do?
• Recognizes the Caller

• Real time view of the policy & employee details

• A/C Manager registered claimant queries and feed the respond time line in the tab

• Claimant gets an instant SMS in his/her mobile phone with query resolve set time line.

• Auto query escalation ensuring 100% query resolution

• If the calls are unanswered , next level escalation manager get a red flag to respond the query

• Helps being accountable to resolve all query / grievances which were asked

• Calls Recorded for maintaining quality & review &Turnaround time recorded ensuring accountability

• Query analytics - presented every quarter

• In-depth and detailed understanding of employee needs

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THANK YOU
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