Pygmalion effect

(Self-fulfilling prophecy)

1
 Our Actions
(toward others)
Influence Impacts

Others’ Beliefs
Our Beliefs
(about us)
(about ourselves)

Others’ Actions Cause

Reinforce
(toward us)

2
POWERFUL INFLUENCE
OF EXPECTATIONS

3
WHAT MANAGERS' EXPECT OF THEIR
SUBORDINATES AND THE WAY THEY TREAT
THEM LARGELY DETERMINE SUBORDINATES'
PERFORMANCE

4
A UNIQUE CHARACTERISTICS OF
SUPERIOR MANAGERS IS THE
ABILITY TO CREATE HIGH
PERFORMANCE EXPECTATIONS
THAT SUBORDINATES FULFIL

5
LESS EFFECTIVE MANAGERS
FAIL TO DEVELOP SIMILAR
EXPECTATIONS AND THE
PRODUCTIVITY OF THEIR
SUBORDINATES SUFFER

6
SUBORDINATES, MORE OFTEN THAN NOT,
APPEAR TO DO WHAT THEY BELIEVE
THEY ARE EXPECTED TO DO