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Communication enables organization to
function.
It is a two way process of sending and
receiving messages. In a business,
communication is effective when it is
understood and when it leads to action.
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©tronger Decision Making.
Increased Úroductivity.
©teadier Workflow.
©tronger Business Relationships.
Enhanced Úrofessional Image.
Fast Úroblem ©olving.
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Factor Responsible for growing
importance of communication
Global Business Environment
Large scale operations
Technological advancement
Role of information
Úarticipative management style
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Methods of communication
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Methods of communication
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Body Language
Body language is used while |
in a close Úroximity.
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Body Language
Mirroring
In any intimate communication there is a
natural tendency to mirror the body
position of the person you are talking to,
and this behaviour tends to result in a
more relaxed and agreeable atmosphere.
You can put the other side at ease by
being aware of this and making a positive
but subtle effort to mirror their posture -
but don't overdo it. m
Body Language
should be a positive form of
nonverbal communication, but if it is not
used correctly it can easily become
negative.
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Keeps the audience activated, adds
animation. ©hows that you are
engrossed.
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Body Language
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Channels of communication
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|
Úlanned Communication among Insiders
(Letters , Reports, Memo, e-
e-mails) , follows
company¶s chain of command.
|
Ôther than the modes of Internal
communication speeches websites, news
releases etc.
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Channels of communication
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| ± Verbal (©poken or Written) or
Non Verbal
ññ Telephone, Letter, Memo, E-E-
mail, Report, Face to Face exchange.
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has
has to read to
understand. When to listen you should
first be able to hear.
The Úrocess
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Barriers to Communication
Ú
|
A message can
be perceived as unimportant by the
receiver.
.
.
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Barriers to Communication
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Barriers to Communication
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|
.
.
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Barriers of Communication
Distractions ± bad connection, poor acoustics,
machine sound, illegible copy/print, poor
lightening, health. Emotions such as anger,
fear.
Information Ôverload
Úoor listening & instant interpretations
Emotions
Closed mind
Filtering. & Distrust. Ã
Barriers of Communication
|%
Noise
Loss during transmission.
Ôrganisational ©tructure
Cultural barriers
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Ôvercoming Barriers to
Communication
3. Ethical Communication-
Communication- avoid
Úlagiarism, Deliberately omitting,
Misrepresenting Numbers. Make ethical
choice. Is the message ethical?
4. Create Lean Efficient Messages.-
Messages.-
remove messy appearance, control
emotions
¦
Ôvercoming Barriers of Communication
5. Minimize Distractions.
Ethical Dilemma