CHELSI CHAKMA

ID-12302165
M.B.A. 2ND SEMESTER
DEPARTMENT OF MANAGEMENT
UNIVERSITY OF CHITTAGONG
 Internship Report
on
Employee Engagement and Job Satisfaction of First
Security Islami Bank Limited, Agrabad Branch

“Always for everyone”

 Introduction

In this report, the main purpose is to provide a review of the

concept of employee engagement and job satisfaction in
evolving the workplace.
 Objectives of the Study

• Broad Objective
The main objective of this report is to practice the real life
nature of the bank.
• Specific Objectives
 To understand the importance of job satisfaction and employee
engagement.
 To identify the factors influence employee engagement and job
satisfaction.
 To know the reasons behind the employee engagement and job
satisfaction/dissatisfaction of the employees from the findings
and analysis.
 Scope of the Study

• Get the opportunity to gain knowledge of the

components.
• The decisions and analyses are done based on the
opinion of employee respondents and practices applied
at this Agrabad branch.
 Methodology of the Study

Types of the Study: Research based

Sources of data: There are two types of data
1. Primary Data
2. Secondary Data
Data collection Method
- Questionnaire survey
- Face to Face interview
Sample size: 20 respondents
 Limitations of the Study

• Lack of time period

• difficult to collect the information
• Lack of interest of the employees to reveal personal
thought
• Sample size may not enough
• Officers were so much busy with their work and they
did not have time to provide information
 Company Profile
Name : First Security Islami Bank Limited
Established : 29th August, 1999 as a Commercial Bank
Head Office: Road -8,Gulshan-1, Dhaka-1212,
Bangladesh
Authorized
Capital : 10,000 Million
Paid up
Capital : 6,788.74 Million
Number of
Branches : 158 branches
Chairman : Mr. Mohammad Saiful Alam
Vice Chairman: Mr. Alhaj Mohammad Abdul Maleque
Managing Director: Mr. Sayed Waseque Md. Ali
Company Secretary: Mr. Oli Kamal
 Mission of FSIBL

• To contribute to the socio-economic development of the

country.
• To attain the highest level of satisfaction through the
extension of services by dedicated and motivated
professionals.
• To maintain continuous growth of market share by
ensuring quality.
• To ensure ethics and transparency in all levels.
• To ensure sustainable growth and establish full value of
the honorable shareholders
• To contribute effectively to the national economy
 Vision of FSIBL

• To be the prime financial institution in the country

• To be a team of highly motivated personnel to deliver
excellence in Banking.
Strategies of First Security Islami Bank Limited

• To manage & operate the bank in the most effective

manner.
• To identify customer needs & monitor their perception
towards meeting those requirements.
• To promote organizational efficiency by
communicating company plans policies & procedures
• To train & develop all employees & provide them
adequate resources so that the customers’ needs
reasonably addressed.
• To ensure a good working environment
 Project Part
Employee Engagement
Employee engagement is the extent to
which employees feel passionate about
their job committed to the organization,
and put discretionary effort to their work.

According to William Kahn (1990),

“Employee engagement is the harnessing of organization
members' selves to their work roles; in engagement, people
employ and express themselves physically, cognitively, and
emotionally during role performances”.
Job Satisfaction
Job satisfaction or employee satisfaction
is a measure of workers’ satisfied with
their job, whether or not they like the job
or individual aspects or facets of jobs.

According to Locke (1969),

Job satisfaction as "a pleasurable or positive emotional
state resulting from the appraisal of one's job or job
experiences"
 Importance of Employee Engagement and Job
Satisfaction
Employee engagement and job satisfaction play an important role
that organizations desire for their employees.

Organizations should have engaged employees rather than just

satisfied employees.

On the other hand, Satisfied employees are enthusiastic, willing to

contribute their efforts, highly focused on work and committed.
 Factors influence on Employee Engagement & Job
Satisfaction
Employee engagement
-Organizational Policies & Procedure
-Organizational Climate
-Growth Opportunities

Job Satisfaction
-Work Environment
- Reward & Recognition
-Security & Supervision
 FINDINGS AND ANALYSIS

Question 1: I am aware of and aligned with the business goal set

for the organization by the senior leadership.

Represents

5.56%
27.78% Strongly Agree %
Agree %
Neutral %
Disagree %
Strongly Disagree %
66.67%
Continued…

Question 2: My manager regularly communicates organization's

goals and my role in achieving it.

Respondents

22.22% Strongly Agree %

27.78%
Agree %
Neutral %
Disagree %
Strongly Disagree %

50.00%
Continued…

Question 3: There are frequent opportunities for me to

show initiative in my role.

Respondents

22.22% 22.22% Strongly Agree %

Agree %
Neutral %
Disagree %
Strongly Disagree %

55.56%
Continued..
Question 4: People in this organization are inspired to
give their very best.
Respondents

16.67% 16.67% Strongly Agree %

Agree %
Neutral %
Disagree %
27.78% Strongly Disagree %
38.89%
Continued…
Question 5: My manager/supervisor provides me with
timely and constructive feedback.

Respondents

16.67% Strongly Agree %

33.33% Agree %
Neutral %
Disagree %
Strongly Disagree %

50.00%
Continued…

Question 1: I am satisfied with the quality of

physical work space, environment and location.
Represents

Strongly Agree%
16.67% 16.67%
Agree %
Neutral %
Disagree %
27.78%
Strongly Disagree
38.89%
%
Continued…
Question 2: I am satisfied with the frequency, sincerity of
recognition and rewords for my contributions to the
organization.
Represents

11.11% Strongly Agree%

22.22%
Agree %
Neutral %
Disagree %
Strongly Disagree
%
66.67%
Continued…

Question 3: I am satisfied with the degree to which my

compensation is linked to my own performance.

Represents

16.67% Strongly Agree%

22.22%
Agree %
Neutral %
Disagree %
Strongly Disagree%
61.11%
Continued…

Question 4: I am satisfied with the logistic support

provided by the organization.

Represents

5.56% Strongly Agree%

16.67%
Agree %
22.22% Neutral %
Disagree %
Strongly Disagree
%

55.56%
Continued…

Question 5: I am happy with overall job security and

supervision of the organization.

Represents

Strongly Agree%
16.67%
Agree %
38.89% Neutral %
Disagree %
Strongly Disagree
%
44.44%
 SWOT Analysis
Strengths:
 Empowered work force
Strong employee bonding and
belongings
Strong corporate identity
Strong Financial Position
Opportunities:
Country wide network
Distinct operating procedures
Credit Card and Tele Banking
Weakness:
 Absence of strong marketing
activities
Outdated Software and Hardware
High Cost for maintaining
account
Threats:
 Similar products are offered by
other banks
Industrial Downturn
Financial Crisis
 Problems

 Inaccurate implementation of performance appraisal

system
 Poor working environment
 Dissatisfied operational staff
 Lack of employee participation
 Developed relation with co-workers
 Recommendations

 The manager should encourage & motivate more to give

importance on employees’ personal development
 The bank should improve the working environment by
providing a lounge, different prayer room for male and female,
coffee maker, etc
 Supervisor should give the guidance regarding employee’s
role, responsibility and authority.
 The bank should give more attention to increase employee
participation in decision making and recognition of the
employee to increase the level of job satisfaction
 Ensure good relationship with Co-workers
 Conclusions

First Security Islami Bank Limited is one of the leading bank.

My internship program was directed to understand the level of
employee engagement and job satisfaction, I had to gain the
practical area of responsibilities so that I could interact with
them to assess their views and relations with the organization.
It is my honor to get opportunity to working with this bank.
 Lessons from Internship

As an intern, I got the chance to work in Accounts departments

and Accounts opening & customer service department.
In Accounts department, I have learnt about audit where I checked
regular transaction of the branch.
In Accounts opening & customer service department, I have
learnt how to fill an account opening from and documents needed
for opening an account.