Overview- Stakeholder

Management

• Stakeholder management is the

systematic identification, analysis,
planning and implementation of
actions designed to engage with
Initiating process Planning process Executing process Monitoring & Closing
stakeholders.
group​ group​ group​ controlling​ process​
• “Stakeholder management is critical to process group​ group​
the success of every project in every
organization I have ever worked with. • Identify​ • Plan Manage • Control
By engaging the right people in the Stakeholders​ Stakeholder​ Stakeholder​ Stakeholder​
right way in your project, you can Management​ Engagement​ Engagement​
make a big difference to
its success....”--
‐ Rachel Thompson, Experienced Proj
ect Manager
Identify Stakeholders
• The process of identifying all people or organizations impacted by
the project, and documenting relevant information regarding their
interests (concern), influence (involvement), and impact on
project success.

(A Guide to the Project Management Body of Knowledge, FiIh Edition (PMBOK® Guide) ©2013 Project
Management Institute, Inc. All Rights Reserved. Figure 13-‐2Page 393.)
 Project charter

Any suppliers or relevant parties

listed in contracts are
Procurement documents
Project generally considered to
be stakeholders

Stakeholder
Input 3. Enterprise
environmental factors
Governmental
standards and regulation,
industry standards

Stakeholder register templates,

4. Organizational stakeholder registers from
previous projects, historical
process assets information, lessons learned
from previous projects.
Identify stakeholder-Tools and Techniques

1. Stakeholder analysis: there are multiple classification

models used for stakeholders analysis, such as: Power/interest
grid, Power/influence grid, Influence/impact grid, and Salience model.

A Guide to the Project Management Body of Knowledge, Fifth Edition (PMBOK® Guide) ©2013 Project
Management Institute, Inc. All Rights Reserved. Figure 13-‐4Page 397.
Identify stakeholder-Tools and Techniques
2. Expert judgment
 • 3. Meetings: Profile analysis meetings
are project meetings
Identify designed to develop an understandin
stakeholder- g of major project stakeholders, and
they can be used to exchange and
Tools analyze information about roles,
interests, knowledge, and the overall
and Techniques position of each stakeholder facing the
project.
 • Stakeholder register.
• Identification information: name, title, role,
office location, and contact
information
• Assessment information: requirements,
Identify expectations,project influence, interests
• Stakeholders classification: whether they are
stakeholder- internal or external and supporter/neutral/resistor
Outputs • The stakeholder register should be consulted and
updated on a regular basis, as stakeholders may
change—or new ones identified—throughout the life
cycle of the project.
Plan Stakeholder Management
• The process of developing appropriate management strategies to
effectively engage stakeholders throughout the project life cycle, based on
the analysis of their needs, interests, and potential impact on project
success. The key benefit of this process is that it provides a clear,
actionable plan to interact with project stakeholders to support the
project’s interests.

A Guide to the Project Management Body of Knowledge, FiIh Edition (PMBOK® Guide) ©2013 Project Management
Institute, Inc. All Rights Reserved. Figure 13-‐2Page 393.
 Plan Stakeholder Management-Inputs
Stakeholder Management Plan
provides guidance on how the various
stakeholders can be best involved in the
project.
Communications Management
Plan
provides guidance and information on
managing stakeholder expectations.
Change Log
these changes—and their impact on the
project in terms of time, cost, and risk—
are communicated to the appropriate
stakeholders.
Organizational Process Assets
include organizational communication
requirements, issue management
procedures, change control procedures,
and historical information about
previous projects.
Tools and Techniques
Communication Methods Interpersonal Skills
Such as building trust, resolving
conflict, active listening, and
overcoming resistance to change.
Management Skills
Such as facilitate consensus toward
project objectives, influence
people to support the project,
negotiate agreements to satisfy
the project needs, and modify
organizational behavior to accept
the project outcomes.
 Issue Log

Change Requests

Project Management Plan Updates

Outputs Project Documents Updates

Organizational Process Assets Updates

• – Include stakeholder notifications, project
reports, project presentations, project records,
feedback from stakeholders, lessons
learned documentation.
Control Stakeholder
• The process of monitoring overall project stakeholder relationships and
adjusting strategies and plans for engaging stakeholders. The key benefit
of this process is that it will maintain or increase the efficiency and
effectiveness of stakeholder engagement activities as the project evolves
and its environment changes.

A Guide to the Project Management Body of Knowledge, FiIh Edition (PMBOK® Guide) ©2013 Project Management
Institute, Inc. All Rights Reserved. Figure 13-‐10 Page 410.
 Project Management Plan

Issue Log

Work Performance Data

• Examples of work performance data include reported
Inputs percentage of work completed, technical
performance measures, start and finish dates of
schedule activities, number of change requests,
number of defects, actual costs, actual durations etc.
Project Documents
• Examples of project schedule, stakeholder register,
issue log, change log, and project communications.
 Information Management Systems

• Examples of distribution formats may include table

reporting, spreadsheet analysis, and presentations.

Expert Judgment
Tools and • To ensure comprehensive identification and listing of
Techniques new stakeholders, reassessment of current
stakeholders can be performed

Meetings

• Status review meetings are used to exchange and

analyze information about stakeholder engagement.
Outputs
• Work Performance Information
• – Work performance information is
circulated through communication
processes. Examples of performance
• i n f o r mation are status of
del i v erab l e s, implementation
status for change requests,
and forecasted estimates to complete.
• Change Requests
• Project Management Plan Updates
• Project Documents Updates
• Organizational Process Assets Updates