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Chapter 2: Learning Objectives
• You should be able to:
– List and briefly discuss the primary ways that business
organizations compete
– List five reasons for the poor competitiveness of some
companies
– Define the term strategy and explain why strategy is important for
competitiveness
– Contrast strategy and tactics
– Discuss and compare organization strategy and operations
strategy, and explain why it is important to link the two
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Chapter 2: Learning Objectives (contd.)
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Competitiveness
• Competitiveness:
– How effectively an organization meets the wants and
needs of customers relative to others that offer similar
goods or services
– Organizations compete through some combination of
their marketing and operations functions
• What do customers want?
• How can these customer needs best be satisfied?
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Hierarchical Planning
Mission
Goals
Organizational Strategies
Functional Strategies
Tactics
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Mission, Goals, and Strategy
• Mission
– The reason for an organization’s existence
• Goals
– Provide detail and the scope of the mission
• Goals can be viewed as organizational destinations
• Strategy
– A plan for achieving organizational goals
• Serves as a roadmap for reaching the organizational
destinations
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Tactics and Operations
• Tactics
– The methods and actions taken to accomplish
strategies
– The “how to” part of the process
• Operations
– The actual “doing” part of the process
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Strategy Formulation
• Effective strategy formulation requires taking
into account:
– Core( distinctive ) competencies
– Environmental scanning
• SWOT
• Successful strategy formulation also requires
taking into account:
– Order qualifiers
– Order winners
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Operations Strategy
• Operations strategy
– The approach, consistent with organization strategy, that is used to
guide the operations function.
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Agile Operations
• Agile operations
– A strategic approach for competitive advantage that
emphasizes the use of flexibility to adapt and prosper
in an environment of change
• Involves the blending of several core competencies:
– Cost
– Quality
– Reliability
– Flexibility
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Productivity
• Productivity
– A measure of the effective use of resources, usually
expressed as the ratio of output to input
• Productivity measures are useful for
– Tracking an operating unit’s performance over time
– Judging the performance of an entire industry or
country
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Productivity Measures
Output
Productivity =
Input
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Total Productivity: example
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Partial Productivity: example
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Multifactor Productivity: example
= ($70/chair x 35 chairs)/(480+200+250)
= ($2450)/($930) or 2.63
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Interpreting Productivity Measures
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Improving Productivity
1. Develop productivity measures for all operations
2. Determine critical (bottleneck) operations
3. Develop methods for productivity improvements
4. Establish reasonable goals
5. Make it clear that management supports and encourages
productivity improvement
6. Measure and publicize improvements
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• The manager of a crew that installs carpeting
has trucked the crew’s output over the past
several weeks, obtaining these figures:
Yards
Week Crew Size
Installed
1 4 96
2 3 72
3 4 92
4 2 50
5 3 69
6 2 52
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Compute labor productivity for each of the weeks
.on the basis of calculation what can you conclude
about labor productivity
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• Compute the multifactor productivity for each of
the weeks shown. what do productivity figures
suggest ?assume 40 –hour weeks and an
hourly wage of $12,overhead is 1.5 times
weekly labor cost ,material cost is $6 per pound.
standard price is $140 per unit.
workers Materials
Week Output
1 30,000 6 450
2 33,600 7 470
3 32,200 7 460
4 35,400 8 480
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(1) (2) (3) (4) (5) (6) (7)
Worker
Cost@ Overhead Material Total MFP Consider
Week Output $12x40 Cost @1.5 Cost@$6 Cost (2) (6) standard
price*
(7)x$140
1 30,000 2,880 4,320 2,700 9,900 3.03 424.24
2 33,600 3,360 5,040 2,820 11,220 2.99 419.25
3 32,200 3,360 5,040 2,760 11,160 2.89 403.94
4 35,400 3,840 5,760 2,880 12,480 2.84 397.12
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