Beruflich Dokumente
Kultur Dokumente
Dennis Fiel
Planning Workshop
12th August 2019
IT Systems & Infrastructure Objectives
IT Systems:
Fresh Service Ticketing System
• Current performance
• any initiatives to reduce the number of tickets
Net Guard
• XX
Beepo Secure
Key Initiatives:
PC Refresh
•
•
1. As PC’s age, their support cost increases.
•
2. Warranties end, and new software can face compatibility problems with older machines.
•
3. Users have often accumulated software and data on the old computer, making it slower and more susceptible to failure.
•
4. It is also important to note that older machines might not have the processor speed or available RAM to run new software.
•
Older PC’s are more likely to experience failures.
5. 6.
Key Initiatives:
PC Refresh
• Keeping old PC’s will eventually incur increased support & maintenance costs. Older PC’s can cost up to 59%
more to support.
• As PC’s age, their support cost increases. Warranties end and new software can face compatibility problems with
older machines.
• Users have often accumulated software and data on the old computer, making it slower and more susceptible to
failure.
• It is also important to note that older machines might not have the processor speed or available RAM to run new
software.
Without an effective and reliable data backup solution that backs up the data on user PC’s an enterprise risks
failure to meet compliance regulations as well as incurring data breaches and data loss.
Older PC’s can negatively affect productivity causing user downtime and wasted IT resources because of increased
failures and thus more support requests.
Initiative: PC Refresh
Issue:
1. Keeping old PC’s will eventually incur increased support & maintenance costs.
2. Older PC’s can cost up to 59% more to support.
Cause:
1. Negligence on Computer Integrity.
2. Lack of PC review and maintenance
3. Un-anticipated equipment’s Near end of life assessment
Costs:
1. Replace 173 Intermittent and old computers.
2. Supplier agreed leasing System Unit (CPU only).
3. ~Php 16,000 more or less
4. Recurring - monthly payment for 1 year
Risks if do nothing:
1. Increased support costs.
2. It's a simple fact: as PCs get older, the associated support costs go up.
3. Security. Keeping systems, data and users secure is vital to all enterprises these days.
4. Reduced productivity.
5. Reduced device diversity.
6. Difficulty in maintaining multi-vendor relationships.
7. Older PC’s can negatively affect productivity causing user downtime and wasted IT resources because of increased failures
8. Warranties end, and new software can face compatibility problems with older machines
9. Without an effective and reliable data backup solution that backs up the data on user PC’s an enterprise risks failure to meet
compliance regulations as well as incurring data breaches and data loss.
Recommended Solution:
Refresh Priority Table:
1 8 22
1st Priority
2 7 36
3 6 41 2nd Priority
4 5 27 3rd Priority
5 4 40 4th Priority
6 3 7 5th Priority
By Computer Specifications:
SN SPECIFICATIONS COUNT
1 I3 2nd Gen 79
2 I3 3rd Gen 48
3 i3 4th Gen 1
4 i5 2th Gen 23
5 I5 3rd Gen 8
6 I7 4th Gen 16
TOTAL 175
PC REFRESH CYCLE
REFRESH MONTHLY TARGET
JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN TOTAL
1 1st Priority 10 10 10 10 10 10 60
BUFFER PC
BUFFER PC MONTHLY TARGET (for new employees)
RECRUITMENT
SN 2019 2020
TREND
JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN TOTAL
Estimated 15-20
new staff monthly
1 10 10 10 10 10 10 X 10 10 10 10 10 110
but around 3-5
Disengagement
SN PRIORITY
2019 2020
JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN TOTAL
2 Buffer PC 10 10 10 10 10 10 X 10 10 10 10 10 110
TOTAL 230
Benefits:
1. Performance increase, which makes the overall computer run faster and more smoothly.
2. Capacity increase.
For example, adding a larger hard drive allows the computer to store more information.
4. Less Security Issues, Computers running older software are usually at greater risk of security problems.
5. Maintenance Costs, Older computers are more likely to have performance problems.
Alternatives:
If in tight Budget, we can upgrade hardware peripherals of all the old computers such s HDD to SSD, RAM 8GB to 16GB, Old
Cases/housing to New Computer Cases, but bear in mind that we are just improving these computers performance and there are
no guarantee that these will become compatible with new software and client requirements.
Initiative: Server Room
Issue:
Server rooms need the right Temperature level, if the temperature is on higher side then
it can cause Condensation which can cause malfunction of IT equipment.
2. Electrical Load
Proper Distribution of Electrical load, hence the use of APC Rack mount per Cabinet.
Repunching and Repairs of I/O Ports under each workstation denoted with D and V.
Data - D and Voice - V. Data ports are used for LAN/Internet Connectivity, while Voice is used for
separate connection for other network devices such as IP Phones or can be used as a backup I/O
port for data. Network issues such sudden internet loss is cause of I/O failures.
Cause:
a. Decommissioning old network switches - most of the old switch we have are having issues like
freezing (hanging), loss connection, etc.
b. Network switch brand in Uniform - this way, it is very easy to troubleshoot, common trouble for all
switches (with the same brand) are the same therefore easy to troubleshoot and configure.
(Optional)
SN ITEM CAPABILITY COUNT RECOMMENDATION IMAGE
Display Temperature
Display Humidity
Display Dewpoint
Recommended Solution:
Fire Extinguisher – recommended HFC 2 27ea (heptafluoropropane), If the wrong fire extinguisher is used for a fire in a
computer server room, it could mean that the fire is fed instead of contained. Electrical fires and fires involving computers and
sensitive electronic equipment can be especially tricky. Because these are examples of Class C fires (electrical fires). Most fire
extinguishers in businesses are ABC dry extinguishers. These fire extinguishers are more than capable of putting out type A, B
and C fires which can include fires from wood, paper, liquids, gases and electrical sources like space heaters, computers and
microwaves.
However, if you want to protect sensitive electronics in a server room or data center from fire damage, you need to consider
getting the right extinguisher for the job.
These Fire Extinguishers suppress fires rapidly with gaseous fire suppression agents that are
environmentally friendly and safe for use in Server rooms.
Costs: Benefits:
What will it cost to fix it? What needs to be paid for eg new What will improve by fixing it?
equipment? How much will it cost? once-off or recurring?
when - which month, or can spread over multiple?
Cause:
root cause - what’s causing it
Costs: Benefits:
What will it cost to fix it? What needs to be paid for eg new What will improve by fixing it?
equipment? How much will it cost? once-off or recurring?
when - which month, or can spread over multiple?
Cause:
root cause - what’s causing it
Costs: Benefits:
What will it cost to fix it? What needs to be paid for eg new What will improve by fixing it?
equipment? How much will it cost? once-off or recurring?
when - which month, or can spread over multiple?