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The document proposes seven strategies to help marketers deal with the fast pace of 21st century business: 1) Bridge disciplinary silos by increasing collaboration between functional areas, especially in large organizations; 2) Shift from traditional management to network orchestration by expanding organizational networks; 3) Change the focus from customer relationship management (CRM) to customer management and relationship (CMR); 4) Shift from branded products to customer-bound solutions by keeping customers engaged; 5) Use analytics and metrics to improve understanding of customers; 6) Adopt an experimental philosophy and use empirical generalizability; 7) Challenge conventional mental models of marketing. The final remarks note this is just the beginning of unconventional thinking needed to address new business challenges.
The document proposes seven strategies to help marketers deal with the fast pace of 21st century business: 1) Bridge disciplinary silos by increasing collaboration between functional areas, especially in large organizations; 2) Shift from traditional management to network orchestration by expanding organizational networks; 3) Change the focus from customer relationship management (CRM) to customer management and relationship (CMR); 4) Shift from branded products to customer-bound solutions by keeping customers engaged; 5) Use analytics and metrics to improve understanding of customers; 6) Adopt an experimental philosophy and use empirical generalizability; 7) Challenge conventional mental models of marketing. The final remarks note this is just the beginning of unconventional thinking needed to address new business challenges.
The document proposes seven strategies to help marketers deal with the fast pace of 21st century business: 1) Bridge disciplinary silos by increasing collaboration between functional areas, especially in large organizations; 2) Shift from traditional management to network orchestration by expanding organizational networks; 3) Change the focus from customer relationship management (CRM) to customer management and relationship (CMR); 4) Shift from branded products to customer-bound solutions by keeping customers engaged; 5) Use analytics and metrics to improve understanding of customers; 6) Adopt an experimental philosophy and use empirical generalizability; 7) Challenge conventional mental models of marketing. The final remarks note this is just the beginning of unconventional thinking needed to address new business challenges.
Proposed seven strategies which can help the marketers to deal with the fast pace changes 21st century businesses faces. Bridge the disciplinary Silos • Are the functional areas collaborated enough in organizations ?
• Is it easier to linked with each other in small organizations? or big
organizations?
• Which type of organizations needs the most collaborations among the
departments? Shift form traditional management to network orchestration Why do organizations need to expand their networks in today’s world? Change the focus from CRM to CMR • Do CRM also need to be redefined ? • Or its is already redefined ? Shift the company branded products to customer bounded solutions • How crucial is it for the organizations to keep the customers engage in rebuying their products ? • How this can be done ?
• If I need a knife and a peeler
together should the company make it a one product or keep redesigning or promoting the separate two products ? Use analytics and metrics as glue • Is it enough to call the customers and ask about their experience about the product and services by rating them as worst to best ? • Or is it enough to ask the customers to fill a feedback form ? OR The marketers need to be more analytical ? Adopt the experimentation philosophy in all activities and use empirical generalizability
Is it necessary to blend both the quantitative and qualitative techniques
of analysis? If yes, why ? Challenge your mental models • How can we challenge our conventional way of practicing the marketing ? Final Remarks
This is not the end, this is the beginning of unconventional thinking to
deal with new challenges posed by dynamic business environment.