There can be no knowledge without

emotion. We may be aware of a truth

yet until we have felt its force, it is not
ours. To the cognition of the brain must
be added the experience of the soul.

Arnold Bennett

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 Cognitive Intelligence (IQ)

 Capability to learn & apply knowledge

 Stable from early age

 Not a good predictor of job performance.

 Accounts for between 4% and 25% of the

variance in job performance

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Emotional Intelligence (EQ)

 The ability to monitor one’s own and others’

feelings and emotions, to discriminate among
them, and to use this information to guide one’s
thinking and action” (Salovey & Mayer, 1990).

 EQ is as much about knowing when and how to

express emotion as it is about controlling it.

 EQ competencies can be improved over time

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 Cultural Intelligence (CQ)
 An outsider’s ability to interpret someone’s
unfamiliar and ambiguous gestures the way
that person’s compatriots would (Earley &
Mosakowski, 2004).

 3 elements:
 Cognitive CQ
 Physical CQ
 Emotional/motivational CQ
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Are Cognitive (MIND), Cultural/Physical (BODY),
Emotional (HEART) Intelligences Connected?

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 Effective Leadership  Increased
 Enhanced Innovation Performance
 Effective Use of Time  Increased Teamwork
& Resources  Multicultural
 Improved Motivation Competence
 Trust

According to The Hay Group

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 An analysis of 500 competency studies around the world
determined that 80% of leadership effectiveness involved EI.

 A study at J&J showed that the high performing managers have

significantly more emotional competence than others.

 AMEX trains leaders on EI and found that those who developed EI

competence produced better business results & improved sales

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 Leaders become more aware
 Leaders communication improves
 Quality & delivery of results improves
 Creativity & motivation increases
 Productivity increases
 Culture of trust & innovation emerges
 Employees work more collaboratively

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BarOn Model Goleman Model
 INTRApersonal  Personal Competence
 INTERpersonal  Self-Awareness
 Adaptability  Self-Management
 Stress  Social Competence
management  Social Awareness
 General Mood  Relationship
Management

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 ADAPTABILITY
INTRA-PERSONAL  Problem Solving
 Emotional Self-Awareness  Reality Testing
 Assertiveness  Flexibility
 Independence
 Self Regard STRESS MANAGEMENT
 Self actualization  Stress Tolerance
 Impulse Control
INTER-PERSONAL
 Empathy GENERAL MOOD
 Interpersonal Relationships  Happiness
 Social Responsibility  Optimism

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Self-Awareness Social Awareness
•Emotional self awareness •Organizational awareness
•Accurate self-assessment •Service orientation
•Self-confidence •Empathy

Self-Management Relationship Management

•Emotional self-control •Development of others
•Trustworthiness •Inspirational leadership
•Conscientiousness •Influence
•Adaptability •Communication
•Optimism •Change catalyst
•Achievement-orientation •Conflict management
•Initiative •Bond building
•Teamwork and collaboration

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BAR-ON DIMENSIONS GOLEMAN DIMENSIONS
 Emotional Self- • Emotional self awareness
Awareness • Accurate self-assessment
• Self-confidence
 Assertiveness • Emotional self-control
 Independence • Trustworthiness
 Self Regard • Conscientiousness
 Self actualization • Adaptability
• Optimism
 Empathy • Achievement-orientation
 Interpersonal • Initiative
Relationships • Empathy
 Social Responsibility • Organizational awareness
 Problem Solving • Service orientation
 Reality Testing • Development of others
• Inspirational leadership
 Flexibility • Influence
 Stress Tolerance • Communication
 Impulse Control • Change catalyst
 Happiness • Conflict management
• Bond building
 Optimism
• Teamwork and collaboration

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Based on 8,139 Working People
6,521 Successful & 1,618
Unsuccessful
15
Successful Unsuccessful

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 Self-Actualization
 Optimism
 Self-Regard
 Happiness
 Stress Tolerance

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Self-Report of 3,829 Individuals
2,715 Successful vs. 1,114
Unsuccessful
19
Successful Unsuccessful
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 Stress Tolerance
 Optimism
 Flexibility
 Self-Regard
 Happiness

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 General sales
 HR professionals
 Marital Satisfaction

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