DEPARTMENT OF

HUMAN RESOURCE
Introduction
• McDonald’s is the largest and best known global
food service retailer with more than 30,000
restaurants in 121 countries, and best known
global food service.

• McDonald’s serves less than one percent of the

world’s population.

• McDonald’s outstanding brand recognition,

experienced management, high quality food,
advanced operational systems and unique global
infrastructure ensure a position that enables them
to capitalize on global opportunities.

Human Resource Management

Vision
“The world’s best quick service restaurant experience.”
To achieve their vision they are focused on three world
wide strategies:

World Wide Strategies

1. Be the best employer for people in each
community around the world.
2. Deliver optional excellence to customers in
each restaurant.
3. Achieve enduring profitable growth by
expanding the brand and leveraging the
strengths of McDonald’s system through
innovation and technology.

Human Resource Management

Welcome to
McDonald's Pakistan
• McDonald’s Pakistan is part of the Lakson
Group of Companies, a leading business
house in Pakistan.
• McDonald’s first restaurant opened its
doors to the people of Pakistan in
September 1998 in Lahore. This launch
was met with great enthusiasm from the
citizens of Lahore, who are known for their
liveliness, vigor and desire for quality food.
• Karachi opened its first restaurant a week
after Lahore.
Human Resource Management
Welcome to
McDonald's Pakistan
• There are now 21 restaurants in four major cities
of Pakistan ( 9 in Karachi, 1 in Hyderabad, 8 in
Lahore ,1 in Faisalabad,1 in Islamabad and 1 in
rawl).

• McDonald’s is firmly committed to give back to the

community where it operates. They are happy to
become involved because they recognize that
organizations have a role to play in helping
communities to work successfully.

Human Resource Management

 Training Training
Consultant Coordinator

GM
Marketing

GM
Equipment FM
Op.
Consultant 2nd
Op. FM
Asst
GM Manager Op. Res. 1st
Operations Consultant Manager Asst
Op. 2nd FM
DO Manager Asst
CEO
Country FM
Production
Manager

GM
Finance
HR
Asst. Coordinator
HR M
Country HR M
Karachi HR
HR Coordinator
Manager HR M
Lahore

GM
Real Estate
Human Resource Management
Human Resource
Country HR Manager says:
“HR means keeping a balance between
employer & employees because it is our
strong belief that it is people, not
machines, which make the difference.”

Objective
“To satisfy the internal customers
because they are the window to the
external customers.”

Human Resource Management

HR Department
Activities
• Recruitment and Selection

• Training and Development

• Performance Appraisal
• Employee Benefits
• Incentives
• Medical Cover
• Welfare amenities
• Health & Safety

Human Resource Management

Designing of Job
Mission Statement:
"Don't worry about making money
Love what you're doing and always put the
customer first...
And success will be yours!"

Country HR Manger says:

“We actually blended the business needs
of our local business with the
international guidelines, then create the
job and accountability profile and define
the scope of the work and
responsibilities.”
Human Resource Management
Job profile of a
Restaurant Manager
• A Restaurant Manager is responsible for
running an independent restaurant.
• Training, motivating and leading a team
of 50-100 employees.
• Independently managing the
restaurant's operations in terms of sales,
profitability and community relations.
• Delivering 100% Total Customer
Satisfaction to every customer - every
time.

Human Resource Management

Recruitment &
Selection
Mission Statement:
“Some people wait for the future. Some
push it along. We don't have waiters.”

Core Values
At McDonald’s, people are the most
important factor. They seek only those
people, who can think, feel, express
themselves, learn, teach and hence grow.
Their growth is the company’s growth.

Human Resource Management

Core Values
Fresh People:
McDonald’s provides thorough In-house training to
fresh people relatively inexperience people. Hiring
people having no previous work experience also
helps them greatly in adjusting to the distinct
culture of the organization.

Justified Selection:
The selection is entirely based on merit which
conforms the selection criteria without any bias
towards gender, religion, race, color, nationality,
age.

Human Resource Management

Role of HR
Department
• Develop guidelines and procedures.
• Provide recruiting services and staff
support.
• Council Restaurant Manager to make final
employments decision.
• Provide basic training to newly hired
employees.

Human Resource Management

Types of
Recruitment
• Internal

• External

Sources in Internal
Recruitment

• Job Posting

Human Resource Management

Sources in External
Recruitment

• Advertisements in Print Media

• Advertisements on website
• Internship Programs
• Walk-ins

McDonald’s advertise depending on the

vacancies as the need arises.

Human Resource Management

Selection Procedure
1. Screening of Applicants
After building a pool of candidate’s applications,
short listing of selective applications is done by
the HR manager.

2. W-I-S
This is the written test. The reason for the written
test is to assess that whether the recruits are able
enough to fulfill the general practical requirements
of the job.
The HRD department designs and conducts the
tests as and when hiring needs arises.

3. Initial Interview
The ONE to ONE interviews conducted by
Restaurant Manager.
Human Resource Management
Selection Procedure
4. Reference Checks
They look at the references that have been
provided by the candidate, they check if the
references are valid or not.

5. Final Interview
Candidates who have passed their TEST are
called for the final interview. Interview is done by a
panel of five or six interviewers.

Human Resource Management

 Training &
Development
Mission Statement:

"Learn while you earn"

According to training coordinator

Mr. Khalid:
“Training is an important part for our
employee’s McDonald’s work experience and
starts as soon as he joins the McDonald’s team.
Crew Trainers, Managers and other employees
will work shoulder to shoulder with him”

Human Resource Management

Types of Training

1) On the Job Training:

Every day, around the world, restaurant
members receive on-the-job training and
coaching in skills and procedures
essential to their work.

2) Classroom Training:
Classroom courses, developed and led by
training experts, prepare outstanding
restaurant employees for advancement.

Human Resource Management

Types of Training

3) Computer-Based Training:
A new computer-based training system is
bringing interactive learning experiences
to crew members and managers right in
the restaurants.

Human Resource Management

Levels of Training
1) Crew Member’s Training:
. Crew members are trained extensively
on all food safetAt McDonald's,
training never. Trainees work while
they learn the operational skills
necessastopsy and food handling
processesry for running each of the
25 positions in restaurant - from front
counter to the grill area.

Human Resource Management

Levels of Training
2) Manager’s Training:
McDonald's is dedicated to professional
training and development. The average
McDonald's restaurant manager spends
more than 2,000 hours over four years in
training of one kind or another. This is
about the same amount of time that a
typical four-year college student spends
in the classroom.

Human Resource Management

Conclusion about
the Training
"." Part of training focus ensures that every one
of our employees, from regional managers to
crew members, understands Ray Kroc's
prescription of Q, S, C and V - quality, service,
cleanliness and value," says Mr. Khalid, "That's
what brings people into our restaurants day-in
and day-out. Our training also shows them how
to serve one burger to one person at a time,
thousands of times a day

Human Resource Management

Country HR Manager
Mian Tahir Javed’s
Message
“People are hired on the basis of their
personality traits (i.e. education, family,
social class, style, experience, etc), but
are fired due to character traits (i.e.
dishonest, cheater, untruthful, corrupt,
etc.)”

Human Resource Management

SUGGESTION AND
RECOMENDATION
• No doubt McDonald's is a huge giant size
organization but it also has some
weaknesses.
• Provision for part time employees.
• One Female manager must be in every
branch.
• McDonald's must start its services
for customers as well as product.
• Recruitment must be conducted for
higher posts.

Human Resource Management

BIBLIOGRAPHY
McDonald’s on Web
McDonald’s International
http://www.mcdonalds.com

McDonald’s Pakistan
http://www.mcdonalds.com.pk

Human Resource Management

 References
URL:
http://www.mcdonalds.com.pk

Other sources:
Notes provided by the Country HR
Manager,

Human Resource Management

Data Collection Methods

• Interview
• Questionnaire
• Observation
• Portals of Company
• Catalogs
• Annual Report

Human Resource Management

 Thank
You
Human Resource Management