The Effectiveness of a Hospitality

Information System
with Reservation and Billing
Functions for the Quezon Premier
Hotel in Lucena City

Cristina Espina Sab

Benzt Marie Manalo
INTRODUCTION

Hospitality Information Systems provides personal, cost-effective, efficient and reliable

IT solutions not only to small, but also to medium sized businesses and corporate
customers. It enables business entities to have a unique system specifically designed
to benefit their company. Hospitality Information System gives business owners
and managers the tools they need to effectively use technology in order to
make the business a success. It mainly focuses on advanced and updated
information technology basics and continues to explain the importance of hardware,
software, and technology initiatives which is dominant in all aspects of the
hospitality industry.
Background of the Study
Quezon Premier Hotel is an example of a business entity that caters
hospitality services. It is owned by Elizabeth Sio and has two branches
having the first one located in Candelaria, Quezon which was established
since March 27, 2009 and the other one is located in Domoit, Lucena City.
QPH is equipped with fine and elegant hotel rooms also containing
KTV rooms, jacuzzi and a swimming pool, a basketball court and
volleyball court.
It also has a multi-purpose dining hall that can serve as function rooms
for special occasions and can accommodate up to 500 persons
Problem and Limitation of Current System
Scope and Limitation of the Study of the Current System

1)The current system does not process reservation request.

2)The current system does not perform billing transaction.
3)The current system has no user level access.
Scope
Handles the daily transactions such as tracking the reserved rooms,
occupied and under billing customers through manual input.

Handles the system user’s information.

Constraints
Limited processing ability.
The system is not design according to the needs of QPH
Statement of the Problem
The current POS used to handle the operational transaction of the QPH is no longer effective;
due to its outdated features and modules that cannot support the business operation,
thus resulting to inefficient and ineffective reports.
These failures result to conversion of work from automated to manual system.
Hypothesis
It is hypothesized that the automation of QPH’s Hospitality Information System will reduce
clerical errors, lessen the time and manual labor consumed during business transactions,
and meet the needs of the inevitable growth of the company.
Objective of the Study
Scope and Limitation
Significance of the Study
Requirement Specification of the New System
Chapter 2: Related Studies

Local Literature
Synthesis of the Study
Chapter 3: Research Design and Methodology

Research Design
The research conducted by the system developers is mainly based on the
encountered problems and needs of QPH. The research design refers to the
overall strategy in order to integrate the different components of the study
in a coherent and logical way, thereby ensuring the developers were able
to address the research problem.
Determination of Sample Size
Sampling Design and Technique
Data Gathering Procedure and Methods
Statistical Treatment
Chapter 3: Results, Analysis and Interpretation
Description of Current System
System Design Specifications