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Job Description
Goal: Match Person & Job
Person Job
KSAs
Tasks & Duties
Talents & Interests
Rewards
Motivation
Job Outcomes
Performance
Satisfaction
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Definitions (more)
Task: a unit of work activity performed by a worker
within a limited time period
Duty: several related tasks that are performed by a
worker
Position: the set of all tasks & duties performed by a
worker
Job: a group of identical positions
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Format of a Job Description
Restaurant Manager
Common Elements quantities of preparation to minimize waste. Perform frequent checks to ensure
consistent high quality of preparation and service.
2. Supervise operation of bar to maximize profitability, minimize legal liability, and
conform to alcoholic beverage regulations.
Job Title 3. Work with other management personnel to plan marketing, advertising, and any
special restaurant functions.
4. Direct hiring, training, and scheduling of food service personnel.
Job Summary 5. Investigate and resolve complaints concerning food quality and service.
6. Enforce sanitary practices for food handling, general cleanliness, and maintenance
of kitchen and dining areas.
Tasks & Duties 7. Comply with all health and safety regulations.
8. Review and monitor, with bookkeeper or other financial personnel, expenditures
to ensure that they conform to budget limitations. Work to improve performance.
“Task Statements”
9. Perform other duties as assigned by management.
Qualifications:
1. Bachelor of Science degree in hotel/restaurant management is desirable. A
Other information
3. Pleasant, polite manner for dealing with public as well as staff.
Reports to: Department:
Supervises: Division:
Date: Approved:
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Format of a Task Statement
First word or phrase (required): Performs what action?
(Present-tense verb)
Example: “Supervise …”
Next word or phrase (required): To whom or what is
the action performed? (Object of the verb)
Example: “… operation of bar …”
Next word or phrase (optional): Additional
information
Example: “… to maximize profitability, minimize legal
liability, and conform to alcoholic beverage regulations.”
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Format of a Task Statement
Restaurant Manager
Job Summary:
Plan, organize, direct, and coordinate the workers and resources of the restaurant for the
Each Task Statement is in efficient, well-prepared, and profitable service of food and beverages.
Tasks and Duties:
the proper format 1. Work with chefs and other personnel to plan menus that are flavorful and popular
with customers. Work with chefs for efficient provisioning and purchasing of
supplies. Estimate food and beverage costs. Supervise portion control and
Optional: Put the Task quantities of preparation to minimize waste. Perform frequent checks to ensure
consistent high quality of preparation and service.
2. Supervise operation of bar to maximize profitability, minimize legal liability, and
Statements in order of: conform to alcoholic beverage regulations.
3. Work with other management personnel to plan marketing, advertising, and any
special restaurant functions.
Task performance 4. Direct hiring, training, and scheduling of food service personnel.
5. Investigate and resolve complaints concerning food quality and service.
Task importance 6. Enforce sanitary practices for food handling, general cleanliness, and maintenance
of kitchen and dining areas.
7. Comply with all health and safety regulations.
Amount of time spent on 8. Review and monitor, with bookkeeper or other financial personnel, expenditures
to ensure that they conform to budget limitations. Work to improve performance.
related tasks 2. Good organizational skills for dealing with diverse duties and staff.
3. Pleasant, polite manner for dealing with public as well as staff.
Reports to: Department:
Supervises: Division:
Date: Approved:
7
Job Analysis Process
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Phase 1: Scope of the Project
Decide purposes of the job analysis project
How do you want to use the Job Descriptions?
Job design
Recruiting
Selection
Performance appraisal
Training
Compensation
Decide which jobs to include in the job analysis project
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Phase 2: Methods of Job Analysis
Decide what data (information) is needed
At a minimum, for each job being analyzed, we need
data on:
Tasks & duties performed on the job
Qualifications required by the job
Identify sources of job data
Job incumbents: observation, interview, questionnaire
Supervisor of job: interview, questionnaire
Other sources
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Phase 2: Methods (more)
Select specific procedures of job analysis
Narrative Job Descriptions
Simplest method of job analysis
Collect qualitative data (no numbers)
Engineering approaches: micro-motion studies (time &
motion studies)
Measure body motions involved in performing the job
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Phase 2: Methods (more)
Select specific procedures of job analysis (more)
Structured Job Analysis Procedures
Functional Job Analysis (FJA): adds to the Job Description 7
scales (numbers) that measure:
3 worker-function scales: % of time spent with:
Data
People
Things
1 worker-instruction scale
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Phase 2: Methods (more)
Structured Job Analysis Procedures (more)
Position Analysis Questionnaire (PAQ)
Standardized questionnaire
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Phase 2: Methods (more)
Structured Job Analysis Procedures (more)
Task Inventory Procedure
Questionnaire with a master list of possible tasks
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Phase 3: Data Collection & Analysis
Collect job data
Get the organization ready
Reduce sources of bias
Conduct effective interviews
Analyze the job data
Report results to organization
Write the job descriptions
Periodically recheck the job data
Update & revise the job descriptions as needed
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Phase 4: Assessment
Evaluate the Job Analysis project
Continuous improvement: learn from both successes &
mistakes to continuously get better
Did the project finish on-time and under-budget?
If not, what went wrong? What would you do differently?
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Job Analysis Process
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New Views of Job Analysis
Future-Oriented Strategic Job Analysis
Identify the tasks, knowledge, skills, & abilities that will
be needed to perform a job in the future
Instead of describing how a job is today, describe how it will
be in the future
Typically uses experts to help make predictions of the future
Competency Modeling
Identify the observable performance dimensions that
differentiate effective from ineffective employees
Define the job’s critical success factors, which should be tied
to the organization’s objectives and strategy
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Example of a Job Description
Restaurant Manager
Example of a Narrative Job Summary:
Plan, organize, direct, and coordinate the workers and resources of the restaurant for the
Job Description: efficient, well-prepared, and profitable service of food and beverages.
Tasks and Duties:
1. Work with chefs and other personnel to plan menus that are flavorful and popular
Job design? 2. Supervise operation of bar to maximize profitability, minimize legal liability, and
conform to alcoholic beverage regulations.
3. Work with other management personnel to plan marketing, advertising, and any
Recruiting?
special restaurant functions.
4. Direct hiring, training, and scheduling of food service personnel.
5. Investigate and resolve complaints concerning food quality and service.
Selection? 6. Enforce sanitary practices for food handling, general cleanliness, and maintenance
of kitchen and dining areas.
7. Comply with all health and safety regulations.
Performance appraisal? 8. Review and monitor, with bookkeeper or other financial personnel, expenditures
to ensure that they conform to budget limitations. Work to improve performance.
9. Perform other duties as assigned by management.
Training? Qualifications:
1. Bachelor of Science degree in hotel/restaurant management is desirable. A
combination of practical experience and education will be considered as an
Compensation? alternate.
2. Good organizational skills for dealing with diverse duties and staff.
3. Pleasant, polite manner for dealing with public as well as staff.
Reports to: Department:
Supervises: Division:
Date: Approved:
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Outline
Goal: Match Person & Job
Definitions
Format of a Job Description
Format of a Task Statement
Job Analysis Process
New Views of Job Analysis
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