Role of Emotional

Intelligence in Business
PRESENTED TO: SIR ALI ANWAR
PRESENTED BY: MARYAM KHUSHBAKHAT
SARWAT KHALID
AQIB
RAHEEL
 Contents

 Introduction
 Signs of high and low Emotional Intelligence
 Components of Emotional Intelligence
 The Three Models
 Mixed Model
 Ability Model
 Ability Model
 Importance of Emotional Intelligence in Business
 Conclusion
Introduction

What is emotional intelligence?

“The ability to recognize your emotions as well as the emotions of others.”
 Emotional intelligence is not about being nice all the time.
 It is about being honest.
 Emotional intelligence is not about being “touchy-feely.”
 It is about being aware of your feelings, and those of
others.
 Emotional intelligence is not about being emotional
 It is about being smart with your emotions.
If you have a high degree of EI

 Know what you’re feeling

 What your emotions mean
 How they affect other people
Signs of High EI

 Handles criticism without

 Denial
 Blame
 Excuses
 Apologizes when wrong
 Don’t “sugarcoat” the truth
If you have a low degree of EI?

 No self awareness
 No empathy
 Oblivious to own emotions and emotions of others
 Finds others are to blame for most of the issues on his/her team
Emotional Intelligence 2.0 – EI
Test
Ravis Bradberry (2009)
Daniel Goleman, Ph.D.
Helped popularize EI 20
years ago
5 Main Components of Emotional
Intelligence

Self- Self-
awareness Regulation

Self-
Social Skills
Motivation

Empathy
Self-awareness

“The ability to recognize and understand your moods, emotions and drives, as
well as their effect on others”
 Self – Confidence
 Realistic self-assessment
 Sense of humor about own shortcomings
How to improve Self-Awareness
 Be intentional
 Slow Down: When you are quick to anger or have other strong emotions,
examine why
Self-Regulation

“The ability to control or redirect disruptive impulses and moods

The ability to think before acting”
 Trustworthiness and integrity
 Openness to change
To improve Self-Regulation
 Know your values: What’s most important to you
 Be accountable: Admit your mistakes
 Practice being calm: Be aware of your reaction to a challenging situation
Self-Motivation

“A passion to work for reasons that go beyond money or status”

 Pursue goals with energy and persistence
 Strong drive to achieve
 Optimism even in the face of failure
To Improve your Self Motivation
 Be hopeful, find something good
 If you are motivated, you’re probably optimistic no matter what’s thrown
at you
Empathy

“The ability to understand the emotional makeup of other people”

 Ability to put themselves in another person's shoes
 Co worker
 Boss
 Team Member
 Customer
 Family Member
To improve your Empathy
 Look at situation from other person’s point of view
 Listen
 Ask what the other person would do
Social Skills

“Ability to manage relationships and build networks”

 Effective in leading change
 Ability to resolve conflict
 Expertise in building and leading others
To improve Social Skills
 Communication skills
 Collaborate and Cooperate
 Build rapport
Goleman Model of Emotional Intelligence
(mixed Model)
Ability Model

 This model was developed by Peter Salovey of Yale University and John
Mayer of University of New Hampshire.
 Perceiving emotions: understanding nonverbal signs such as other peoples
body language or facial expressions (Salovey & Birnbaum)
 Reasoning with Emotions: using emotions to promote thinking and
cognitive activity (Salovey & Birnbaum)
 Understanding Emotions: Interpreting emotions of others around you, being
able to recognize people display emotions of anger when they might not
be angry at you but rather the situation
 Managing Emotions: regulating emotions, responding appropriately and
consistentl
Trait Model

 This model was developed by Konstantin Vasily Petrides. He defined the

trait model as "a constellation of emotional self-perceptions located at the
lower levels of personality."
 Ones understanding and perception of their emotions
 The use of personality framework to investigate trait emotional intelligence
Importance of Emotional Intelligence
in Business

 Managers who possess emotional intelligence approach understand the

importance of communicating effectively with staff members, and of
treating each employee with respect.
 Also helps individuals to communicate better, promote team effort and
problem solve with individuals when needed and promote team effort.
 Also helps to foster and grow good customer relationships.
 EQ Emotional Intelligence is now commonly viewed as important for
businesses to survive and grow. Some studies indicated that about 60% of
the larger global companies have EQ Emotional Intelligence in their
employment prescreening tests and process.
 EQ Emotional Intelligence is now viewed as important for leadership,
management, supervisory, customer service, marketing, sales and HR
Human Resources and others.
Conclusion

Educating the mind without

educating the heart is no
education at all
-Aristotle