QWL

•Quality of relationship between

employees & total working
environment
•It is a process by which an organization
responds to employee needs
•Varying from industry to industry
 

OBJECTIVES
 To create a positive attitude
To increase productivity
To improve standard of living of the
people
To increase the effectiveness of the
organization
 MAJOR ISSUES IN QWL
• Pay and stability of employees
• Employees will demand more in the form of
• social security and welfare benefits
• Not given proper payments will affect the QWL
• 2. Job security
• Should not have fear of losing their job
• Systems with healthy working conditions &
• optimum financial security
• 3.Occupational stress
• Due to working conditions , working schedule
• hypertension, irritability etc..
• Adversely effect employ productivity
• 4. Adequacy of resources
• Match between resource availability & company
• objectives
• Lead to employee dissatisfaction
 STRATEGIES FOR IMPROVEMENT OF
QWL
• 1. Self managed work team
• Autonomous work group or integrated work
• teams
• Plan , co-ordinate & control activities with
the
• help of team leader
• Employee participation
• 2. Participative management
Allowed to participate in management
participative schemes quality circle
Develop a positive attitude
3. Worker- supervisor relationship
Social association , belongingness,
achieve of work results etc…
• 4. Promotion
• Opportunity to move in to jobs with
• High job satisfaction and prestige
• Orderly, logical and prompt source of
• recruitment for the management to fill
• vacancies
• 5. Recognition
• Human being rather than employee
• Rewarding system, job enrichment , offering
• membership etc
• 6.Organizational health program
• Educating employee about health problems
• Results in reduction of
• absenteeism, hospitalization etc..
• 7. Alternative work schedule
• Work at home, flexible working hours, part
time
• employment etc…
 MEASURING OF QWL
• Questionnaires and
• Interviews
• Example In General Motors the management
gives
• a questionnaire of 16 critical dimensions of
Q.W.L to its employees each year. The
responses are then used to measure the
employees’ perception of their work life.
• QWL IN IBM
• Wages & benefits
• Working Hours
• Nondiscrimination & harassment
• Respect & dignity
• Health & safety
• QWL IN TATA GROUP
• Gifts & donations
• Health, safety & environment
• Ethical conduct
 SOME NEW METHODS OF QWL
• Apple Computers office has a meditation room and
• employees are given 30 minutes to meditate or pray.
• Marriott International’s 10,000 workers dedicate a
• day of service to their local communities each year
• IBM funds childcare centers at 60 of its locations
• Intel offers 22 weeks of maternity leave