VERBAL AND NON VERBAL

COMMUNICATION
• Submitted To: • Submitted By :
• Prabhat
• Ms. Sunita • Rishikesh
• Saloni
• Shewtanshu
• Vanshikha
 INTRODUCTION
 Communication
 Verbal Communication
- Oral Communication
- Written Communication
 Non Verbal Communication
- Body Language
- Paralanguage
 Communication
 Communication is the process.
 Involvement of two or more person.
 Through a medium.
 Sender , Idea , Encoding
 Receiver , Decoding
 Feedback
 Verbal and Non-Verb
 Verbal Communication
 It is the use of sounds and words to express yourself,
specially using gestures.
The main elements of verbal communication are :-
- Voice Speed
- Voice Volume
- Language
- Vocabulary
- Grammar
 Advantages Of Verbal
Communication
 Instant feedback
 It saves time and money
 Clarity of message
 Removes the gap of understanding
Disadvantages Of Verbal Communication
Not convenient for long messages
 Communication cost
 Listening
 Culture
 Oral Communication
Communication through Mouth (Direct Conv.)
Face to Face communication.(Interviews)
Role play .
Full class Discussion.
In class Debate.
Oral Examination.
Live or Recorded
 Oral Communication
Advantages Disadvantages
 Time saving  Doesn't always save
 Very effective in time and money
interacting  Absence of written
 Builds up healthy records
relations  Can leads to
misunderstanding
 Written Communication
 It means sending of messages ,order or
instruction in writing through letters,
circulars, manuals, reports, telegrams, office
etc.
It is a formal method of communication.
It is less flexible.
It is a permanent record for future reference.
Advantages Of Written Communication

 It is suitable for long distance.

 It creates permanent records of evidence.
 It can be send to many person at a time.
 Allocation of work, job distribution in
written form reduces ambiguity.
 Disadvantages Of Written
Communication
 It is time consuming.
 It has no scope for immediate
clarifications.
 It is not effective in case of emergency.
 It is expensive.
 It can’t be changed easily.
Non Verbal Communication
 It is the indirect means of communication which
usually includes some gesture and sign language
 For Examples
- A smile generally indicates happiness
- An expression less face can indicate
bordam
Non Verbal Communication
Advantages Disadvantages
 Helps to handicapped  Costly
people  Hard to understand
 Complementary  A long conversation is
 Easy presentation not possible
 Body language
 It is a type of a non verbal communication in which
physical behaviour, as opposed to words are used to
express or convey the information.
 It focus on interpretations of human language
 Such behaviour includes
- Posture
- Gesture
- Touch
- Facial expressions
 Facial Expression
 The face is the index of the heart . Whatever we feel
deep within ourselves is reflected on the face.
 in face to face communication we convey a loy with
out speaking a word.
 It includes :
- Eye rolling
- Smiling
- Making eye contact
 Gesture
 Our body moves in a very meaning full manner these
movements are called gesture.
 They play a very major role in conveying meaning
without words.
 It includes :
- Physical movement of arms, legs , hands and head
 Speech and gesture goes together.
 Appearance
It is a very important factor as what a person wear
conveys a message about various personality.
 It is a type of non verbal communication which is
usually associated with one’s dressing sense
hairstyle etc.
 It includes :
- Clothing
- Hair Colour
- Body type
- Unique physical Characteristics
- Cosmetics
 Voice
 The first signal we receive or use is our voice.
 it tells us about the speakers background ,
education, training and temperament.
 The clearer the voice , the more effective it will be in
conveying the message
 There are all kinds of voice :
- Clear
- Musical
- Pleasant
- Unpleasant
THANKYOU