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NATIONAL TECHNICAL

SUPPORT CENTER
PROTOCOL FOR THE
2019 NLE

REFRESHE R COURSE FOR DESO TSS


NTSC PROTOCOL

 All DESO TSS must do a one -time registration in the NTSC


system, using these numbers [ For Smart/Talk N’ Text/Sun :
4681-6872; For Globe/TM/Others: 0919 -1606872] and
following the format below:

 For one clustered precinct only:


 REG<Ballot ID Number>[space]<FULLNAME>
 REG 01010001 Juan Dela Cruz

 For several clustered precincts:


 REG<Ballot ID Number,Ballot ID Number>[space]<FULLNAME>
 REG 01010001,01010002 Juan Dela Cruz

You must receive a reply from NTSC. If you don’t, check the codes
and register again.
NTSC PROTOCOL

 REMINDERS DURING FTS AND ELECTION DAY :


 The DESO TSS must wear their official IDs at all times
 The DESO TSS must coordinate with the Election Officers concerned
regarding the schedule of the FTS of their designated clustered
precincts
 The DESO TSS must arrive at their designated clustered precincts on
or before 6:00 AM of Election Day
 Upon arrival at the Polling Center, the DESO TSS must furnish the
Electoral Boards of the clustered precincts where the DESO TSS is
assigned to, their contact number/s
 The DESO TSS must stay in an area where they can be easily found or
called by the EBs

ALL DESO Technical Support Staff or DESO TSS are under the
supervision of the DESO.
HOTLINES

 COMMAND CENTER – (02)248-4455


 VCM TECHNICAL SUPPORT – (02)248-4444
 CCS TECHNICAL SUPPORT – (02)248-4433
 VRVS TECHNICAL SUPPORT – (02)248-4466
 Administrative Support Room – (02)248-4422

 Text/SMS for activities/events – For Smart/Talk N’


Text/Sun: 4861-68-72, or For Globe/TM/Others:
0919-1606872
NATIONAL TECHNICAL SUPPORT CENTER

 ALL DESO TSS must report events to the NTSC on FTS and Election
Day.
 What are the Events?

FTS Events Election Day Events


Attendance of DESO TSS Attendance of DESO TSS
Ballot Box Reception Ballot Box Reception
VCM Reception Installation
Installation and Diagnostics Initialization
Open Voting Open Voting
Close Voting and Re-zero Close Voting
Sealing Transmission
Sealing
NTSC PROTOCOL

 How to report events?

 DESO TSS must text to NSTC using these numbers ---[For


Smart/Talk N’ Text/Sun: 4861-6872; For Globe/TM/Others:
0919-1606872]

 Use this SMS format: <Activity Code>[space]<BALLOT ID>

 Example: DESO TSS reporting his or her attendance or arrival


at the Polling Place assigned to him on FTS day. He must
text this to NTSC ---- FATTE 0101001
NATIONAL TECHNICAL SUPPORT CENTER

 ACTIVIT Y CODES for FTS

Event Activity Code


FTS Attendance FATTE
Ballot Box Reception FBARE
VCM Reception FVCMR
Installation and Diagnostics FINDI
Open Voting FOPVO
Close Voting and Re-Zero FCVRZ
Sealing FSEAL
NATIONAL TECHNICAL SUPPORT CENTER

 Activity CODES for EDAY:

Event Activity Code


Election Day Attendance EATTE
Ballot Box Reception EBARE
Installation EINST
Initialization EINIT
Open Voting EOPVO
Close Voting ECLVO
Transmission ETRAN
Sealing ESEAL
NTSC PROTOCOL

 If DESO TSS failed to report the events on time, they may call
[Administrative Support Hotline – (02)248-4422].

 The DESO TSS is also required to troubleshoot the VCM in case of


system defect and provide solutions. If the technical concern/s
cannot be resolved, call the NTSC [VCM Support Hotline - (02)248-
4444]
NTSC PROTOCOL

 DESO TSS with VRVM functions (Caloocan City, Iloilo, Nueva


Ecija and Misamis Oriental) are required to troubleshoot the
VRVM and provide solutions.

 They will call the NTSC [ VRVS Support – (02)248-4466] for


technical concerns
END