EMOTIONAL

INTELLIGENCE

Page 1
Emotional Intelligence is a type of
social intelligence that involves the
ability to monitor one’s own
intelligence related to emotions and
also respect other people’s emotions
and use this information to guide
one’s thinking and action.
Page 2
 What is an Emotion?
A moving of the mind or soul;

Excitement of the feelings,

Pleasing or painful;

Disturbance or agitation of mind caused by a

specific exciting cause and manifested by

some sensible effect on the body.

Page 3
Emotional Intelligence is a
combination of INTER
PERSONAL and INTRA
PERSONAL
INTELLIGENCE.
Page 4
 Types
of
EmotionS
Page 5
 Happiness
• Happiness is a positive emotion. It is an expression of
pleasure, contentment, good-luck or good fortune.

Page 6
 Increases blood pressure
 Increases heart rate
 Changes breathing
 Reduces levels of certain neuro
chemicals
 Provides a boost to the immune
system Page 7
 Surprise
• An expression used when something
unexpected or sudden occurs.
POSITIVE

Page 8
 lifted and curved eyebrows
 eyes, opened wide
 horizontal wrinkles spanning
across the forehead
 dropped jaw, with mouth open
Page 9
 Disgust
 Disgust is a strong feeling of
dislike. Negative

Page 10
 wrinkle your nose up
 raise your cheeks

 raise your upper lip

 lower your brow

 form lines below your

lower eyelid Page 11

 Fear
• A feeling that something dreadful or
dangerous is about to happen.
Negative

Page 12
 eyebrows become drawn and
raised
 lips slightly drawn back

with an opened mouth

 upper eyelids show

 wrinkles in the middle of

their forehead Page 13

 Anger
 Anger is a strong feeling of
annoyance and displeasure. Negative

Page 14
• the brows become drawn together
and lower
• their lips will become set in a
squarish shape, and pressed
together firmly
• their eyes will become bulgy
• their nostrils will flare
 their upper and lower eyelids will

tense Page 15
 Sadness
• The state of being sad, unhappy,
sorrowful, or mournful. Negative

Page 16
 The corners of the lips droop,

the bottom lip may tremble.

 The inner corners of the eyebrows
are drawn upwards.

Page 17
Page 18
Elements of
Emotional
Intelligence
Page 19
PERSONAL COMPETENCIES

SELF-AWARENESS

MANAGING EMOTIONS

SELF-MOTIVATION

EMPATHY

HANDLING and BUILDING

Page 20
RELATIONSHIPS
1. SELF-AWARENESS
Knowing one's internal
states, preferences,
resources, and
intuitions.

Page 21
• High self-awareness refers to having
an accurate understanding of how
you behave, how other people
perceive you, recognizing how you
respond to others, being sensitive to
your attitudes, feelings, emotions,
intents and general communication
style at any given moment and being
able to accurately disclose this
awareness to others.
Page 22
• SKILL INDICATORS
· Know when you are thinking
negatively
· Know when your self-talk is
helpful
· Know when you are becoming
angry
· Know how you are interpreting
events
· Know what senses you are
currently using
Page 23
•Know how to communicate
accurately what you
experience
· Know the moments your
mood shifts
· Know when you are
becoming defensive
· Know the impact your
behavior has on others
Page 24
• SKILLS ASSESSMENT
· Do you recognize your
feelings and emotions as they
happen?
· Are you aware of how others
perceive you?
· How do you act when you
are defensive?
· Are you aware of how you
speak to yourself?
Page 25
• MANAGING EMOTIONS
The capacity to soothe
oneself, to shake off rampant
anxiety, gloom, despair, or
irritability. The ability to be
able to keep an emotional
perspective.
Page 26
• SKILL INDICATORS
· Able to identify shifts in
physiological arousal
· Be able to relax in pressure
situations
· Act productively in anxiety-
arousing situations
· Calm oneself quickly when angry
· Associate different physiological
cues with different emotional states
Page 27
· Use self-talk to affect
emotional states
· Communicate feelings
effectively
· Reflect on negative feelings
without being distressed
· Stay calm when you are the
target of anger from others

Page 28
• SKILLS ASSESSMENT
· Do you use anger
productively?
· Can you manage your
anxiety in times of change?
· Can you put yourself in a
good mood?

Page 29
• MOTIVATION
Be able to channel emotions to
achieve a goal; to postpone
immediate gratification for
future gratification; to be
productive in low interest, low
enjoyment activities; to persist in
the face of frustration and
generate initiative without
external pressure. Page 30
• SKILL INDICATORS
· Able to "gear up" at
will
· Able to regroup
quickly after a setback
· Able to complete long-
term tasks in designated
time frames Page 31
· Able to produce high energy
in the context of low-
enjoyment work
· Able to change and stop
ineffective habits
· Able to develop new and
productive patterns of
behavior
· Able to follow through
words with actions Page 32
• SKILLS ASSESSMENT
· Are you persistent?
· Do setbacks set you
back?
· Can you psyche
yourself up?
Page 33
• EMPATHY
The ability to exchange
information on a meaningful
level. Adept in skills necessary
for organizing groups and
building teams, negotiating
solutions, mediating conflict
among others, building
consensus, and making personal
connections. Page 34
• SKILL INDICATORS
· Work out conflicts
· Build consensus
· Mediate conflict between
others
· Exhibit effective
interpersonal
communication skills
Page 35
· Articulate the thoughts of a
group
· Able to influence others,
directly or indirectly
· Build trust
· Build support teams
· Make others feel good
· Sought out by others for
advice and support
Page 36
• SKILLS ASSESSMENT
· Is it easy for you to
resolve conflict?
· How well do you give
criticism?
· Are you a good listener?
· Do you frequently praise
people?
Page 37
• Handling and Building
Relationships
Being aware of other people's
feelings and emotions; being able
to listen to their feelings; being
able to help others deal with their
feelings and emotions inproductive
ways and assist them in increasing
their awareness about their own
impact on others. Page 38
• SKILLS INDICATORS
· Able to accurately reflect back
to others the feelings they are
experiencing
· Stay calm in the presence of
others' distressful emotions
· Recognize when others are
distressed
· Able to help others manage
their emotions
Page 39
· Be perceived by others as being
empathic
· Able to engage in intimate
conversations with others
· Able to manage group
emotions
· Detect incongruence between
others' emotions and their
behavior
Page 40
• SKILL ASSESSMENT
· Are you skillful in managing
the emotions of others?
· How do you know when your
boss is angry, sad, anxious?
· Can you manage an angry
group?
· Are you comfortable with your
feelings?
Page 41
•BECOMING
EMOTIONALLY
INTELLIGENT

Page 42
 Identify the color

• Pink
• Red
• Green
• Blue
• Yellow
• Orange
• Black
• White
Page 43
• Red
 Let me manage my
EMOTIONS and not
Let my EMOTIONS
manage ME!!!!!!!

Page 44
Becoming
EMOTIONALLY
INTELLIGENT is a
journey, which starts and
ends with SELF or
INDIVIDUAL. Page 45
Some suggestions
to help you start
on this
journey…….
Page 46
1.Understand how you feel and be
kind to your feelings. Recognize
your feelings for what these are.

ALL FEELINGS ARE LIKE TOOLS

IN YOUR HANDS TO PRODUCE
A MONUMENT CALLED LIFE.

Page 47
2.Don’t Blame

STOP BLAMING.
TAKE CHARGE.
ACT MATURELY.

Page 48
3. Set goals and use positive emotions to
guide yourself.

SET GOALS.
DECIDE WHICH EMOTION IS BEST
SUITED TO ACHIEVE A DESIRED
RESULT.

Page 49
BLOCKS TO
EMOTIONAL
INTELLIGENCE

Page 50
 BLOCKS

OVER
LOW
PREJUDICE SENTIMENTAL
SELF-ESTEEM
BEHAVIOUR

Page 51
1.PREJUDICE

All prejudice, narrow-

mindedness, favouritism,
intolerance, block our ability to
understand our emotions as
well as the emotions of others.
Put a STOP to prejudice and a
GO to tolerance and progress. Page 52
2. LOW SELF-ESTEEM

A little black boy in an all white

class in the days of discrimination
stood up and said…”GOD
DIDN’T MAKE JUNK”.
Yes! All of us are unique uncut
sparkling diamonds and we must
believe in ourselves and in the
beauty of life. Page 53
3. OVER SENTIMENTAL
BEHAVIOUR

Sentiments have an important role

in human relationships, but,
when allowed to run wild, these
damages the relationships.
GROW UP!
USE YOUR SENTIMENTS
WISELY…….. Page 54
Good luck

Page 55