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Communication
Communication is the process of sending
and receiving information among people.
OR
Feedback
receiver sender
Use of
channel to
transmit
SENDER the RECEIVER
message
Noise
Communication preferences
Verbal
Face-to-face
Phone
Non Verbal
Business Letter or Print Memo
Email
Communication Involves Three
Components
Verbal Messages - the words we choose
Paraverbal Messages - how we say the words
Nonverbal Messages - our body language
These Three Components Are Used To
Send Clear, Concise Messages
Receive and Correctly Understand Messages
Sent to Us
Communication Goals
To change behavior
To get action
To ensure understanding
To persuade
Writing
Visual
Image
Body
Language
Types of Communication
On the basis of organization relationship
Formal
Informal
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal
On the basis of Expression
Oral
Written
Gesture
Barriers to Communication
Semantic Barriers
Emotional Or Psychological Barriers
Barriers in Superiors
Semantic Barriers
Premature evolution
Inattention
Poor retention
Undue reliance on the written word
Distrust of communication
Failure to communicate
Personal Barriers
Barriers in Superior
Attitude of Superior
Fear of challenge of authority
Lack of time
Lack of awareness
Barriers in Subordinates
Unwillingness to communicate
SENDING MESSAGES
Facial Expression
Clarity Adequacy
Integrity Timing
Tips to good communication
skills
Maintain eye contact with the audience
Body awareness
Gestures and expressions
Convey one's thoughts
Practice effective communication skills
Efficient, Effective
E-mail Communication
We want to …
Self Fulfilling
Inquiry
Open-Ended Dialog
Action
Self-Fulfilling
Example:
Daughter is sick and will be out of the office for the
rest of the day.
Inquiry
Example:
Request of colleague as to whether they achieved
proper permissions to move ahead on project from
marketing.
Open-Ended Dialog
Example:
Working schedule about a new procedure or
process.
Action
Example:
Complete a particular form for HR and send if you
want to be a part of a new wellness program.
Writing Effective E-mails
Begin with the end in mind. • In most cases, do not
Write a meaningful subject leave out message
line. threads.
Identify yourself clearly as if • Don’t assume privacy.
it were a face to face • Respond promptly
introduction. • Show respect and
Be concise and to the point. restraint
• Read your e-mail before
Avoid attaching you send
unnecessary files.
Meaningful Subject Lines
DO
“Department Meeting is cancelled”
Don’t
Leave the subject line blank
“Quick Question”
Concise E-mail: Do