Management and Operation

Do Thi Thu Phuong

F11-063
 Content

 Definition :
 Action-centered leadership
 Management by Objective
 Fiedler’s contingency theory
 Transactional Leadership
 Leadership style
 Application
 Solution of issue “Lack of training”
 Action-centered leadership (ACL)

 3 elements : Task, Group and Individual

(Expert Program Management,

2011).
 Management by objectives

 Management of Objectives (MBO) is a method of

managing performance in an organization, seeking
a balance between employee goals and
organizational goals

(ToolsHero, 2016)
Contingency Theory

(Leadership-Central.com, 2017)
 Transactional leadership

 Transactional leadership is the

influence of a leader towards his
subordinates using reward and
punishment as a form of motivational

(St. Thomas University Online,

2014)
 Leadership style

 3 different styles of leadership : Autocratic, Participative and Laissez-Faire

(Accountlearning.com, 2017).
 Branch Operation chart

Management (Laissez-
Faire)

Head Teller
(Transactional)

Cashier Cashier Cashier

 Branch issue

Lack of Training
 Solution of Lack of Training

1. Application for ACL

 Task: Provide training and improve skills
for employees
 Group: make training group, sharing Outcome: The
Solution: Create knowledge, skills and idea accuracy of
training groups for  Individuals: Self improvement through employees has
employees with practice increased to 98%
given material to 2. Application for MBO and reduce
develop skills  Goals: Ensure to improve skills in order to number of mistake
reduce mistake to 1 or lower with accuracy to 1
up to 95%
3. Application for Leadership style: :
Laissez-Faire
 Performance appraisal process

Establish Measuring the

performance Feedback
standard

Communicating Comparing

(Leonard, 2019)
 Performance Appraisal Criteria

 Make profit
 Achieve 100% accurate
 Cashier make less than 2
mistake
 Don’t have to fire any
cashier
 References

Accountlearning.com. (2017). Leadership Style | Meaning | Characteristics of Leadership style – Money

Matters | All Management Articles. [online] Available at: https://accountlearning.com/leadership-style-
meaning-characteristics-of-leadership-style/ [Accessed 19 May 2019].
Expert Program Management. (2011). Expert Program Management. [online] Available at:
https://expertprogrammanagement.com/2011/08/action-centred-leadership-john-adair/ [Accessed 19
May 2019].
Leadership-Central.com. (2017). Fiedler's contingency theory. [online] Available at:
https://www.leadership-central.com/fiedler's-contingency-theory.html [Accessed 19 May 2019].
St. Thomas University Online. (2014). What is Transactional Leadership? How Structure Leads to
Results. [online] Available at: https://online.stu.edu/articles/education/what-is-transactional-
leadership.aspx [Accessed 19 May 2019].
ToolsHero. (2016). Management By Objectives by Peter Drucker | ToolsHero. [online] Available at:
https://www.toolshero.com/management/management-by-objectives-drucker/ [Accessed 19 May 2019].