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Using Specialized
Maintenance and
Troubleshooting
Tools
Course v7 Chapter 5
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Chapter 5 Objectives
This chapter covers the following topics:
Categories of troubleshooting tools
Traffic-capturing features and tools
Information gathering with SNMP
Information gathering with NetFlow
Network event notification with EEM
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Categories of Troubleshooting Tools
Collection of information
• Sniffers or debug outputs used for:
• Analyzing and improving network performance or security
• Making proposals for improvements
Continuous collection of information to establish a
baseline
• Collection of statistics through use of the SNMP and traffic accounting
by use of NetFlow technology.
• Key network performance indicators
• Network behavior over a long period of time
Notification of network events
• Syslog messages or SNMP
• Based on events triggering devices to report specific information
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Traffic-Capturing Features and Tools
Protocol analyzer
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SPAN (Switch Port Analyzer)
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RSPAN (Remote Switch Port Analyzer)
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Verifying RSPAN
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Information Gathering with SNMP
SNMP Components:
NMS
SNMP Agents
MIB
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Information Gathering with SNMP
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Information Gathering with NetFlow
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Network Event Notification
SNMP Traps
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Network Event Notification
Syslog
• Syslog is a simple protocol used by an IP device (syslog client) to
send text-based log messages to another IP device (syslog server).
• These messages are the same messages that are displayed on the
console of Cisco routers and switches.
• The syslog protocol allows these messages to be forwarded across
the network to a central log server that collects and stores the
messages from all the devices.
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Network Event Notification
EEM Embedded Event Manager
• Enables you to define custom events and corresponding actions
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Chapter 5 Summary
Categories of troubleshooting tools
Traffic-capturing features and tools
Information gathering with SNMP
Information gathering with NetFlow
Network event notification with EEM
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Chapter 5 Labs
Lab5-1 Second-Base
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Acknowledgment
• Some of the texts and images are from Troubleshooting and Maintaining Cisco
IP Networks (TSHOOT) Foundation Learning Guide by Amir Ranjbar
(158720455X)
• Copyright © 2015 – 2016 Cisco Systems, Inc.
• Special Thanks to Bruno Silva
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