What’s New in

AR System 7.5.00
and Atrium Core 7.5.00
 Agenda

› What’s New in Action Request System 7.5.00

› What’s New in Atrium Core 7.5.00
› Compatibility

2 © Copyright 2009, BMC Software, Inc.

 AR System – A Common Platform for BSM

› Reduce cost-of-ownership
– Centralizes administration of the BSM
solution into one platform
– Up to 20% increased efficiency in IT
administrative resources

› Ensure access to critical ITIL

processes
– Highly available, scalable and web-enabled

› Provide embedded ability to address

future changes in business needs
– Customize out-of-the-box applications
– Create supporting applications quickly
– Respond to business requirements in hours
instead of weeks
3 © Copyright 2009, BMC Software, Inc.
 Action Request System 7.5.00 Themes

› Themes of 7.5.00 release

– Accelerate Time-to-Value
• Reduce the time it takes to install and
configure BSM solutions
– React to changing business needs
• Accelerate customization or development
of related applications
– Increase usability of applications
• Introduce new features commonly
expected by today’s Internet-savvy user
– Satisfy enterprise customer requirements
• Deliver performance, scalability, security,
compatibility and reliability

4 © Copyright 2009, BMC Software, Inc.

 Reduced Time to Install

› Installation NEW

– Consolidated installer for AR System 7.5.00

• Replaces 17 component installers from previous versions
• Allows components to be selected for install in one screen
– GUI on both Windows and Unix box (with graphics card)
• Command line still available through silent install option
– Reduced installation time
• All questions are asked before installation
• Improved installation performance `

– Improved error handling

– Pre and post installation check utilities
• Environment is checked before writing anything to disk
• Sanity checks to confirm valid installation

– Value: Decrease time to install and configure, improve the installation success
rate and user experience

5 © Copyright 2009, BMC Software, Inc.

 Consolidated Installer

6 © Copyright 2009, BMC Software, Inc.

Accelerated Development and Customization

› BMC Remedy Developer Studio based on industry standard

NEW
Eclipse Integrated Development Environment (IDE)
– Enhanced functionality
• Undo/redo
• Property change on multiple fields
• Syntax checking
– Developer “plus” abilities now built in
• Identify relationships between objects
• Search for objects by keywords
• Basic analysis of application
– Simple object version tracking
• Auditing identifies when objects change
(version control)
• Object reservation (check in/out)
– Encourages community created plug-ins Prototype Screenshot - Subject to Change

– Value: Improved developer response for critical business requirements

7 © Copyright 2009, BMC Software, Inc.
 Improved User Experience – UI Enhancements

› Enhanced UI options
– Dynamic layout
• Ability to minimize or
hide panels
• “Slider Bar”
• “Fill” Layout
• Buttons within tables
– Internet look and feel Prototype Screenshot - Subject to Change

• Highlighting
• Animation effects
• Auto-completion of fields
• Template based tooltips

Continued on next page

8 © Copyright 2009, BMC Software, Inc.

 Improved User Experience – UI Enhancements

› Enhanced UI options NEW

– Cell-based table display with full field and

workflow support
• Similar to SRM
• Enables use of graphics
• Flexibility in layout options

A flat table becomes… An HTML-like cell based table

– Value: Modernized appearance enables more productive users

9 © Copyright 2009, BMC Software, Inc.
 Improved User Experience – UI Enhancements

› Flex based flashboards allow customized, improved look and feel

NEW
Flex based JFree based

– Value: More consistent, appealing graphics

10 © Copyright 2009, BMC Software, Inc.
 Approval Server Enhancements

› Enhanced Approval Console

– Enable use of Approval Server by
“occasional” users
• Showing all pending approvals by
default.
– Pre-built searches
• Needs attention
• Past Dues
• Due Soon
• Rejected by others
NEW
– User can do bulk actions
– Graphical “flow chart” view of
approval flow(s)

– Value: More productive approval process

11 © Copyright 2009, BMC Software, Inc.
 Supportability Enhancements

› Supportability enhancements
– Database Consistency Checker
• Diagnoses AR System
database, generates report

– Command line workflow

debugger
• Set breakpoints
• View/change values on single
stepping
• Works on filters and
escalations

– Logging to form enables:

• Filter or query qualifications
• Notifications, remote viewing
– Value: Reduced support calls, higher customer satisfaction
12 © Copyright 2009, BMC Software, Inc.
 Improved AR System Performance

› Performance improvements
– Overall performance has been
greatly improved by more
intelligent use of DBMS features

– Server startup time up to 10x

faster by performing more work
in parallel

– Distributed Server Option

enhancements support
distributed CMDB

– Value: Better scalability for larger implementations

13 © Copyright 2009, BMC Software, Inc.

 Enterprise Capabilities

› Meet customer desire to use the latest 3rd party products

– AR System 7.5.00 now supports minimum listed version or higher
– DB: Oracle 11g, DB2 v9.5, SQL Server 2008
– Web Server: BEA WebLogic 10, Tomcat 6.0, IIS 7, JBoss 5.0
– OS: AIX 6.1, Windows 2008(Longhorn)
– Browser: Firefox 3.0

› 64-bit native server executable on UNIX and Linux

– Solaris, HP-UX, AIX, Red Hat, SuSE
– Increases AR System stability in high usage environment
– Takes advantage of the extra memory space
– Value: Expanded market opportunities, faster time to adoption

14 © Copyright 2009, BMC Software, Inc.

 Enterprise Capabilities

› Java API and Java Plug-in enhancements Server

– Java API now “pure”
– Java Plug-in Server
• Multithreaded
• Dynamic plug-in loading

– Value: Easier integration with today’s technologies

› FIPS certified encryption available with Encryption product

– AES-128, AES-256 algorithms available - even if strict FIPS
compliance is not desired

– Value: Expanded market opportunities (e.g. Federal agencies)

15 © Copyright 2009, BMC Software, Inc.

 Agenda

› What’s New in Action Request System 7.5.00

› What’s New in Atrium Core 7.5.00
› Compatibility

16 © Copyright 2009, BMC Software, Inc.

 BMC Atrium Overview

NEW Atrium CMDB

Atrium Core Atrium Integration Engine
Product Catalog (DML)
Orchestration Service Catalog
Atrium Explorer
Impact Simulator
Analytics
Normalization Engine
Reconciliation Engine
Dashboards Federation (CMDBf)
SOA Integration Platform
Discovery

Service Level
Management

17 © Copyright 2009, BMC Software, Inc.

 Atrium Core 7.5.00 Themes

› Release Themes
– Significantly improve time to value of
Atrium products
– Deliver proactive risk management
capabilities
– Lead the market with innovative CMDB
capabilities
– Become the leader in managing virtual
environments

18 © Copyright 2009, BMC Software, Inc.

 Atrium Core 7.5 – Not just a CMDB anymore

View and modify

classes in data model Set up federated data, which is
stored outside BMC Atrium CMDB
and linked from CIs

View information about the

CIs and relationships in
BMC Atrium CMDB Determine the impact a change
to a CI will have on other CIs.
Run simulations without affecting
the production dataset.
Ensure that product names and
categorization are consistent
across different datasets and View and create product dictionary
from different data providers entries and configure the Configuration
Management database to access the
DHL and DML within the BMC Remedy
AR System environment
Reconcile CI and relationship
instance data from multiple
datasets into a single instance
in the production dataset. Transfer data between external
databases and AR System applications
or between external databases
and BMC Atrium CMDB
Define a common list of services,
document policies, costs, and
terms associated with services;
rationalize data across IT
processes based on a
business context

19 © Copyright 2009, BMC Software, Inc.

 Installation

› Installation NEW

– Consolidated installer for Atrium Core 7.5

• Select components to install in one screen
– GUI on both Windows and Unix box (with graphics card)
– Reduced installation time
• All questions are asked before installation
• Improved installation performance
`
– Improved error handling
– Pre and post installation check utilities
• Environment is checked before writing anything to disk
• Sanity checks to confirm valid installation

– Value: Improve the installation success rate and user experience

20 © Copyright 2009, BMC Software, Inc.

 Installation

21 © Copyright 2009, BMC Software, Inc.

 Atrium Explorer

› Atrium Explorer NEW

– New graphical tool to view CIs and Relationships
• Better zooming and layout for large number of CIs
– Service Model creation and editing capabilities
• Edit class/relationship attributes from the topology view itself
– Filtering capability to hide/show right details based on end user need
• See potentially impacted business services
• Show multiple independent hierarchies on the same graph
• Toggle between multiple topology views at the same time

– Value: Provide next generation graphical editor to view and edit service models

22 © Copyright 2009, BMC Software, Inc.

 Atrium Explorer

23 © Copyright 2009, BMC Software, Inc.

 CDM and Class Manager

› CDM Changes
– New classes to support virtualization
– Impact modeling

› Graphical Class Manager NEW

– Graphically extend and customize CMDB class data model

• Export CDM view as image
– Easily traverse complex data model hierarchies
– Built in best practices information about using the class data model

– Value: Simplify class data model administration

24 © Copyright 2009, BMC Software, Inc.

 Class Manager

25 © Copyright 2009, BMC Software, Inc.

 Atrium Integration Engine

› New data exchange monitoring user interface

– Monitor progress of current data exchange jobs
– View historical stats about old exchange runs
› Verify database connections on the fly
– Faster bulk import from multiple databases
› Performance improvements
– Can have multiple AIE instances
– AIE instances are multi-threaded
› High Availability deployment using AR Server Groups

› Value: Fast integration with data transformation capabilities

26 © Copyright 2009, BMC Software, Inc.

 Product Catalog

› DSL moved to Atrium Core Product Catalog

– Removed from ITSM
› Data import performance improvements
› Support for multi-tenancy
– Software approval by Company (DML)
– Hardware approval by Company (DHL)
› New features
– Product Signatures can be stored in Product Catalog
– Improvements in creating and managing Product Catalog entries
– Additional attributes per Product/Company
– Context sensitive online help

– Value: Supports CMDB data normalization

27 © Copyright 2009, BMC Software, Inc.

 Normalization

› Normalization NEW

– Provides data consistency from BMC and non-BMC sources

• Normalizes data (in-line) or afterwards (continuous and batch mode)
• Supports dynamic changes in the environment (e.g. Virtualization)
• Categorizes CIs appropriately in addition to name normalization
• Provides new monitoring console for normalization jobs
• Uses Product Catalog for software titles and categorization

– Value: Improve data quality in CMDB

28 © Copyright 2009, BMC Software, Inc.

 Reconciliation

› Reconciliation
– New and simplified user interface
• Single Click standard RE rule (ID/Merge) creation
• OOTB rules make it easy to create reconciliation jobs
• Better monitoring and reporting of jobs
• Continuous near real-time reconciliation to support virtualization
• Performance improvements to reduce time taken to reconcile

– Value: Simplify most common RE rules

and improve performance

29 © Copyright 2009, BMC Software, Inc.

 Service Catalog

› Service Catalog NEW

– Common repository with standardized interface for all "service

constructs" within BSM
• Unifying structure for various service awareness initiatives
• New service constructs like 'Service Offering' will be supported at
solution level in upcoming releases
• Important goal is to enable cost tracking and allocation (post 7.5.00)
Dynamic
Service
– New Service Catalog UI Modeling

• Partially enabled in 7.5.00

• Define/link business services and technical services Discovered CI’s

• Configure dynamic service modeling (DSM) queries for technical

services

– Value: Centralized management of business services (and other

service constructs) across BMC products
30 © Copyright 2009, BMC Software, Inc.
 Impact Simulation

› Atrium Impact Simulator NEW

– Analyze “What-if” simulations
– Simulate impact of a change to top level services
– Check for single points of failure in service models
– Reduce outages due to ill informed changes
– Leverage impact analysis logic from
BMC Service Impact Manager
– Re-use service models in SIM to see actual
real-time business impact (value-add)

–Value: Create re-usable service models to enable BSM

31 © Copyright 2009, BMC Software, Inc. .

Atrium Impact Simulator

32 © Copyright 2009, BMC Software, Inc.

 Federation Enhancements

› Federation Enhancements
– Keep related data in appropriate managed data repositories (MDRs) instead of
moving in CMDB
• Retrieve external data and display as if it was stored in BMC Atrium CMDB
• Seamlessly display federated CIs in Atrium Explorer
• CMDBf compliant and JDBC adapters out of the box
• Actively working with other partners to supply CMDBf repositories

– Value: Reduced overhead of replication and common access to external data

33 © Copyright 2009, BMC Software, Inc.

 Service Oriented Architecture

› Service Oriented Architecture

– Standard based Web Services Infrastructure
• Centralized UDDI Web Services Registry
• Web Services stack (operations)
– Facilitates loose coupling of product integrations
• Easy, transparent upgrade of components
– Robustness of Integrations
• Web-services can be located anywhere
• Web-services may be brought up or shut down without the integration breaking

– Value: Faster integrations and lower cost of ownership

34 © Copyright 2009, BMC Software, Inc.

.
 Other CMDB Enhancements

› Performance Improvements
– Reduced time required to populate CMDB
– Reduced time for reconciliation
– Enhanced data rendering performance

› Distributed CMDB
– Out of the box DSO mappings to move data between multiple CMDBs
– Dev-to-Production migration for CMDB classes (uses AR Migrator via
command line interface)

› Native 64 bit support for Unix and Linux

– CMDB and AIE both

35 © Copyright 2009, BMC Software, Inc.

 Compatibility – AR System and Atrium Core

Client / Add-On / Supported on Supported on Supported on

Application Server Server Server
7.0.01? 7.1.00? 7.5.00?
Atrium CMDB 1.1 Yes Yes No
Atrium CMDB 2.0.1 Yes Yes Yes (Windows only)
Atrium CMDB 2.1 No Yes Yes (Windows only)
Atrium Core 7.5.00 No No Yes
Remedy ITSM Suite 5.6 Yes Yes Yes
Remedy ITSM Suite 6.0 Yes Yes No
Remedy ITSM Suite 7.0.x Yes Yes Yes
Remedy ITSM Suite 7.5.00 No No Yes

*Check with BMC Support for additional supported patch versions

36 © Copyright 2009, BMC Software, Inc.